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Speed

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Freshman

Speed

New to Hughesnet. Swapped provider because of advertised 25mbps. So far a joke. I'm sorry already and when I called support my disappointment only escalated. Don't think I'll recommend. Is there a grace period or am I stuck? One would think 30 days would be appropriate to cancel without a penalty.
11 REPLIES 11
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Distinguished Professor II

Re: Speed

Once your system is installed, you're bound contractually and there is no grace period to cancel.  Though satellite internet has limitations when compared to terrestrial internet, you can still maximise your potential.  You should post your concerns under Tech Support, and be prepared to troubleshoot.

 


@corofin27214 wrote:
New to Hughesnet. Swapped provider because of advertised 25mbps. So far a joke. I'm sorry already and when I called support my disappointment only escalated. Don't think I'll recommend. Is there a grace period or am I stuck? One would think 30 days would be appropriate to cancel without a penalty.

 

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New Poster

Re: Speed

YOU WOULD THINK HUGHESNEY WOULD WHANT TO ITS CUSTOMERS HAPPY NUT THEY DONT CARE I HAVE A 50 GIG ACCOUNT AND I CAN GET OVER .O52 AND IT RUNS THE METER DOWN IN ONLY 2 WEEKS AND I CAMT GET OUT OF IT 

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Distinguished Professor II

Re: Speed

You run out of data because you use your data, dude. No one is using it for you.  

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Distinguished Professor IV

Re: Speed

@RSimms 

 

It's a bit pointless to complain about your speed when you already did so in June, then just disappeared.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Speed

so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them.  start a you tube channel snd show their ad and then your buffering

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Freshman

Re: Speed

Slow speed ! How about no speed ! For the past 3 months i have been unable to access the internet between the hours of 4pm and 10pm East Coast Time and yet they just raised the price of the service by $30 ?

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Distinguished Professor II

Re: Speed

  • Satellite internet broadband is limited and must be shared by all subscribers. 
  • The more subscribers using the system, the less broadband and the lower the speed. 
  • This is especially during prime time. 
  • "No speed" is an exaggeration.
  • To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
  • Show where they raised the price of the service. Are you sure the $30 wasn't a discount that lapsed?
  • This is a tech support community. You'd  benefit yourself if you used it for tech support. 

 

It'd be nice if the mods locked this thread, as it's derailed into a complaints thread -- this is not the purpose of this community. 

@Liz 

 

SFXPHIL wrote:

Slow speed ! How about no speed ! For the past 3 months i have been unable to access the internet between the hours of 4pm and 10pm East Coast Time and yet they just raised the price of the service by $30 ?


 

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Distinguished Professor II

Re: Speed

  • God bless your heart, your post is complete nonsense. 
  • Judge Judy, really? 
  • If you have grievances you would like to air out, have someone read the subscriber agreement to you so you can learn how to do so via binding arbitration, as walking into court would get you pretty much laughed at.  
  • Given that speeds and performance are not guaranteed, recording speeds of under 25 Mbps is pointless. 
  • Have someone explain their ads to you, especially the legal disclaimers.  

 

gw86054 wrote:

so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them.  start a you tube channel snd show their ad and then your buffering


 

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Distinguished Professor IV

Re: Speed


@gw86054 wrote:

so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them.  start a you tube channel snd show their ad and then your buffering


And make sure to also show the part of the ad that says, "Speeds and uninterrupted use are not guaranteed."

 

Or the OP could simply go through the proper procedure to get help. 

 

Don't pay, eh?  Interesting advice.  You evidently forget about a little thing called credit and the reports on such that follow you throughout your life.  A collections ding on those reports does wonders for that credit.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro