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New Gen 5 owner in Northern California (slow as molasses)

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Sophomore

Re: New Gen 5 owner in Northern California (slow as molasses)

slow, slow, slow today,even as of midnight saturday.  maybe tomorrow?

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

After reading this thread, I thought to plug in a copy of my post on another thread.  I am in the SF Bay Area  and think my experience is similar this thread.  So I too will be waiting to see if things improve back to where they were when I got Gen 5 back in May.  My troubles started during the week of 10/2/2017 for no known reason - at least on  my end.  Using Google's web site I got ping rates about 630 so that was good.  Supposedly good signal strength, etc.  So what gives?

After upgrading to Gen 5, I got really great up and download speeds for months.  Then last week  I noted that the downloads were taking a long time so I ran a series of speed tests on Hughes.net.  Instead of the 40 - 45 MPS I had been getting, I now got 0.7 MPS or there abouts for download speed.  I called Tech Support and after the Hughes person couldn't find a problem I was "escalated" to an independent outfit that Hughes has hired to do more technical stuff - Home Tech Support.  The rep remotely checked out my system (computer, modem/router, satelite connection, etc. and was unable to find anything wrong.  He had me run speed tests on the testmy.net site and got much better results - almost up to the speeds I had originally received on the Hughes site.  He told me to only use the testmy.net site and suggested I talk to a Hughes manager, rather than the person who initially comes on when you call.  I did and that manager also told me to use the testmy site rather than the Hughes one too.  And he too ran numerous tests and could find NOTHING wrong. 

    I had several neighbors who have Gen 5 do the comparison of the Hughes and testmy download speed tests and they too got the same results.  CONCLUSION - there is something real wrong with the Hughes speed test.  They need to fix their in house issues! 

Re: New Gen 5 owner in Northern California (slow as molasses)


@timandjodi wrote:

slow, slow, slow today,even as of midnight saturday.  maybe tomorrow?


Unfortunately same here.

 

Last nght did not seem as slow at first.. had to unplug the modem yesterday and not sure if that made a difference, but I was getting slow speeds but usable 

 

Today even after a reboot from modem and an unplug reset too... speeds have been bad today.  Couple OK speeds and now... all 1Mbps to 3Mbps range as shown here.

 

http://testmy.net/stats/?&t=u&d=10082017&x=2&l=25&q=macsociety

 

TJ

Senior

Re: New Gen 5 owner in Northern California (slow as molasses)

 Zip 95249 here Mt Ranch, Ca

Just ran a speed test-

 down arrow Download :: 34.2 Mbps 4.3 MB/s

 

I had a speed problem last evening, speeds at or below 1Mb.

I rebooted, then got 7 Mbs with 3 tests.

It works for me, why not ya'll ?

At 7Mbs I'm happy..

We FAP out usually mid term of the allowance due to the auto play vids in so many sites-news etc.

Even with 2.9 Mbs FAP, we watch utube with no buffering, sites load the same as with 30+ Mbs.

I have no complaints...lucky me eh Smiley Happy

I do have to reboot nites tho Smiley Sad

Re: New Gen 5 owner in Northern California (slow as molasses)

I have been resetting and rebooting. As you will see, I did that this AM and my speeds are bad. 1 to 3mpbs. Even your 7mbps is very low. So something even with your service is off if you reset and only get 7. I find these are just numbers though. For me 2 to 3 should be usable for even watching netflix and YouTube. Both are so bad or don’t work at all. I have Netflix set to LOW quality and times out there. YouTube may play 144 videos but many pauses. So afraid even when I have 2 to 3mbps, which we should not unless under FAP, something is off as I can barely browse websites and get email. Maybe because speeds are all over the place and my connection is having hiccups. TJ
Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

Interesting- we are also Northern CA, also Sierra foothills, same problems. Testmy says 2.2 to 2.4 on the 25 MB test. Called tech twice, they did some resets, still 2.2. Can't even listen to music, let alone anything with video. This is really not what I am paying for.

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

You are not the only one I have the same issues since 9-16-17. Every day I have ran Hughes net speed test and get very slow speeds. It is annoying promised speeds of 25 go to get .39. I am in the Placerville area and had a local company install my service I have called a couple times did all the test and was referred to the engineer dept. Don't hold your breath thinking they will rush to fix your issues. First time I was told I would be contacted that day iron for sure the next. A couple days later I called back and had to go through all the test again to even an advance tech to be referred to the engineers dept again. Well that was last Monday and I checked again last Friday to be told I should be contacted by 10-10-17. They track the speed test through the hughesnet speedtest so I suggest using that test. Good luck
Sophomore

Re: New Gen 5 owner in Northern California (slow as molasses)

ike0224 - 

 

Also in Placerville, I'll likely be cancelling shortly unless something happens to bring it back to the way it was a few weeks ago.

 

Just wanted to mention Verizon has a home internet/wifi service that uses their LTE signal and is an alternative option for us.  Assuming that you get a decent Verizon signal where you are at.  

Re: New Gen 5 owner in Northern California (slow as molasses)


@timandjodi wrote:

ike0224 - 

 

Also in Placerville, I'll likely be cancelling shortly unless something happens to bring it back to the way it was a few weeks ago.

 

Just wanted to mention Verizon has a home internet/wifi service that uses their LTE signal and is an alternative option for us.  Assuming that you get a decent Verizon signal where you are at.  


Tonight is pretty bad.  Wife and I can't even browser the web at the same time.  Nice holiday weekend and we can't chill out and enjoy the internet.  ;-(

 

Last 25MB testmy.net failed to even complete and the one before that was 1.6Mbps.

 

Unfortunately if Hughes did make adjustments, they appear to not have made a difference.  I just reset by modem again and no differences.  ;-(

 

TJ

Moderator
Moderator

Re: New Gen 5 owner in Northern California (slow as molasses)

Good morning folks,

 

Thank you for your updates, we've relayed your feedback to the engineers. We're waiting on confirmation from the appropriate people on whether the network adjustments slated for Saturday were completed on beam 55.

 

Your patience and understanding are much appreciated.

 

 

 

Thanks,
Liz

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