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Frequent drops

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Sophomore

Frequent drops

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been quite frustrating. I attached some screenshots to show what's been happening. The modem's lights twinkle quite a bit while the network is up, although sometimes it seems we loose connection even while the lights suggest otherwise (maybe it's just a breif loss?). At other times the sattelite link lights are completely down.

Here's a few of the thoughts I had:

Could there be a bunch of storms in the gateway's area? It has been clear here.

We have had some strong winds lately, and that may have misaligned the dish.

We do have tall trees in the area, but I think they are clear of the path of the dish.

I have not yet rebooted the router, but shall do after posting this. I will also make sure the dish is connected to it well.

 

Thanks for your help.

 

 Screenshot_2018-06-11 HughesNet System Control Center(1).pngScreenshot_2018-06-11 HughesNet System Control Center.pngScreenshot_2018-06-11 HughesNet System Control Center(2).png

 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Frequent drops

Hello

Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

 

These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

 

If you experience the issue again, please let me know and I can look into it.

 

Thanks,

Amanda

23 REPLIES
Distinguished Professor I

Re: Frequent drops

@infinitytec

 

Storms at the gateway are possible, especially if your gateway is Billings, MT.  Lots of storms there today.  

 

What does it say for your Satellite Name and Beam ID in the Satellite box on the following page?  http://192.168.0.1/#!/home/information

 

Edit:  I can tell you where your gateway is with that info.  

 

Edit 2:  Because he'd probably clobber me over the head if I didn't mention it, Corrosive has the Gateway info on his site, too.  Here's the link to the page that has it.  You have to look at a different spot in the System Control Center, but he gives a table of the gateways that will correspond with the info you see on the status page.  

 

His page...  https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Frequent drops

@GabeU

EchoStar-19-NAD

Beam 62

 

Instructor

Re: Frequent drops

I belive 62 is Omaha, Nebraska.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Frequent drops

That's what I came up with.

Distinguished Professor I

Re: Frequent drops


@infinitytec wrote:

@GabeU

EchoStar-19-NAD

Beam 62 


That's Omaha, NE, and right now it's even worse than Billings, MT.  I have no doubt that a major storm that has gone through has affected your service.  

Capture.JPG

 

And Bilings, MT has nothing to do with you.  I only mention it as that's the first place I saw on the map where they were having a storm and where I knew a gateway was.   I didn't notice Omaha when I first looked.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Frequent drops

That would make sense... but it seems to have been happening a lot... either there are a lot of storms there or there may be a problem...

 

Edit: I'll make sure I monitor Omaha's weather, so I'm not taken by surprise.

Instructor

Re: Frequent drops

Probably the Air Force working on some secret weather control application... #kidding


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Frequent drops

@MarkJFine

Actually, a major player in why we switched to HN was our previous ISP was practically down for two weeks. One of the potential culprits was a military radar.

Distinguished Professor I

Re: Frequent drops

@infinitytec

 

If it's happening when there is no weather that should be affecting your gateway or your own location it's definitely a problem.  If/when it happens again, I would check to see if there is bad weather, and if not, I would definitely say something.  The reps can run remote diagnostics on your HughesNet equipment to see if anything is amiss.  They may already do so when they see this thread.  If you don't already, it would probably be a good idea to leave your modem plugged in so that the reps can run said diagnostics.  

 

The reps are on M-F from approximately 8AM to 5PM EST.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit