The problem started a week to 10 days ago. I can not connect to AOL via my hughes Gen5 connection. We both use aol mail (yes, I know there are better options, and I may look into that, but when you...
One other thing is that, if you'd like to schedule the file downloads, but you don't like the idea of leaving your PC on (I don't), or messing with trying to schedule the downloads to your PC, you can schedule the file download(s) to your Android or IOS device using the PlayOn Cloud app, then copy the files to your PC.
BTW, don't forget to change the resolution on the app if you want it to be better than standard. I'm fine with standard, which is DVD quality, but some people want it to be better, regardless of the increased file size for the program/movie. I believe 720p is the maximum resolution, but that's still very good.
If you try it and you like it, please let us know. I'm still deciding whether to get it, though I probably will. It's cheap, and lets you easily take advantage of the Bonus Zone data, and even those twenty days of data resets with your upgrade (make sure first, though, of course). :)
Apparently, this happens with any 'Old Timey' website. :smileyvery-happy:
Just tried to look at a link on Yahoo. Same error message. Figured it was just the link. Tried to go to Yahoo.com. Nope.
Went to the phone hotspot. Loads right up.
E-mail sent to Customer Service, requesting to test a new modem.
Ah, the plot thickens! Here's what I get running traceroute to aol.com:
traceroute to aol.com (106.10.218.150), 30 hops max, 60 byte packets 1 192.168.42.1 (192.168.42.1) 0.278 ms 0.249 ms 0.231 ms 2 100.67.205.153 (100.67.205.153) 0.470 ms 0.523 ms 0.610 ms 3 dpc6935186182.direcpc.com (69.35.186.182) 627.393 ms 687.188 ms 687.168 ms 4 dpc6935188058.direcpc.com (69.35.188.58) 687.121 ms 707.026 ms 707.022 ms 5 ae13-575.edge3.Denver1.Level3.net (4.28.103.141) 706.975 ms 725.744 ms 725.895 ms 6 * * * 7 PCCW-level3-30G.Dallas1.Level3.net (4.68.110.246) 791.410 ms 791.437 ms 791.389 ms 8 TenGE0-1-0-17.br02.hkg12.pccwbtn.net (63.218.174.61) 981.199 ms 786.976 ms 766.663 ms 9 63-216-176-170.static.pccwglobal.net (63.216.176.170) 756.616 ms 766.603 ms 744.669 ms 10 et-3-3-0.pat1.sgy.yahoo.com (183.177.82.40) 764.490 ms 774.403 ms 838.837 ms 11 ae-5.msr1.sg3.yahoo.com (203.84.209.87) 838.634 ms 789.498 ms 789.302 ms 12 ae-2.clr2-a-gdc.sg3.yahoo.com (106.10.128.5) 789.140 ms ae-2.clr1-a-gdc.sg3.yahoo.com (106.10.128.3) 879.374 ms 779.340 ms 13 lo0.fab1-3-gdc.sg3.yahoo.com (106.10.131.217) 865.655 ms lo0.fab2-3-gdc.sg3.yahoo.com (106.10.131.216) 855.578 ms lo0.fab4-3-gdc.sg3.yahoo.com (106.10.131.214) 889.348 ms 14 lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 889.240 ms lo0.usw1-1-lba.sg3.yahoo.com (106.10.128.238) 869.501 ms lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 859.566 ms 15 w2.src4.vip.sg3.yahoo.com (106.10.218.150) 779.505 ms 779.419 ms 789.324 ms
As you can see, yahoo.com shows up several times. Like I said before I'm not sure about what all of this means, but it looks like yahoo.com is on the way to aol.com. Or maybe I should say it's in the way. :>)>
I doubt the modem is your problem. I think the problem is past the Hughes gateway. I'm surprised you haven't heard from a mod about this yet. Like I said, I've seen problems that were similar before.
BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect. Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data.
Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process. As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter.
BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
"To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect. Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data."
Well, it was definitely correct in my case. I remember because it was the first time I had run out of data since the daily limit days. A friend of mine had the exact same thing happen to him when he upgraded. This was some time ago, things may have changed since then.
"Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process."
Neither I, nor my friend had a tech do anything We both talked to Hughes on the phone and they sent us new HT2000 modems, and told us to just plug them in to our systems. Unfortunately we both did this during the anytime data period and took a big anytime data hit.
"As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter."
Again none of that happened with me or my friend. Seems like I remember having this same discussion with you some time ago. If I remember correctly, none of the above applies to a gen4 to gen5 upgrade. I guess gen4 doesn't qualify as a legacy system. "Legacy system" is that kind of like "no hard data limits"? :>)>
Since he's running a HN9000, I guess that would be a gen3 system, and he would probably get the data break also. Seems strange to me that it actually pays to wait 2 generations before updating your Hughes system.
To prevent any confusion to anyone else who reads through this thread, ( Sorry GabeU, I couldn't resist! :>)> ) if you're just going from gen4 to gen5, and are only doing a modem upgrade, I would still advise doing the upgrade during the bonus period. It certainly wouldn't hurt anything to do so and it might save you a big anytime data hit.
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Problems- Only with AOL","id":"message:111048","revisionNum":1,"repliesCount":52,"author":{"__ref":"User:user:24839"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:111048"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111048"},"body@stripHtml({\"truncateLength\":200})":" The problem started a week to 10 days ago. I can not connect to AOL via my hughes Gen5 connection. We both use aol mail (yes, I know there are better options, and I may look into that, but when you...","body@stringLength":"2429","rawBody":"
The problem started a week to 10 days ago. I can not connect to AOL via my hughes Gen5 connection. We both use aol mail (yes, I know there are better options, and I may look into that, but when you have had the same address forever, switching is hard to do)
Now, not only can I/we not connect to our mail, we also can not connect to aol.com (main website) I thought this might be a router problem, as a couple of other websites were pretty slow. Just put in a new TP-Link AC1200. It is working fine. All other websites come up quickly. Running Win10. This is happening on ALL of our computers, 3 laptops and this decktop. When trying to connect, I get the \"This site can't be reached. Mail.aol.com took too long to respond\". This desktop is running wired through the router, the other computers are running wireless.
When I break the phones out, and go to the 'mobil hotspot route', we can connect. Again, on all 4 computers.
We have exceeded our download allowance, but we are working on 7 gigs of purchased allowance. Regardless of that, this started when we were still in our allowance, and it happens during 'Bonus Time', so I do not think it is an 'allowance' problem.
I am pretty computer literate, so this isn't a basic knowledge issue (I hope). I have also torn up Google looking for answers. There was something about disabling the IPv6 settings. No joy. Then there was something about changing the IPv4 settings and going to a directed DNS Server address. Tried that also. No good.
Wife, who is NOT computer literate, suggested a System Restore. I do not think that will work, but I was halfway through this post when she brought it up. I will try that, and come back if it works. Otherwise, assume it didn't. Can't think it would anyway, unless there is some virus that infected all 4 computers, through Malware Byes, and is specific to Hughes not connecting to AOL.
So, short story, in review. Can not connect via Hughes to any form of AOL (including the help articles listed in Google searches) If it says AOL in the address, it will not load. It WILL load via a phones' mobil hotspot.
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Apparently, this happens with any 'Old Timey' website. :smileyvery-happy:
Just tried to look at a link on Yahoo. Same error message. Figured it was just the link. Tried to go to Yahoo.com. Nope.
Went to the phone hotspot. Loads right up.
E-mail sent to Customer Service, requesting to test a new modem.
Ah, the plot thickens! Here's what I get running traceroute to aol.com:
traceroute to aol.com (106.10.218.150), 30 hops max, 60 byte packets 1 192.168.42.1 (192.168.42.1) 0.278 ms 0.249 ms 0.231 ms 2 100.67.205.153 (100.67.205.153) 0.470 ms 0.523 ms 0.610 ms 3 dpc6935186182.direcpc.com (69.35.186.182) 627.393 ms 687.188 ms 687.168 ms 4 dpc6935188058.direcpc.com (69.35.188.58) 687.121 ms 707.026 ms 707.022 ms 5 ae13-575.edge3.Denver1.Level3.net (4.28.103.141) 706.975 ms 725.744 ms 725.895 ms 6 * * * 7 PCCW-level3-30G.Dallas1.Level3.net (4.68.110.246) 791.410 ms 791.437 ms 791.389 ms 8 TenGE0-1-0-17.br02.hkg12.pccwbtn.net (63.218.174.61) 981.199 ms 786.976 ms 766.663 ms 9 63-216-176-170.static.pccwglobal.net (63.216.176.170) 756.616 ms 766.603 ms 744.669 ms 10 et-3-3-0.pat1.sgy.yahoo.com (183.177.82.40) 764.490 ms 774.403 ms 838.837 ms 11 ae-5.msr1.sg3.yahoo.com (203.84.209.87) 838.634 ms 789.498 ms 789.302 ms 12 ae-2.clr2-a-gdc.sg3.yahoo.com (106.10.128.5) 789.140 ms ae-2.clr1-a-gdc.sg3.yahoo.com (106.10.128.3) 879.374 ms 779.340 ms 13 lo0.fab1-3-gdc.sg3.yahoo.com (106.10.131.217) 865.655 ms lo0.fab2-3-gdc.sg3.yahoo.com (106.10.131.216) 855.578 ms lo0.fab4-3-gdc.sg3.yahoo.com (106.10.131.214) 889.348 ms 14 lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 889.240 ms lo0.usw1-1-lba.sg3.yahoo.com (106.10.128.238) 869.501 ms lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 859.566 ms 15 w2.src4.vip.sg3.yahoo.com (106.10.218.150) 779.505 ms 779.419 ms 789.324 ms
As you can see, yahoo.com shows up several times. Like I said before I'm not sure about what all of this means, but it looks like yahoo.com is on the way to aol.com. Or maybe I should say it's in the way. :>)>
I doubt the modem is your problem. I think the problem is past the Hughes gateway. I'm surprised you haven't heard from a mod about this yet. Like I said, I've seen problems that were similar before.
BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
","body@stringLength":"2982","rawBody":"
wrote:
Apparently, this happens with any 'Old Timey' website. :smileyvery-happy:
Just tried to look at a link on Yahoo. Same error message. Figured it was just the link. Tried to go to Yahoo.com. Nope.
Went to the phone hotspot. Loads right up.
E-mail sent to Customer Service, requesting to test a new modem.
Ah, the plot thickens! Here's what I get running traceroute to aol.com:
traceroute to aol.com (106.10.218.150), 30 hops max, 60 byte packets 1 192.168.42.1 (192.168.42.1) 0.278 ms 0.249 ms 0.231 ms 2 100.67.205.153 (100.67.205.153) 0.470 ms 0.523 ms 0.610 ms 3 dpc6935186182.direcpc.com (69.35.186.182) 627.393 ms 687.188 ms 687.168 ms 4 dpc6935188058.direcpc.com (69.35.188.58) 687.121 ms 707.026 ms 707.022 ms 5 ae13-575.edge3.Denver1.Level3.net (4.28.103.141) 706.975 ms 725.744 ms 725.895 ms 6 * * * 7 PCCW-level3-30G.Dallas1.Level3.net (4.68.110.246) 791.410 ms 791.437 ms 791.389 ms 8 TenGE0-1-0-17.br02.hkg12.pccwbtn.net (63.218.174.61) 981.199 ms 786.976 ms 766.663 ms 9 63-216-176-170.static.pccwglobal.net (63.216.176.170) 756.616 ms 766.603 ms 744.669 ms 10 et-3-3-0.pat1.sgy.yahoo.com (183.177.82.40) 764.490 ms 774.403 ms 838.837 ms 11 ae-5.msr1.sg3.yahoo.com (203.84.209.87) 838.634 ms 789.498 ms 789.302 ms 12 ae-2.clr2-a-gdc.sg3.yahoo.com (106.10.128.5) 789.140 ms ae-2.clr1-a-gdc.sg3.yahoo.com (106.10.128.3) 879.374 ms 779.340 ms 13 lo0.fab1-3-gdc.sg3.yahoo.com (106.10.131.217) 865.655 ms lo0.fab2-3-gdc.sg3.yahoo.com (106.10.131.216) 855.578 ms lo0.fab4-3-gdc.sg3.yahoo.com (106.10.131.214) 889.348 ms 14 lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 889.240 ms lo0.usw1-1-lba.sg3.yahoo.com (106.10.128.238) 869.501 ms lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 859.566 ms 15 w2.src4.vip.sg3.yahoo.com (106.10.218.150) 779.505 ms 779.419 ms 789.324 ms
As you can see, yahoo.com shows up several times. Like I said before I'm not sure about what all of this means, but it looks like yahoo.com is on the way to aol.com. Or maybe I should say it's in the way. :>)>
I doubt the modem is your problem. I think the problem is past the Hughes gateway. I'm surprised you haven't heard from a mod about this yet. Like I said, I've seen problems that were similar before.
BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
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One other thing is that, if you'd like to schedule the file downloads, but you don't like the idea of leaving your PC on (I don't), or messing with trying to schedule the downloads to your PC, you can schedule the file download(s) to your Android or IOS device using the PlayOn Cloud app, then copy the files to your PC.
BTW, don't forget to change the resolution on the app if you want it to be better than standard. I'm fine with standard, which is DVD quality, but some people want it to be better, regardless of the increased file size for the program/movie. I believe 720p is the maximum resolution, but that's still very good.
If you try it and you like it, please let us know. I'm still deciding whether to get it, though I probably will. It's cheap, and lets you easily take advantage of the Bonus Zone data, and even those twenty days of data resets with your upgrade (make sure first, though, of course). :)
One other thing is that, if you'd like to schedule the file downloads, but you don't like the idea of leaving your PC on (I don't), or messing with trying to schedule the downloads to your PC, you can schedule the file download(s) to your Android or IOS device using the PlayOn Cloud app, then copy the files to your PC.
BTW, don't forget to change the resolution on the app if you want it to be better than standard. I'm fine with standard, which is DVD quality, but some people want it to be better, regardless of the increased file size for the program/movie. I believe 720p is the maximum resolution, but that's still very good.
If you try it and you like it, please let us know. I'm still deciding whether to get it, though I probably will. It's cheap, and lets you easily take advantage of the Bonus Zone data, and even those twenty days of data resets with your upgrade (make sure first, though, of course). :)
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Apparently, this happens with any 'Old Timey' website. :smileyvery-happy:
Just tried to look at a link on Yahoo. Same error message. Figured it was just the link. Tried to go to Yahoo.com. Nope.
Went to the phone hotspot. Loads right up.
E-mail sent to Customer Service, requesting to test a new modem.
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Apparently, this happens with any 'Old Timey' website. :smileyvery-happy:
Just tried to look at a link on Yahoo. Same error message. Figured it was just the link. Tried to go to Yahoo.com. Nope.
Went to the phone hotspot. Loads right up.
E-mail sent to Customer Service, requesting to test a new modem.
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Yahoo, AOL... I think it's all Verizon under the Oath: logo, aka Verizon Media.
Yahoo, AOL... I think it's all Verizon under the Oath: logo, aka Verizon Media.
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Yahoo, AOL... I think it's all Verizon under the Oath: logo, aka Verizon Media.
Well, that explains everything! This is all an evil plot by Verizon to sabotage a competitor. :>)>
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BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect. Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data.
Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process. As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter.
BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect. Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data.
Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process. As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter.
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BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
\"To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect. Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data.\"
Well, it was definitely correct in my case. I remember because it was the first time I had run out of data since the daily limit days. A friend of mine had the exact same thing happen to him when he upgraded. This was some time ago, things may have changed since then.
\"Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process.\"
Neither I, nor my friend had a tech do anything We both talked to Hughes on the phone and they sent us new HT2000 modems, and told us to just plug them in to our systems. Unfortunately we both did this during the anytime data period and took a big anytime data hit.
\"As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter.\"
Again none of that happened with me or my friend. Seems like I remember having this same discussion with you some time ago. If I remember correctly, none of the above applies to a gen4 to gen5 upgrade. I guess gen4 doesn't qualify as a legacy system. \"Legacy system\" is that kind of like \"no hard data limits\"? :>)>
Since he's running a HN9000, I guess that would be a gen3 system, and he would probably get the data break also. Seems strange to me that it actually pays to wait 2 generations before updating your Hughes system.
To prevent any confusion to anyone else who reads through this thread, ( Sorry GabeU, I couldn't resist! :>)> ) if you're just going from gen4 to gen5, and are only doing a modem upgrade, I would still advise doing the upgrade during the bonus period. It certainly wouldn't hurt anything to do so and it might save you a big anytime data hit.
BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period, otherwise you'll take a big hit to your anytime data just for the modem to initialize.
\"To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect. Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data.\"
Well, it was definitely correct in my case. I remember because it was the first time I had run out of data since the daily limit days. A friend of mine had the exact same thing happen to him when he upgraded. This was some time ago, things may have changed since then.
\"Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process.\"
Neither I, nor my friend had a tech do anything We both talked to Hughes on the phone and they sent us new HT2000 modems, and told us to just plug them in to our systems. Unfortunately we both did this during the anytime data period and took a big anytime data hit.
\"As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter.\"
Again none of that happened with me or my friend. Seems like I remember having this same discussion with you some time ago. If I remember correctly, none of the above applies to a gen4 to gen5 upgrade. I guess gen4 doesn't qualify as a legacy system. \"Legacy system\" is that kind of like \"no hard data limits\"? :>)>
Since he's running a HN9000, I guess that would be a gen3 system, and he would probably get the data break also. Seems strange to me that it actually pays to wait 2 generations before updating your Hughes system.
To prevent any confusion to anyone else who reads through this thread, ( Sorry GabeU, I couldn't resist! :>)> ) if you're just going from gen4 to gen5, and are only doing a modem upgrade, I would still advise doing the upgrade during the bonus period. It certainly wouldn't hurt anything to do so and it might save you a big anytime data hit.
BTW what the heck is an OP? Other person?
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