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Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

ChicagoJohn
Freshman

Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour.  When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem.  I've called tech support many times and most recently they sent a new modem which was installed yesterday and we had no problems throughout the day, but this morning it's happening again with 6 drops in three hours this morning and three calls so far to tech support.  By the time it gets to the advanced tech support people, it has come back and they say they can't diagnose the problem after it has resolved itself.  We've had the service for almost a year with generally good results until this started happening a week ago.  Any help or advice would be appreciated !

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Hi John,

 

I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective. 

 

Also, thank you for your compliment, it means a lot to me.Cat Happy Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

56 REPLIES 56
BirdDog
Assistant Professor

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Good morning Chicagojohn. Did they include a new power brick with the replacement modem?

BirdDog
Assistant Professor

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Checked that error code and it is "Aloha transmission is unsuccessful" which could also mean your dish is slightly out of alignment.

 

Hopefully an official rep will respond and can check your system remotely to see if there is a problem with alignment.

Liz
Moderator
Moderator

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Hi John,

 

Welcome to the community and thanks for posting! I ran remote diagnostics on your site and all looks fine, no alignment issues either. We do want to monitor your system over the weekend, however, to see if this intermittent connectivity persists in the morning. To do so, please don't reboot your HughesNet modem so we can check your logs next week.

 

Please post back if the intermittent connectivity happens again in the mornings. 

 

Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

ChicagoJohn
Freshman

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Thanks.  Alighment appears to be fine at 115.  My modem gives the description as "A transient problem has occured" without any further explanation.

ChicagoJohn
Freshman

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Thank you, Liz. Since my post yesterday there have been no further problems.  I will not reboot per your instructions.  Although this problem has been happening intermittently over the past week when local weather conditions appear to be good, given the relatively long stretches of good performance Thursday and then late Friday through the present, I am wondering whether the problem could be related to remote weather conditions; i.e., conditions that would not be apparent from our location. I cannot say for sure that rebooting has had any real effect upon restoration of service -  it could have appeared to coincidentally.  I do know that in quite a few instances it has resolved itself with no action on our part whatsoever.

 

Thank you for looking into our concern and for monitoring over the weekend.  We have had the service for almost a year now and have been quite happy with it on the whole.  We have seen the expected occiasional weather-related issue but nothing like this.  I will be looking forward to hearing from you sometime next week.

ChicagoJohn
Freshman

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Our internet just went down again (system light off) at around 6 pm CST and was off for about four minutes.

Same error code 12.7.1 "A transmit problem has occurred"

(it is "transmit" and not "transient" -- my eyes aren't as good as they used to be Smiley Happy

It came back all by itself and we did not reboot the modem per instructions.

MSmith
Sophomore

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Chicagojohn,

Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit.  I live mid-state Illinois, and NO it's NOT the weather!  Had a tech out yesterday 3-10-17.  He replaced the radio on the dish.  The problem reappeared today.  Only cost me $125.00 for no repair.

ChicagoJohn
Freshman

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

Another instance of loss of internet just happened today, Sunday 3/12.  this time at 5:25 pm CDT (versus 6 PM CST yesterday). Same thing -- system light out and came back by itself after about five minutes.  System Status of the modem indicated "12.7.1 - A transmit problem has occurred.".  This is the same problem that has been happening only MUCH less frequently than it was while I was calling Technical Support by phone.  In those cases, it was happening 4 - 5 times per hour for extended periods of time.  However, this is ostensibly the same problem as that.

GabeU
Distinguished Professor IV

Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred


@ChicagoJohn wrote:

Another instance of loss of internet just happened today, Sunday 3/12.  this time at 5:25 pm CDT (versus 6 PM CST yesterday). Same thing -- system light out and came back by itself after about five minutes.  System Status of the modem indicated "12.7.1 - A transmit problem has occurred.".  This is the same problem that has been happening only MUCH less frequently than it was while I was calling Technical Support by phone.  In those cases, it was happening 4 - 5 times per hour for extended periods of time.  However, this is ostensibly the same problem as that.


It's interesting that both you and MSmith are located in Illinois and having the same problem.  You both might be on the same beam (21 or 22, perhaps).  I don't know if this is just coincidence or not, but it's still interesting.  


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