Hi Robert,
You can send the image here (if there is no personal info in it) or via private message. If you have social media, we'll be able to see it if you send it over Facebook private message to our HughesNet page, or Twitter page @AskHughes via direct message.
If you have email through iCloud, you can also email the image to communitysupport@hughes.com.
I appreciate your patience while we try to get this fixed for you. Unfortunately we're limited when the problem description is "it does not work", so screenshots can provide a really different angle to understanding the problem
Thank you,