Forum Discussion
Slow speeds only in prime time hours
I see there's other complaints but I'm not sure what was resolved with this issue. I have the 15mg plan, using the HT1100 modem. In the mornings I get 20+ download speeds using testmy.net. Afternoon it drops some, then during prime time I'm down to 1mb. I called tech support and they thought I need to re-point the satellite but that makes no sense if I'm getting good speed during the morning hours. Can you offer any solutions?
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
Download :: 528 Kbps 66 kB/s 
Upload :: 1.3 Mbps 159 kB/sSpeed in Mbps98% slower than The Index 23.1 Mbps98% slower than the US Average 22.6 Mbps94% slower than My Host Average 9.2 Mbps6% faster than My Average 0.5 MbpsMy Download Speed 0.5 Mbps02468101214161820222426My Download Speed: 0.5 Mbps
Speed in Mbps76% slower than The Index 5.4 Mbps82% slower than the US Average 7.1 Mbps120% faster than My Host Average 0.6 Mbps148% faster than My Average 0.5 MbpsMy Upload Speed 1.3 Mbps00.511.522.533.544.555.566.577.5My Upload Speed: 1.3 Mbps
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You might have a problem...Your connection scored only 6% of the Hughes Network Systems average (94% slower). This does not always mean that you're in bad shape. If the Internet package you subscribe to is slower than most people using your ISP you'll see this message THIS TEST WAS DONE HOOKED STRAIGHT TO THE MODEN- I really need some one to contact me that speaks english and from usa would be nice i am a new custmer only had hughes net for 3 days if i cant get the speeds i were promise or even close to the speed iwas promised i dont need something i cant use ....
- You're not alone. I may get in trouble and lose "Champion" badge but think it may be "growing pains" with the new satellite coming online. My belief is they may be offloading traffic while upgrading ground infrastructure to support the new satellite. Like highway construction.
I'm really not an insider or employee. Just a customer like everyone else. I do have a pretty good understanding how satellite internet works though.
This is pretty typical for 3-4 hours prime time lately. Personally I can live with it for awhile if means better service down the road. I can still browse fine, just can't download files or stream much. - One more, actually good considering.
My history, will run more night speeds: http://testmy.net/quickstats/sgoshe - Even "rude and uncaring" Champions get poor speeds sometimes.
- Don't think you would lose Champion over those statements Barb. :) I lean more on the, they finished overselling capacity too early for Jupiter 2 to come online thus everyone is having some pains with room. :)
- At least going up:
Usually back to norm around 10 PM Central time. - Down again. Not asking for help only saying nightly prime speed extreme slowdown is more than an isolated thing.
- Really bad this one. Again, not asking for help only saying it is a problem for many. I've adjusted my large file download and streaming time, many can't. Sure hope the new satellite is the messiah it is being touted to be. (signed rouge Champion) :)
Guessing around 10-11 PM speed will jump back to at least 10+ mbps. Will post if still awake.
I'm rude and uncaring so this is totally about me. :P - Thank You Rude and Uncaring.
My speeds tonight are OK . This time. Right now.
