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bos2420's avatar
bos2420
Junior
7 years ago
Solved

Connection Problems- Only with AOL

The problem started a week to 10 days ago.  I can not connect to AOL via my hughes Gen5 connection.  We both use aol mail (yes, I know there are better options, and I may look into that, but when you...
Performance
  • GabeU's avatar
    GabeU
    7 years ago

    bos2420 

     

    One other thing is that, if you'd like to schedule the file downloads, but you don't like the idea of leaving your PC on (I don't), or messing with trying to schedule the downloads to your PC, you can schedule the file download(s) to your Android or IOS device using the PlayOn Cloud app, then copy the files to your PC.  

     

    BTW, don't forget to change the resolution on the app if you want it to be better than standard.  I'm fine with standard, which is DVD quality, but some people want it to be better, regardless of the increased file size for the program/movie.  I believe 720p is the maximum resolution, but that's still very good.  

     

    If you try it and you like it, please let us know.  I'm still deciding whether to get it, though I probably will.  It's cheap, and lets you easily take advantage of the Bonus Zone data, and even those twenty days of data resets with your upgrade (make sure first, though, of course).  :)

gaines_wright's avatar
gaines_wright
Tutor
7 years ago
@gaines_wright wrote: 

BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period,  otherwise you'll take a big hit to your anytime data just for the modem to initialize.

 

"To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect.  Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data." 

 

  Well, it was definitely correct in my case.  I remember because it was the first time I had run out of data since the daily limit days.  A friend of mine had the exact same thing happen to him when he upgraded.  This was some time ago, things may have changed since then.

 

"Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process."

 

Neither I, nor my friend had a tech do anything   We both talked to Hughes on the phone and they sent us new HT2000 modems, and told us to just plug them in to our systems.  Unfortunately we both did this during the anytime data period and took a big anytime data hit. 

 

  "As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter."

 

  Again none of that happened with me or my friend.  Seems like I remember having this same discussion with you some time ago.  If I remember correctly, none of the above applies to a gen4 to gen5 upgrade.  I guess gen4 doesn't qualify as a legacy system.  "Legacy system" is that kind of like "no hard data limits"?  :>)>

 

  Since he's running a HN9000, I guess that would be a gen3 system, and he would probably get the data break also.  Seems strange to me that it actually pays to wait 2 generations before updating your Hughes system.

 

  To prevent any confusion to anyone else who reads through this thread, ( Sorry GabeU,  I couldn't resist!  :>)> ) if you're just going from gen4 to gen5, and are only doing a modem upgrade,  I would still advise doing the upgrade during the bonus period.  It certainly wouldn't hurt anything to do so and it might save you a big anytime data hit.

BTW what the heck is an OP?  Other person?
 

 

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

gaines_wright 

 

The OP is on a legacy system, with it being the HN9000s, so the upgrade to Gen5 would require a tech visit.  This would especially be the case with utilizing the ES19.  And though I don't know the OPs history, it may be that they're on the HN9000S system due to not being in the ES17 footprint, and if that's the case, they'd also need to have their dish re-aimed (to the ES19), as well as possibly having the radio polarization reversed.   

 

I upgraded to Gen4 in Feb 2016, then upgraded to Gen5 in March 2017.  And though both required tech visits, neither upgrade used a single byte of my data.  At the time I was still utilizing the old data usage site with the hourly breakdown, which I looked at when I noticed my data wasn't being depleted normally after upgrading to Gen4.  I believe the same system that allows modem software upgrades without using any data (maybe a dedicated channel?) is used for modem initialization/activation. 

 

Though it's too late now, you should have contacted HughesNet the minute you noticed your data being depleted, as it shouldn't have been doing that.  Though they may not have been able to stop it, especially if it was already finished, they may have at least compensated you with some data tokens.