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GEN-5 Video Data Saver

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Junior

GEN-5 Video Data Saver

I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little help. 

Thanks, Larry

1 ACCEPTED SOLUTION

Accepted Solutions
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Junior

Re: GEN-5 Video Data Saver

Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

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32 REPLIES 32
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Honorary Alumnus

Re: GEN-5 Video Data Saver

Hi Larry,

Have you seen the Gen5 FAQ's?

 

https://www.hughesnet.com/frequently-asked-questions

 

FAQs.PNG

 

 

 

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Junior

Re: GEN-5 Video Data Saver

I did see that, but could not find anywhere in the mobile app where to do it. Maybe I'm blind?

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New Poster

Re: GEN-5 Video Data Saver

I enabled the Video Data Saver on GEN-4 and I have had nothing but problems since. I cannot figure out how to disable it. The response by Tech Support via link was lame.

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Honorary Alumnus

Re: GEN-5 Video Data Saver

The Video Data Saver feature looks to be a function of a Gen5 plan. Why did you enable it on Gen4?

If hoping to save data I suggest using these tips:

 

https://www.hughesnet.com/why-hughesnet/blog/improve-video-performance-while-burning-less-bandwidth

 

What kind of issues are you having?

 

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Moderator
Moderator

Re: GEN-5 Video Data Saver

Hi Larry!

 

Glad you're enjoying your new Gen 5 service. Here's a more detailed article on how to manage the Video Data Saver feature:

http://support.hughesnet.com/support-articles/what-is-video-data-saver

 

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
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Junior

Re: GEN-5 Video Data Saver

Thanks Liz, but the video settings options described in your link are not showing up in the app:

IMG_6606.PNG

 

Nor in myHughesNet MY ACCOUNT on the web site:

IMG_6608.PNG

SEE THE ABOVE SCREEN PRINTS I MADE 

 

Larry

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Distinguished Professor IV

Re: GEN-5 Video Data Saver

@larrykelly

 

I don't know if this question even applies, as I don't use the mobile app, but might you need to download a new version of the app that was released after Gen5 came online?


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Junior

Re: GEN-5 Video Data Saver

No, I do have the latest version of the app -- ALSO and on my PC the latest version of the Hughesnet Status monitor. Neither show the options for video control shown on the link Liz gave me.

 

Is their some setting on the modem that needs to active this capability?

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Distinguished Professor IV

Re: GEN-5 Video Data Saver

@larrykelly

 

The Hughesnet Status Meter on your PC should at least show it.  Make sure that it is version 6.6.0.  Right click on the icon in your taskbar and select "About" to check the version.  The video settings will be the fifth and last option on the left side of the opened Status Meter.

 

As for the app...you got me.  

 

There shouldn't be anything on the modem you need to activate.  I still have Gen4 and the HT1100 and my Status Meter is showing the video setting, though I can't use it because I don't have Gen5.  

 

 

 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit