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Slow speeds only in prime time hours

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dhorwath
Sophomore

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoon it drops some, then during prime time I'm down to 1mb.  I called tech support and they thought I need to re-point the satellite but that makes no sense if I'm getting good speed during the morning hours.  Can you offer any solutions?
1 ACCEPTED SOLUTION

Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

thanks Amanda!

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105 REPLIES 105
Amanda
Moderator

Hello dhorwath,


Thanks for posting, we'd like to help address your speed concerns but need some more details and data to work with. It would be very helpful if you could run speed tests for us and post them here.

To elaborate on the speed tests to continue troubleshooting, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:

http://customer.kb.hughesnet.com/Pages/7001.aspx

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Amanda
dhorwath
Sophomore

here's my link for a test I ran tonight:   http://testmy.net/db/PKnFGM0g8
I'll post one tomorrow morning and see if it's back over 20 again
dhorwath
Sophomore

things got even slower:  http://testmy.net/db/TobcVWh9O
dhorwath
Sophomore

here's the result this morning,    http://testmy.net/db/6zjL81Vh3
it's been like this for a week now, fast in the mornings, but when I get home from work it's really slow

Was there any resolution, this is th exact same scenario as with me.

Amanda, did the engineers respond to my latest test?

If you want, I can be contacted at the phone number on my account.

It looks like I'm stirring up a hornets nest on here with others that must be on the same beam

C0RR0SIVE
Associate Professor

Would really help if you could remember to sign into your davehorwath testmy.net account when doing tests, will be easier to submit results to engineering, and will make the engineers job easier should they request future results.
Gwalk900
Honorary Alumnus

Yup, patterns are everything and each speed test added to your testmy account is another data point for engineering to evaluate.


dhorwath
Sophomore

back to slow speed again.    http://testmy.net/db/dKQWfHG2D
I'm not sure when it happens, because I'm at work, but sometime during the day the internet slows down to 1mg.  I have a tech coming out to the house tomorrow to see if I need re-pointing of my dish.  Still seems like that wouldn't be the issue, unless a squirrel is moving the dish while I'm at work and then moving it back in the mornings
C0RR0SIVE
Associate Professor

A dish that isn't properly pointed and is loose can cause bad performance, but I personally feel it's not the dish... Still, sending a technician out to check the aiming of the dish as well as all other equipment is part of the troubleshooting process.  Sometimes it fixes the issue, sometimes it doesn't.
GabeU
Distinguished Professor IV

I'm sort of in the same boat as you.  I have fantastic speeds during off peak hours, but often my speeds during peak hours can get quite low, as is evidenced below.  However, for me, it's not been much of a problem, as I don't stream.  When it comes to regular browsing, I don't notice any difference between the times when it's the speed below or when I'm hitting 30Mbps.  That's just me, though.  If you are trying to stream or watch a video, I can see how it can be a problem.  



To add, there's nothing wrong with my setup or equipment.  I'm just on a packed beam/gateway, and during peak hours a lot of people are on.  But, again, it doesn't really bother me, but that's just me.  

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

On Jupiter 1 satellite I can stream at that speed on low def Netflix. Sure, takes a few to load but really no buffering once it catches up.

Also having those low speeds at night lately. My beam isn't overloaded too bad that I'm aware of. Kinda wondering if they're messing with things getting ready for the new satellite. Maybe redirecting traffic to fewer servers and outroutes while they upgrade facilities? Would like to think that could be a reason, I can live with that short term.

GabeU
Distinguished Professor IV

That's actually a good possible explanation.  My speeds have always been slower in the evenings, but I've noticed that, at least over the last month or so, they've been a bit lower.  

I can still watch a youtube video on the lowest definition without much a problem right now, so I imagine that streaming on LD would probably be okay for me, too.  I've just never tried it.  

With that said, I wouldn't try downloading the latest Linux Mint distro during this time period unless I didn't mind it taking quite a while.  LOL.  
 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

Month or so ago my speed went to total doo doo day and night when they switched my outroute.

Again, would like to think maybe a new path for the new satellite they were testing out. Went back to normal once they put me back to previous outroute.

Has declined the last few weeks again which I can't help but think it has to do with traffic diversion while they upgrade. Kind of like new highway construction, things get worse before they get better.

Just an old man's ramblings and conjecture though.
dhorwath
Sophomore

The tech came and did a re-point, he said that my signal went for 122 to 125.  He didn't think that would make much of a difference.  He said that the new gen5 satellite should help take away some traffic.  But he said my slowest speed should be around 8meg a second during prime time, not 1 or less
dhorwath
Sophomore

still slow at night.   http://testmy.net/quickstats/davehorwath
so now what?
C0RR0SIVE
Associate Professor

Will be Monday before Amanda is able to respond or do any further troubleshooting for you.  Can you confirm the tests have been done on a computer that is directly attached to the modem (Hughes HT1XXX)?
dhorwath
Sophomore

I have the HT1100, and yes, ethernet to my laptop with no viruses
dhorwath
Sophomore

http://testmy.net/db/o7lXacV6W  even worse tonight