Forum Discussion
Slow speeds only in prime time hours
I see there's other complaints but I'm not sure what was resolved with this issue. I have the 15mg plan, using the HT1100 modem. In the mornings I get 20+ download speeds using testmy.net. Afternoon it drops some, then during prime time I'm down to 1mb. I called tech support and they thought I need to re-point the satellite but that makes no sense if I'm getting good speed during the morning hours. Can you offer any solutions?
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
- spent almost 2 hrs on phone with tech support we ran 4 test direct to mode in reg mode then 4 in safe mode with not much change with all the test we done i never received even 1 mbp of download or even .5 of upload ...was told engineer would contact me within 48 to 72 hrs with a fix to my slow speeds ..ill believe it when i see it
This is just a game they play to keep stringing you along. No help is coming.
I have been dealing with this same thing as well. I have talked to a bunch of people at hughesnet.....one thing I will say is they stick to their guns on not letting you out of a contract. Reading all the post on this community site just confirms to me that they have oversold their technology and don't have the bandwidth to keep up with their customers.
During troubleshooting and getting speeds of under a 1 Meg I litterally have been asked if I can get to google.com....when I answered yes he said "so your internet works" I said no it does not....not at night when I am at home. He said "it works, it just does not work for you" If bringing up the simplest, smallest web site is their definition of "working" and speeds under a meg are acceptable on a "up to 15 meg" service, I guess I just don't get it.
I have asked to be let out of my contract due to the poor service issues and have been told no. I have submitted a complaint to the Federal Comunicaton Commisson and been told no, the service is within what Hughesnet considers normal speeds. I submitted a DTCP compliant and was told the same thing.
READ YOUR COMMUNITY BOARD.
This is not beam issue or a safe mode issue. You have oversold your bandwidth and you are not delivering the product to your customers. Period. 100 bucks a month.......
- Still bad. Now on a mission to stay awake until I can post a 10+ mbps test.
- Not yet. By crackie I'm gonna stay awake until it jumps up again. Garsh darn it, yee haw!
- Not yet, but it will. Getting tired and wanting to go to bed though. Will not beat me! Looking for 10+.
- Ok, usually by now speed has recovered. Getting tired, will stay up a bit more to hopefully report result.
- I give up, tired. Normally at least 10 mbps by now. Will post a test result n the morning, probably 20+.
- We just hoped on Gen4 this past week, and see similar here during prime-time (I'd guess 5-10:30PM), then 11PM or so back into the 20's and 30's. We get fastest speeds mainly in the morning/afternoon, and a little decent bump back up between 11PM-2AM. As soon as Bonus Bytes time starts it's back to slow again until between maybe 3-5 AM.
And I'm in agreement with BirdDog to say this isn't meant to be a complaint or request for help, only wanted to add to the pile and say you're not alone w/ slow prime-time slowdown speeds.
We know to expect slower during this time of course, as we've been customer for 10+ years, but it does seem like it shouldn't be this slow compared to the non-prime-time speeds.
Many tests in our account if any staff needs to check to send more results to the engineers. Also many rounds of testmy results here too
http://testmy.net/quickstats/Eddd54 - Hopefully, when all is said and done and the J2 satellite is up and running, things will begin to change, even if slowly. The evening slowdowns will almost surely never be alleviated altogether, but an improvement would definitely be helpful for many.
With that said, as I stated before, I, personally, have never really been bothered by the evening slowdown, even when it gets to sub 1Mbps speeds. I just avoid doing things that require higher bandwidth, or downloading large files what would otherwise be done within a reasonable amount of time. I don't notice any difference with anything else.
- andy.donna,
Make sure that when you run a test, you use the 12MB manual size for download tests and the 2MB manual size for upload tests.
http://testmy.net/quickstats/donna1961
