so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them. start a you tube channel snd show their ad and then your buffering
gw86054 wrote:so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them. start a you tube channel snd show their ad and then your buffering
And make sure to also show the part of the ad that says, "Speeds and uninterrupted use are not guaranteed."
Or the OP could simply go through the proper procedure to get help.
Don't pay, eh? Interesting advice. You evidently forget about a little thing called credit and the reports on such that follow you throughout your life. A collections ding on those reports does wonders for that credit.
Slow speed ! How about no speed ! For the past 3 months i have been unable to access the internet between the hours of 4pm and 10pm East Coast Time and yet they just raised the price of the service by $30 ?
It'd be nice if the mods locked this thread, as it's derailed into a complaints thread -- this is not the purpose of this community.
SFXPHIL wrote:Slow speed ! How about no speed ! For the past 3 months i have been unable to access the internet between the hours of 4pm and 10pm East Coast Time and yet they just raised the price of the service by $30 ?
gw86054 wrote:so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them. start a you tube channel snd show their ad and then your buffering
Once your system is installed, you're bound contractually and there is no grace period to cancel. Though satellite internet has limitations when compared to terrestrial internet, you can still maximise your potential. You should post your concerns under Tech Support, and be prepared to troubleshoot.
corofin27214 wrote:
New to Hughesnet. Swapped provider because of advertised 25mbps. So far a joke. I'm sorry already and when I called support my disappointment only escalated. Don't think I'll recommend. Is there a grace period or am I stuck? One would think 30 days would be appropriate to cancel without a penalty.
YOU WOULD THINK HUGHESNEY WOULD WHANT TO ITS CUSTOMERS HAPPY NUT THEY DONT CARE I HAVE A 50 GIG ACCOUNT AND I CAN GET OVER .O52 AND IT RUNS THE METER DOWN IN ONLY 2 WEEKS AND I CAMT GET OUT OF IT
You run out of data because you use your data, dude. No one is using it for you.
It's a bit pointless to complain about your speed when you already did so in June, then just disappeared.
There is no 30 day cancellation period. The 24 month commitment is in effect the minute your service goes live. If you were told during the sales call that you have a 30 day cancellation period and you wish to do so, you should start a new topic in the "My Account and Billing" section and request a sales call review so that they can determine whether this is the case. Without doing this you'll have no recourse and there will be an Early Termination Fee if you go to cancel your service.
If you would like to troubleshoot the speed issue, I suggest contacting Remy at the link he gave and provide him the information requested to move forward.
No, I didn't try to cancel. I wasn't told that I could cancel within 30 days. I'm not even there now. It (Hughes service) is at a summer home up north. I won't be using it until next summer. Maybe by then the service will have improved. I use it mainly for television. The internet part works fairly well for my needs as in email, shopping and banking. The TV though is really slow and I used up my 20 in 5 days. Guess I'm stuck. But, I only use it for about 4 months a year. I'll just chalk it up to having expensive internet.
Thank you for answering my questions. I am trying to decide whether I can expect to get improved download speeds, the type of support Hughesnet can provide and whether I can live with the slow speeds during the day. So your input is valuable.
I notice GabeU thought my question was not reliavant here where I already had an open dialog in the tech support area and critized me for not responding to a message there on Thursday. I was slow in response because of the confusion I had with the link did not sucessfully respond until Friday afternoon which by that time support staff was probably already off work. The link was private therefore GabeU would not know I had responded unless he talked directly to Remy or just assumed I hadn't.
