Liz At this point I am severely upset with this service. I want to take my gun and shoot the satellite! I am still getting crap for speed, as seen in this recent speed test:
:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 1250 kbps or 1.2 Mbps
Download Speed Test Size:: 1.3 MB or 1280 kB or 1310720 bytes
Download Binary File Transfer Speed:: 156 kB/s
Tested At:: https://TestMy.net
Validation:: https://testmy.net/db/PCEiHYWqg
TiP Measurement Summary:: Min 0.3 Mbps | Middle Avg 1.63 Mbps | Max 3.16 Mbps | 162% Variance
TiP Data Points:: 2.2 Mbps, 1.81 Mbps, 1.6 Mbps, 1.44 Mbps, 0.95 Mbps, 0.42 Mbps, 0.3 Mbps, 0.45 Mbps, 0.99 Mbps, 1.35 Mbps, 1.6 Mbps, 1.85 Mbps, 1.9 Mbps, 2.32 Mbps, 2.68 Mbps, 2.53 Mbps, 2.61 Mbps, 2.87 Mbps, 3.16 Mbps
Client Stats:: https://testmy.net/compID/2229861827468
Test Time:: 2018-01-20 11:44:31 Local Time
Client Location::
Target:: Dallas, TX https://dallas3.testmy.net
Client Host:: https://testmy.net/hoststats/Unknown
Compare:: 690% faster than client avg, 94% slower than world index
1MB Download in 6.56 Seconds - 1GB Download in ~2 Hours - 22X faster than 56K
This test of exactly 1280 kB took 8.493 seconds to complete
User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!]
Still no-go, Customer support is no help. They just say "You need to be home" but I can't be, because my internet is my calling (Wi-Fi cellular calling, to prevent further charges) and when the internet acts up, I have NO CALLING at my house. I am too far out for any cell service.
Emailing doesn't work, it worked once, but ever since then I can't even access the form properly. I get errors on my browsers, and emails lost.
I have turned to the forums, and got one "Well that sucks" response from another customer, and nothing else, no help, not even a tinge of hope.
Since your service was so bad, and customer support was so bad, I shopped again, and ordered DSL which is recently available in my area. It wasn't available before, but now it is. I am cancelling my service next month, timed with the DSL install. I want out of this "Contract" as your service provided does not meet advertised expectations, and I am shafted when I try to get it fixed. Getting charged a cancellation fee would just be a twist of the knife in this already deep wound.
