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Transmit / Uplink Problem

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Sophomore

Transmit / Uplink Problem

My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for about an hour. But it has started to resume now. Web acceleration also drops out frequently, and I have to reset it. We have clear weather here, so it is not a rain/storm related issue. The modem is only a couple of years old. Any thoughts?
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1 ACCEPTED SOLUTION

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Moderator

Re: Transmit / Uplink Problem

David,

 

You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!

 

Thanks,

Remy

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Distinguished Professor II

Re: Transmit / Uplink Problem

Weather issues at the gateway can affect your signal too.  If there's a problem at the gateway, it's usually temporary. The mods here can probably check your system remotely and see what's going on. Give them some time to respond. 

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Sophomore

Re: Transmit / Uplink Problem

Thanks. I should have mentioned that there is no weather in Wyoming at the gateway, either.
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Distinguished Professor II

Re: Transmit / Uplink Problem

Best to let the mods check to see whether there's an issue at your location or something going on at the ground station. They usually respond within a day or two, but if you're in a hurry, you can always call the customer service number (24/7) or use the chat. 

 

David_78933 wrote:
Thanks. I should have mentioned that there is no weather in Wyoming at the gateway, either.

 

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Freshman

Re: Transmit / Uplink Problem

I've been having this same exact issue starting tonight.  I have an older Gen 4 system and I've been suspecting that age is catching up to it.  The weather here is fine, clear, sunny, and hot.  Best I can figure the gateway is in Montana, the weather is clear there as well.  I did some research and people with similar problems have had radio issues.  So I called and upgraded to Gen 5 hoping that it upgraded the transmitter as well.  Turns out that it doesn't.

 

I called a tech who had me reboot the system.  Of course, it cleared the error state (I had done this before), and seeing that the board was green he didn't see a need to do anything else.  So in frustration I just went with the upgrade.  It needed to be done anyway, but somehow, I seriously suspect the radio is succumbing to heat/moisture.

 

Of course, within a half hour it glitched again.

 

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Any help is appreciated.  It could be something temporary on Hughesnet's end.  I've noticed that recently I've had more glitching, I've just now started watching it more closely.

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Distinguished Professor II

Re: Transmit / Uplink Problem

Don, you will need to start your own topic under Tech Support. Go to the Tech Support page, click on the "start a topic" button and post your issue (you can copy and paste from here). The mods address tickets separately, and it's very likely your post here will go unanswered by them unless it's under its own ticket.  The mods are here M-F during business hours. 

 

don_Ell wrote:

I've been having this same exact issue starting tonight.  I have an older Gen 4 system and I've been suspecting that age is catching up to it.  The weather here is fine, clear, sunny, and hot.  Best I can figure the gateway is in Montana, the weather is clear there as well.  I did some research and people with similar problems have had radio issues.  So I called and upgraded to Gen 5 hoping that it upgraded the transmitter as well.  Turns out that it doesn't.

 

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Sophomore

Re: Transmit / Uplink Problem

My modem and radio were both replaced two years ago. I would hope those major components would last more than two years, but...? It's definitely hot here in Texas this week, but it gets this hot every summer.
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Distinguished Professor II

Re: Transmit / Uplink Problem

They're probably fine. The problem may be at your gateway or it may be issues with your beam. What beam are you on?

 

David_78933 wrote:
My modem and radio were both replaced two years ago. I would hope those major components would last more than two years, but...? It's definitely hot here in Texas this week, but it gets this hot every summer.

 

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Sophomore

Re: Transmit / Uplink Problem

Satellite Name EchoStar-17-NAD Gateway ID 9 Beam ID 52
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Associate Professor

Re: Transmit / Uplink Problem

MIS - Missoula, Montana


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.