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Slow speeds only in prime time hours

Sophomore

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoon it drops some, then during prime time I'm down to 1mb.  I called tech support and they thought I need to re-point the satellite but that makes no sense if I'm getting good speed during the morning hours.  Can you offer any solutions?
1 ACCEPTED SOLUTION

Accepted Solutions
Sophomore

Re: Slow speeds only in prime time hours

Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

thanks Amanda!

105 REPLIES 105
Moderator

Re: Slow speeds only in prime time hours

Hello dhorwath,


Thanks for posting, we'd like to help address your speed concerns but need some more details and data to work with. It would be very helpful if you could run speed tests for us and post them here.

To elaborate on the speed tests to continue troubleshooting, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:

http://customer.kb.hughesnet.com/Pages/7001.aspx

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Amanda
Sophomore

Re: Slow speeds only in prime time hours

here's my link for a test I ran tonight:   http://testmy.net/db/PKnFGM0g8
I'll post one tomorrow morning and see if it's back over 20 again
Sophomore

Re: Slow speeds only in prime time hours

things got even slower:  http://testmy.net/db/TobcVWh9O
Sophomore

Re: Slow speeds only in prime time hours

here's the result this morning,    http://testmy.net/db/6zjL81Vh3
it's been like this for a week now, fast in the mornings, but when I get home from work it's really slow
Associate Professor

Re: Slow speeds only in prime time hours

Would really help if you could remember to sign into your davehorwath testmy.net account when doing tests, will be easier to submit results to engineering, and will make the engineers job easier should they request future results.
Honorary Alumnus

Re: Slow speeds only in prime time hours

Yup, patterns are everything and each speed test added to your testmy account is another data point for engineering to evaluate.


Sophomore

Re: Slow speeds only in prime time hours

back to slow speed again.    http://testmy.net/db/dKQWfHG2D
I'm not sure when it happens, because I'm at work, but sometime during the day the internet slows down to 1mg.  I have a tech coming out to the house tomorrow to see if I need re-pointing of my dish.  Still seems like that wouldn't be the issue, unless a squirrel is moving the dish while I'm at work and then moving it back in the mornings
Associate Professor

Re: Slow speeds only in prime time hours

A dish that isn't properly pointed and is loose can cause bad performance, but I personally feel it's not the dish... Still, sending a technician out to check the aiming of the dish as well as all other equipment is part of the troubleshooting process.  Sometimes it fixes the issue, sometimes it doesn't.