Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
EchoStar XIX, the world’s highest-capacity broadband satellite, will power HughesNet® Gen5, the next generation of the nation’s #1 high-speed satellite Internet service. HughesNet Gen5 will deliver more speed, more data and more advanced features for consumers and small businesses with limited Internet access options.
The new HughesNet re-imagines the satellite Internet experience to deliver a breakthrough service that gives you more of everything you want. HughesNet Gen5 will provide more speed, more data and advanced features that enable you to do more of what you love online.
I would love to upgrade. When will that be possible?
I heard that the Gen5 service starts on or after March 16th - just a couple of days away!
I assume installs wont happen till a bit later... It's probable they will start accepting orders for the new system around that time though.
Welp, I stand corrected, you can order Gen5 plans NOW! https://www.hughesnet.com/get-started
25Mbps on all plans, 10, 20, 30, and 50GB
@C0RR0SIVE wrote:Welp, I stand corrected, you can order Gen5 plans NOW! https://www.hughesnet.com/get-started
25Mbps on all plans, 10, 20, 30, and 50GB
At this point in time not sure what it has to offer me since I have the Ultra plan now. The increased speed isn't that big of a deal especially since I get 20+ Mbps download quite often now and don't care much about upload.
Has been VERY slow at night but hoping it will get better once folks start moving over to the new bird.
I think the three main Game Changers are:
First this is not a comlpaint, just feedback.
I tried to enter my address, I was told address not valid.
Question: Where can I find the price for the new plans?
Reggie, did you try just the zip code?
Never mind, it doesn't like just the zip.
Maybe Amanda or Liz have a different link that works.
Reggie, here are the plans and should be available wherever Gen 5 is, which is pretty much everywhere in the Continental US, even a chunk of Alaska.
BirdDog , thank you ,that is what I was looking for.
I currently have GEN4 Prime plus plan and have my own Netgear Wireless router, 3 questions;
1) what GEN5 plan would be comperable, data wise to the prime plus plan?
2) can I use my NetGear Router as an extendor if I upgrade to GEN5 + WIFI?
3) what costs are associated with a GEN4 to GEN5 upgrade ?
Thank you
@Pete_Vit wrote:I currently have GEN4 Prime plus plan and have my own Netgear Wireless router, 3 questions;
1) what GEN5 plan would be comperable, data wise to the prime plus plan?
2) can I use my NetGear Router as an extendor if I upgrade to GEN5 + WIFI?
3) what costs are associated with a GEN4 to GEN5 upgrade ?
Thank you
1: Being that thge Prime Plus plan is a 10/50 plan, the equivalent will be the 10/50 plan (the Gen5 plans don't have names).
2: Though I'm not positive of this, I believe it depends on what your Netgear Router is capable of. But, you can use your Netgear router with the HT2000W Gen5 modem the conventional way by connecting it with a LAN cable. That much I'm sure of.
3: The only way you will know this is to call and ask. Every situation is different. You should go to the site, enter your info, and if the service is available to you, you can call the number listed on the site and ask what the cost would be. https://www.hughesnet.com Or, you can call from the start. 844-737-2700
@GabeU wrote:
@Pete_Vit wrote:I currently have GEN4 Prime plus plan and have my own Netgear Wireless router, 3 questions;
1) what GEN5 plan would be comperable, data wise to the prime plus plan?
2) can I use my NetGear Router as an extendor if I upgrade to GEN5 + WIFI?
3) what costs are associated with a GEN4 to GEN5 upgrade ?
Thank you
1: Being that thge Prime Plus plan is a 10/50 plan, the equivalent will be the 10/50 plan (the Gen5 plans don't have names).
2: Though I'm not positive of this, I believe it depends on what your Netgear Router is capable of. But, you can use your Netgear router with the HT2000W Gen5 modem the conventional way by connecting it with a LAN cable. That much I'm sure of.
3: The only way you will know this is to call and ask. Every situation is different. You should go to the site, enter your info, and if the service is available to you, you can call the number listed on the site and ask what the cost would be. https://www.hughesnet.com Or, you can call from the start. 844-737-2700
Great, thanks so much for your help Gabe
I must have been already moved to Gen5 because I spent over an hour on the phone with tech support Thursday night trying to resolve my slow speed issues and today they were supposed to call me back to do further testing. They have not called me, but I went online to test again, and my speed is much faster. Now I just need to call and see if they can move me to the $49.99 20G price plan. That is less than I'm on now and I already have the Gen5 router. After all I've been through I don't see why they would not do that for me.
@TampaGal wrote:I must have been already moved to Gen5 because I spent over an hour on the phone with tech support Thursday night trying to resolve my slow speed issues and today they were supposed to call me back to do further testing. They have not called me, but I went online to test again, and my speed is much faster. Now I just need to call and see if they can move me to the $49.99 20G price plan. That is less than I'm on now and I already have the Gen5 router. After all I've been through I don't see why they would not do that for me.
If you still have an HT1xxx modem, then you are still on a Gen4 plan.
If you have a HT2000 modem, then you are most likely still on a Gen4 plan, unless someone repointed your dish from J17 to J19. Otherwise, Gen5 plans are not slated to become available on J17 for a few months until they can free up some capcity,
HughesNet Customer Service called me yesterday and I'm scheduled to upgrade to Gen 5 in 2 weeks. If you had anything to do with that Liz, I thank you.
Glad to hear it! I'm excited for you!