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Slow Gen5 download speed

Freshman

Slow Gen5 download speed

I need to know why my download speed is 1.62 and constantly dropping I've tried changing channels but it doesn't work please help this is getting frustrating
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: Slow Gen5 download speed

Hi Rantsn,

 

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Mar 6, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #109896273 if you need to reschedule. Please let us know how the site visit goes.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

4 REPLIES 4
Freshman

Re: Slow Gen5 download speed

I should also point out that it's much faster when using it during 2am 8 am free time but during the day and evening it goes to snail pace
Highlighted
Moderator
Moderator

Re: Slow Gen5 download speed

Hi Rantsn,

 

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Mar 6, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #109896273 if you need to reschedule. Please let us know how the site visit goes.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: Slow Gen5 download speed

Thank you for your prompt attention in this matter I am now up and running at good speeds
Tags (1)
Moderator
Moderator

Re: Slow Gen5 download speed

Glad to hear it, Rantsn, thanks for letting me know!

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->