Update to my 8/10 comment regarding hardware billing. Short version: I called on the off chance I'd get lucky, because my chat went so poorly, and got a rep named Jorge on the phone. Its almost too good to be true, but he looked over my account, and understood what had been happening. He fixed my billing by giving me a credit I had been promised months ago. This resolved the hardware charge issue for me. He also confirmed that starting next month, I would no longer be charged the leasing fee, because I opted to purchase the hardware up front. Someone write Jorge's name down in the HughesNet Hall of Fame next to Liz, because he's one of the "good" ones. it's not that he gave me what I wanted , it's that he looked at my account and understood what was happening. you can't possibly know how great that feels until you've talked with a half dozen of HughesNet other Representatives who spin you in circles and leave you feeling helpless. Now listen... because this is IMPORTANT: if you choose to buy the HughesNet hardware instead of leasing it, YOU VOID YOUR FREE INSTALLATION. That's right, you have to pay the $200 install fee if you purchase. I asked more than once if there was a catch to purchasing the equipment, and my salesman said "no." Now that we can all see the equipment was only $200 to begin with, it can be easily established, that one listen to my sales call will reveal I was definitely suckered. If you choose to buy your HughesNet equipment,... I don't know what to say. You could ask your salesman how much to buy, but if he likes to you like mine did, ($350? ha!) You're out of luck. But maybe now that you know, it will help. If my bill is square, like Jorge says, I hope to be done with this drama. And I might make a YouTube video to help HughesNet customers navigate how HughesNet works, but if this company tries to EF me one more time, I'm getting a lawyer, having them retrieve the original sales call, I'm sick of this crap. Seriously. I mean it. @Hughesnet. Pull your crap together. Your Gen5 hardware is GREAT. I love my HughesNet internet. But your sales and service are still dishonest and horrible. You have hardware to be proud of now, so fix your customer service and sales tactics to match. I could have been one of your biggest fans because I LOVE the Gen5 hardware, but I had to go through 3 months of stress and h311 to get things straight. Jezuzz, I hope I don't have to post here again. Please just Bill me what you said you would, give me my gen 5 internet so we can stop talking with each other.
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