About Liz

GabeU · ‎06-15-2022

@bobhoyt3son For reference, regardless of when or how you pay your bill, there are only two options when it comes to billing. Paper billing and automatic billing. Paper billing comes with a $5 fee. The only option in which there is no paper bill and no $5 charge is automatic billing.

Liz · ‎06-14-2022

Wonderful! Glad he got to the root causes and addressed them all for you! -Liz

Liz · ‎06-01-2022

Correct, just pay the $90.92 by 6/20 and you're good. The $181.84 is there because your payment for that billing cycle (check 2548) wasn't processed until later. The current amount due is now $90.92 instead of $181.84 because the check was processed. -Liz

Liz · ‎04-18-2022

Good morning Todd, Aha! Thank you so much for updating us with what happened. So glad that Charles found that and addressed that for you to get back online. We're happy to have helped. Please don't hesitate to visit the community again if you have other concerns. Thanks, Liz

Liz · ‎04-08-2022

Good morning Batline, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz · ‎03-16-2022

Good morning peppernoodle14, I see it's your first post here, so welcome to the community! This is correct; when lease customers cancel or get a replacement modem, they must return the old modem to avoid Unreturned Equipment Fees and so we can disassociate the modem from the customer account, among other general checkups. If our modem is purchased from a third party, we can't troubleshoot/support it because it is likely still linked to the previous customer. Regarding the price increase, I’m sorry we weren't able to reach you. We sent regular mail 30 days ahead of time and put a note on your bill as well: Our corporate office has received your complaint and will contact you soon to address your concerns. Thanks, Liz

Liz · ‎03-14-2022

Good morning CWM030, Thanks for reaching out! I looked into this for you and looks like something changed on the back end for me. It does appear that you can change plans while on ACP (formerly EBB), as long as it's not combined with any promotional plans. -Liz

Liz · ‎03-11-2022

For a number of you, you already know that EBB is the Emergency Broadband Benefit, which is an FCC program that will provide a discount towards broadband service for eligible households, and are signed up for this. You should have received notice that the EBB has been replaced by the Affordable Connectivity Program (ACP). The benefit will change from up to $50 per month to up to $30 per month for households not located on qualifying Tribal lands. If you want to look into signing up for the ACP, check out our site here: hughesnet.com/acp For more details about the ACP, check out our FAQ article.

lakeland4 · ‎03-09-2022

Thank you

maratsade · ‎03-04-2022

I've seen that. It's confusing. @MarkJFine wrote: Found something new worth mentioning. I'm using the HughesNet Support Community as a landing page because it shows what's new in each topic area. If I respond to to a thread the new theme counts it as new instead of already read. So I have to leave the thread and come back into it in order to clear it (or just mark everything as read from Options, which also works but may cause other unread threads to be be similarly marked as read).

Liz · ‎02-25-2022

Gotcha! Thank you and have a great weekend! -Liz

Liz · ‎02-11-2022

Hi Chris, I see now, it's the EBB status that's the cause here. Only our original 10,20,30, and 50 GB plans are eligible for the EBB (and soon to be ACP) discount. If you disenrolled from the EBB/ACP discount to switch to the 45 GB plan, that would be $110 for the new plan vs $69 you'd be paying starting next month for your current 30 GB plan. That's almost a 60% price increase for 50% more data in your situation. If the ACP stops or changes on its own, perhaps then you may consider upgrading to one of the new plans. -Liz

Liz · ‎02-10-2022

Hi George, Thank you so much for your patience, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. -Liz

Pete_Vit · ‎02-09-2022

as I suspected, support does not show any issues with smtp servers, so I guess, as with most open systems, if I wait long enough it will start to work again 😞

mkglish · ‎01-27-2022

Thank you for resolving this problem. MKG

GabeU · ‎01-24-2022

@56Daquano This topic is over four years old. If you'd like help with your issue, please start a new topic in this same section (Tech Support).

Liz · ‎01-17-2022

Good morning Ej1, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz · ‎01-14-2022

Good morning Rosa2, I see it's your first post here, so welcome to the community! I hope maratsade helped show you how to check your bill. For more details on viewing and understanding your bill, check this out. The $120 only covered the cost of the tokens, the remaining $62 is your regular service fee and taxes. -Liz

Liz · ‎01-12-2022

Morning C0RR0SIVE! Thanks for reaching out, good questions! Only Gen 5 accounts are impacted by the new plan and price changes. For SME accounts, some of them only get price changes; yours is the only one with a price reduction. I hope that clears things up! -Liz

Liz · ‎01-05-2022

You're welcome! Good luck! -Liz

Liz · ‎01-04-2022

Good morning Adam, Thanks for reaching out. Congratulations on getting fiber! Your HughesNet service wouldn't have auto-canceled after Spaceway (or any satellite) is decommisioned, so I am glad to see you've already called in to take care of that. -Liz

CWM030 · ‎12-28-2021

Thank you @Liz !!!

Danny89 · ‎12-22-2021

Back to full data and its running properly! Since it started picking up during the throttle I'll assume that whatever needed to be done behind the scenes was done 😛

Th3LUG · ‎12-17-2021

I am having this problem too. I already made a post about this though. My beam ID is 64. last month downloading games on STEAM while in FAP was between 200-400 kilobytes per second, which is pretty good and has been the normal for years. the last few days in FAP was between 1-100 kilobytes, bouncing back and fourth pretty badly. when I have token data the speed appears to be in good shape, only FAP is slower than normal.

prsmart · ‎12-17-2021

Thanks to all for the assistance. I'm going to go get one now! Hopefully I'll start knowing about it from notifications.

Liz · ‎12-10-2021

You're welcome! Yes, you can call in to sign up under your own name. The rep will see that there's already service at your address and ask to confirm if you want to proceed. Just be sure to keep track of the old modem, modem cable, and radio; don't want the installer to take any of it by accident. For reference here's the return guide so you can see how and what to return. -Liz

Liz · ‎12-10-2021

Wonderful! I'm happy to have helped, Bob. Have a great weekend and happy chatting. 🙂 -Liz

Liz · ‎12-10-2021

Good morning fulmar, I'm glad you found the community, thank you for posting. I hope Gabe's advice was useful for you. Here are additional tips on managing your data. -Liz

Liz · ‎12-10-2021

Good morning arielgipson96, I see our executive customer care folks are taking care of you now. Our other internal teams are working to address this EBB issue for you. The ECC rep handling your case should keep you updated moving forward. Thanks, Liz

Liz · ‎12-06-2021

I see, I'm sorry that was the impression that was given, I can see how that's frustrating. At least now with your service termination date coming up, the refund will come soon. Should you have any other concerns, please don't hesitate to reach out again! -Liz

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About Liz

Re: double billing, i want a credit!

Re: Modem failed - need a new one

Re: Account Charges new bill shows I did not pay l...

Re: My modem has no system receiver transmit light...

Re: Early termination fee

Re: hughes net leasing equipment

Re: RE: 45 Gigs... Where?

EBB? ACP? What's the difference?

Re: Where is Connected Device Information Stored?

Re: White dot instead of profile picture

Re: Modem reboot daily

Re: 45 Gigs... Where?

Re: Sample 30 recent testmy.net tests- SLOWWWW

Re: Cannot send emails with Thunderbird...again

Re: treasurydirect.gov not accessable on Hughesnet

Re: HughesNet Voice Web Self-Care Administration

Re: GOVERNMENT AGENCY PAYING MY BILL:

Re: Charges😡

Re: Plan changes...

Re: Selective call rejection

Re: Will my hn9000 account auto cancel?

Re: Am I not recieving the EBB benefit anymore?

Re: Gettin those Severe Speed Issues Again, and We...

Re: Web Acceleration Not Supported

Re: Double data tokens until 11/30/21

Re: Account name change

Re: ATA modem is failing every day

Re: Manage devices and data.

Re: Unable to upgrade or apply EBB benefits

Re: No word on refund