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Massive outage underway

Professor

Re: Massive outage underway

It was the Jupiter II.

 

 


@BirdDog wrote:



So a spacecraft landed in OK? 


 

Associate Professor

Re: Massive outage underway

Assistant Professor

Re: Massive outage underway

Looks like everything's back as of 2am.

 

In case anyone brings it up, both the 5GHz and 2GHz seemed like they were scrambled afterwards: Devices seemed like they were connected with access, but not fully routed to the internet. Phone still said "LTE" instead of the familiar wifi icon. MacBook also seemed like it was connected, but still couldn't see the modem (gray Usage Meter icon w/exclamation point, etc.). Others might experience the same thing. Rebooting the modem seems to unclog it.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Massive outage underway

Well, it would sure be nice if HughesNet sent out emails to all subscribers informing them of an outage.  With HughesNet down and the support phone lines jammed, how the **bleep** is anyone supposed to know what's going on?  At least people with smart phones can access their email through those networks and receive news or updates about an outage.  Why doesn't HughesNet do this for its subscribers?

Assistant Professor

Re: Massive outage underway

@CDMman

There were the announcements here. I was able to access this site from my phone.

There were also numerous announcements on social media as well, Twitter in particular.

Email would have been nice too, but... they didn't. I didn't even check to see if HN's email was operational, tbh.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: Massive outage underway

I accessed the site with my phone -- they had announced the issue in plenty of places, but it seems that they can't win and someone, somewhere will be ticked off.

Re: Massive outage underway


@maratsade wrote:

I accessed the site with my phone -- they had announced the issue in plenty of places, but it seems that they can't win and someone, somewhere will be ticked off.


Yeh, will be that case always... even if you hand that person $1000... they may still be mad. <grin>

 

But yeh, I would be in the mass email if possible for major outages.

 

Where I live, my cell service is VERY spotty.  If I leave the phone 2nd story in the window, I slowly get emails and if they sent one.... it would allow me to know there is a problem.  So my phone was in the window upstairs from 5PM PST until I went to bed around 12:30AM PST and still had not service here.  I am on the J2GIL so was out from around 5PM and on if memory serves.  Reset the modem a couple times during that until I said major problem, just go to bed. hehe.

 

I don't have enough cell access to do any browsing so could not visit community.  Service comes and goes for me around 1 bar to non to 3 to no service.  ;-)

 

TJ

Assistant Professor

Re: Massive outage underway

But that also raises an interesting question in causality: If you have no service how would you get the email...


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

Re: Massive outage underway


@MarkJFine wrote:

But that also raises an interesting question in causality: If you have no service how would you get the email...


@MarkJFine, yeh, it is impossible to hit every scenario but like @maratsade noted, he gets emails on his cell too.  My guess many people will have a 2nd avenue to get email, maybe from a phone, so at least it is one more what I consider simple option for Hughes to implement.

 

I am in a boat where I live in the sticks and cell coverage stinks, but just kinda comes in enough if I leave the phone untouched for a bit, it collects emails.  If I saw one from Hughes, it would have been a flag that it was not my side of things, taking some of the tension off.

 

Probably a cheap avenue for them to follow in big scale outages like I consider this last one.

 

TJ

 

 

Highlighted
Distinguished Professor IV

Re: Massive outage underway


@maratsade wrote:

I accessed the site with my phone -- they had announced the issue in plenty of places, but it seems that they can't win and someone, somewhere will be ticked off.


That's what I did, though my tracfone is so awful about the only thing I could do, other than read posts, is click on the kudo button.  LOL.  

 

Because of this, I'm upgrading to an Android based, smartphone like tracfone this month.  I've had enough of my tiny screen and limited access.  Heck, my present phone doesn't even run in 3G.  It's 2.5G.  Yes...2.5G.  Ugh!  LOL.  

 


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