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New Gen 5 owner in Northern California (slow as molasses)

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

I hope you had better luck with someone getting back to you than i have from Engineering...been a weel with extremely slow internet,called Tech 3 times..ran upload/download test from Hughesnet sit,like you slow as molasses and i keep getting told someone from engineering will call. Spent ANOTHER hour on the phone with Tech just now and AGAIN someone will call...Hughesnet tech service is the worst.

Highlighted
Sophomore

Re: New Gen 5 owner in Northern California (slow as molasses)

12:50 am - 28Mbs

 

A few hours earlier?  280 Kb

 

So if I wanna use Hughesnet while I'm sleeping....I'm good to go.

Moderator
Moderator

Re: New Gen 5 owner in Northern California (slow as molasses)

Hi beam 55 folks,

 

Thank you for providing your speeds and feedback, please keep them coming so we can keep engineering informed. They confirmed that the work planned last Saturday was completed. Also, we've learned that two other network adjustments are slated for this Thursday, then the next Monday, Oct 16. The engineers did make clear that after these changes, there won't be an immediate improvement, so just keep checking in with us with your speeds and experiences. There's still another update down the line that should also help address your speed concerns, once we hear more about that, we'll let you know.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Senior

Re: New Gen 5 owner in Northern California (slow as molasses)

Hi All, Beam 55 here , and after FAP my speeds are not what they were before the troubles.

I get less than 2 Mbs consistantly and worse since the troubles.Used to be before the troubles, being FAPPED didn't change my speeds, I had 2.9 Mbs streams didn't buffer. Now Smiley Sad

What changed the first week of October?

 

10.10.17 8:15 Am Pst

 

Hughes 10.10.17.pngFatfacecat.png

Sophomore

Re: New Gen 5 owner in Northern California (slow as molasses)

Sorry, but this is a total joke, and not at all what we are paying for.

 

I've tried really hard to remain patient and not get too frustrated, but now the answer is basically that there is no answer, the "fix" probably wont actually fix anything, and we are just waiting for more and more "adjustments"....

 

This is not directed at all at Liz, as far as I can tell this is totally out of her control and she's been doing what she can and telling us whatever she can, thank you for that Liz.

 

But this is just to everyone else- something very obviously was changed a couple of weeks ago.  I'd wake up, hop on the computer, and check the speed (being a curious new customer to satellite internet) and speeds would normally be 30-40-50+ Mbs download.  And they would generally stay at 30+ throughout most of the day, with a predictible slow down after about 5pm for a few hours, most of the that time web browsing was still very acceptable, streaming HD might be a little difficult, but otherwise still usable.

 

After adjusting to the latency, I was overall pretty happy with my new satellite internet, I had enough data for most of whatever I wanted including a decent amount of Netflix streaming.  Then a little over 2 weeks ago, things changed dramatically.  Now the fast times of the day are ~5 Mbs and the evenings as you all know are unusable.

 

So the potenial is there (or was there) and we just aren't getting it anymore.  And no fix in sight?  2 more years of this?  Nope, I'm not paying for this "service".

 

Thanks again Liz for trying to help...

Re: New Gen 5 owner in Northern California (slow as molasses)

Gass Valley here pretty much sucks getting tired of paying for this crap!!!!!!!!!!!

 

Moderator
Moderator

Re: New Gen 5 owner in Northern California (slow as molasses)

Hi timandjodi,

 

Thank you for taking the time to throughtfully share your experience. I understand your frustration, I wish I could make things better with the push of a button. What I can do is bring your post to light when we check in with the engineers tomorrow. They are aware of general complaints about performance, but sometimes it helps to hear from individuals, so again, thank you for voicing your concerns.

 

Also, in case you missed it, I sent you another private message in the top right corner of the community page.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: New Gen 5 owner in Northern California (slow as molasses)

Thanks Liz. I did see your message and the new one you just sent.  I was trying to hold out and give you guys a chance.  Thanks for the help.

 

-Tim

Re: New Gen 5 owner in Northern California (slow as molasses)


@TripleMRanch wrote:

Gass Valley here pretty much sucks getting tired of paying for this crap!!!!!!!!!!!

 


Hope you are not affected by the fires.  

I am sure Hughes will get it all worked out.

But yes, it is aggravating not having reliable usable speed.

TJ

Re: New Gen 5 owner in Northern California (slow as molasses)

Painfully slow this afternoon.

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

Even upload has slowed up.

Downloads of 959kbps and 2.31Mbps the last 2.

My last upload was only 986kbps.

Smiley Sad

TJ