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iOS app self diagnostic tool reports attention needed

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Freshman

iOS app self diagnostic tool reports attention needed

So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so nothing was determined.
Any idea what’s going on?
Anything I can to to figure it out?

Thanks,
Bruce.
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Moderator
Moderator

Re: iOS app self diagnostic tool reports attention needed

Hi,

 

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

 

There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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11 REPLIES 11
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Distinguished Professor III

Re: iOS app self diagnostic tool reports attention needed

Which app is this?

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Freshman

Re: iOS app self diagnostic tool reports attention needed

This is the HughesNet Mobile iOS app.
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Distinguished Professor III

Re: iOS app self diagnostic tool reports attention needed

Have you tried turning off and then restarting your device? Have you tried reinstalling the app? 

EDIT: is the app up to date? 

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Distinguished Professor IV

Re: iOS app self diagnostic tool reports attention needed

@bcs001 

 

If it's anything like what I've been seeing with the Android version, there's nothing wrong with your device.  I don't see it every time I use it, but if I haven't used it for a few days then do, it will give me that message again.  

 

I think it might be some type of "suggestion" that has gone awry and is instead informing people that there's something wrong when there really isn't. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: iOS app self diagnostic tool reports attention needed

Yea, I did some more evaluating and it is not every time I open the app and it doesn’t appear to be any obvious problems with performance so it’s most likely just a glitch in the app.
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Distinguished Professor III

Re: iOS app self diagnostic tool reports attention needed

The app is very glitchy for me too, which is why I don't use it much, only when not at home. Otherwise, I use the SCC or the sections under My Account in the community. 

Highlighted
Moderator
Moderator

Re: iOS app self diagnostic tool reports attention needed

Hi,

 

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

 

There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Distinguished Professor III

Re: iOS app self diagnostic tool reports attention needed

Don't want to hijack the OP's thread, but the app is glitchy for me with 0.0.0 state code. 

 

This pops up frequently.  Another glitch is the empty donut graphs (not happening in this instance, though).

 

IMG_0111.PNG

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Distinguished Professor IV

Re: iOS app self diagnostic tool reports attention needed


@Liz wrote: 

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message.  


That would definitely help to explain it for my instance, as I often have the 5GHz Wifi turned off, which gives me a perpetual "14.2.2 -- The 5 GHz WiFi radio is off" State Code.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro