Speed issues, can't stay on chat for Help

bronccat 

Link for the LAN Speed Test mentioned above...

http://192.168.0.1/limited.html#!/general/lan_speed

As soon as you click the test link it will run and test the modem/device throughput for that particular device.

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bronccat wrote:
On my phone, both routers we around 40 mbps on 2g and 85 to 160 on 5g

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Both routers?   Are you referring to the two WiFi bands or have you added a 3rd party router?  

bronccat 

Ah, okay.  I see now that you'd mentioned the second router earlier.   

Thank you for the clarification.  :)

Just a thought:

If you're able to use 802.11ac you'll vastly increase lan speed via wifi. By doing so you're increasing the capacity and throughput the router can handle so things don't get locally congested if there are multiple devices active on the system.

That's just for wifi though. You get max throughput using a LAN cable regardless, which is why you want to speed test that way (and with wifi disabled) - it isolates the wifi protocol (as well as strength) out of the equation.

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bronccat wrote:
I'm still at675kbb $&#*@(
Any reason I shouldn't try a factory reset on the modem? 

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Yes.  A factory reset should only be done for specific reasons and only under the instruction of a HughesNet rep.  This is for various reasons, the most important of which is that a reset performed improperly or in the wrong instance can cause more harm than good. 

The reps will be back on Monday.  Hopefully your adapter will be in soon and you can get a few directly connected speed tests in to start getting the help you need from them.  Make sure that when you've run the tests you indicate so so that they can start their troubleshooting.

bronccat 

No, sorry, they don't work on the weekends.  They're on M-F from approximately 9AM to 6PM EST.  

With regard to the typing issue, though separate from the current topic at hand, try restarting your device.  Problems like this are normally related to the device or something on it, and it can very often be fixed by restarting that device.  Only when it's a remote type fill, like with the online free version of Microsoft Word, does it tend to be related to the internet service.

Began ethernet testing, 25mb, wifi off.  Results are the same. Plan to test every 2 hours today. 

I DM Liz as I am not sure how to get her attention?

They do not respond to unsolicited PMs.

What she is probably waiting for is for you to run the required tests the required way.  Right now, the file sizes are incorrect; they need to be 25MB for download tests and 4MB for upload tests.  

A rep will reply on this thread, not via PM. 

EDIT:

• Your results URL is https://testmy.net/quickstats/Bronccat
• The reps here work M-F, approximately 9-6. 
• Don't expect a reply until you have run the tests the right way, as explained here. You may want to focus your efforts on getting the troubleshooting and testing right.  
• For immediate responses, there's chat and phone customer service, but you've been through that and it hasn't worked for you, so stay here, run the tests the way they're supposed to, and wait for a response, which may be next week if you've done the required testing as required. 

bronccat wrote:

 

I DM Liz as I am not sure how to get her attention?

 

 

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If your tests are being automatically backed down to a size smaller than 25MB, then you may need to check the option for 'No Forward' to keep the test size at 25MB.  This is an image GabeU posted a bit back for someone else.

I am not sure if you are using the automatic testing or not, but you want the 25MB size for the download tests.

Right, as stated above I started running the ethernet test and will do se every 2 or 3 hours.  25 mb down (first was at 1130) and 4 Up.

My question is - and not to be a smart**bleep** - but how will she magically know that I have run the tests "correctly" and know I am now worthy of a response?

OK, maybe I'm being a little smart**bleep**ed. 

MrBuster  I'm not using auto - I was running smaller tests before I was hooked to ehternet. Since 1143 (or whenever) I have been running 25 DL and 4 UL.

She will know because she will check the URL to your results list.  And because she's an all powerful, all seeing entity. Or a magical pixie.  HN neither confirms nor denies.

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bronccat wrote:

 

My question is - and not to be a smart**bleep** - but how will she magically know that I have run the tests "correctly" and know I am now worthy of a response?

 

OK, maybe I'm being a little smart**bleep**ed. 

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You can use that '@' sign like you did for me to notify folks -- also, she will probably check this thread this thread again on Monday.

I think maratsade just responding about the smaller tests that were recent, so I was not sure if maybe testmy was backing your size down.  I think she will have what she wants with a good batch of these tests.

edit: I see maratsade responded before I was done typing....

the OP needs to get the sizes right or the testing may be rejected by the engineers; Liz is just a conduit. Hopefully the OP will get all the moving pieces right. :)

MrBuster wrote:

You can use that '@' sign like you did for me to notify folks -- also, she will probably check this thread this thread again on Monday.

 

I think maratsade just responding about the smaller tests that were recent, so I was not sure if maybe testmy was backing your size down.  I think she will have what she wants with a good batch of these tests.

 

edit: I see maratsade responded before I was done typing....

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maratsade  LMAO :heart:

I just meant, what would prompt her to check :smileyvery-happy:

MrBuster  10-4

They keep track of the posts and what we talk about -- when the tests have been done, she'll check. :)

bronccat wrote:

maratsade  LMAO :heart:

I just meant, what would prompt her to check :smileyvery-happy:

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bronccat wrote:
Well I ran several tests yesterday as per instructions (25 DL / 4 UL)
Back home now and will call them to discuss.

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Why would you call them?

Do you not want the reps here to help you?  I thought that was the purpose of you coming to this support community.