Forum Discussion

loveoldtrux's avatar
loveoldtrux
Sophomore
7 years ago

Promotion has expired; now being throttled?

HI gang, Recently recieved this from Hughesnet:   "Dear Mark, Thank you for being a HughesNet customer. We wanted to let you know that your HughesNet Gen5 20GB Next Plan Up promotional offer w...
Performance
  • maratsade's avatar
    maratsade
    7 years ago

    "Has anybody else experienced this after their "promotional offer" has expired?  Any idea what this "promotional offer" is / was?..."

     

    I had a promotional offer, and when it ended, nothing changed except the monthly fee went up.  

     

    There is likely something else going on with your system that coincided with the expiration of your promotional offer. 

maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago

"Has anybody else experienced this after their "promotional offer" has expired?  Any idea what this "promotional offer" is / was?..."

 

I had a promotional offer, and when it ended, nothing changed except the monthly fee went up.  

 

There is likely something else going on with your system that coincided with the expiration of your promotional offer. 

  • Groucho's avatar
    Groucho
    Freshman
    7 years ago

    Shortly after I received notice that my promotional period was expiring, I expected to pay $10 more a month.  No!  It's $20 more a month. And, shortly after that got paid, I had trouble getting into my email.  After a few days, that problem was resolved.  But, a day later, a different problem with email.  Every time I tried to send a message, I instantly received notice that the message was refused by the receiving ISP which considered it SPAM.  And when I looked up Error Codes 500 and 544, the explanation was that the sending ISP -- HughesNet -- did not have certain criteria to protect the recipient.  After that, I also noticed that anytime I attempted to Compose a new email, the address bar would change from 'Secure' to 'Not Secure'.  It's been almost a week now, and I'm wondering how long it takes for HughesNet to correct the problem.  I'm quite sure it must be affecting many more customers. 

      • MarkJFine's avatar
        MarkJFine
        Professor
        7 years ago

        Just to amplify GabeU's point, it's more likely that one of two things happened:
        1. You modem rebooted into a different GWID/outroute configuration that is more congested than what you were in. You can try doing a hard reboot by unplugging the modem from the wall, waiting a few minutes, then plugging it back in to re-associate to a better configuration.

        2. There's a problem with the upstream provider's routing tables that's affecting speed to specific locations, such as Microsoft (I mention this because Level3 has been having sporadic issues going to MS for the past couple of months).