About MrBuster

Hello - I,too, am on beam 68, and the service has been worse than normal for about w month and degrading daily. I have run testmy automatic tests, and no one is interested in looking at them. and also an "advanced service tech" was out and replaced everything except the dish itself (.5 years old). Usually the response from tech support is: see if the commands clear things up by tomorrow. Of course, that doesn't happen. I have also been told several times that there is a transponder problem that is being worked on with NO estimate of repair. I have been told that the transponder is a device on the ground, and in a remote location. When I asked where that location is, the answer was "Washington, DC." Now, I am pretty sure that there are few remote locations near to DC ! I have also been told that this is a beam 68 problem. I have been told that this is a "it's overcast in SDO" problem. I've been told that when I say there is bright blue sky and nary a cloud in sight that I am WRONG ! because the tech's weather map shows drizzle. So I'm getting lots of different "explanations". I am told that there will be progress reports but so far nothing other than "the engineers are aware of this problem and working on it" - this for all of 2023. I would think that by now IF the transponder is on the ground (most recent story) it would not be too difficult to replace it. But from my point of view, it seems as if what actually might be happening is that nothing is being done in anticipation of the new satellite. However, since the launch of the satellite has been repeatedly delayed, someone might have thought that maybe replacing the ground transponder would be appropriate. If it is a ground transponder problem. Not understanding how launching a new satellite will "fix" a device located on the ground. SMH.   My connection is erratic at best (literally), and will degrade at any time during the day and night. Degrade means speeds from disconnected (annoying when one sets up a download during the bonus zone and there it is only partial - and this happened on a testmy automatic test) to speeds so slow that pages don't load. Another characteristic  of the aberrant connections is that it will instantly go from 0 to 400 and plummet again.  I know this is not my computer (the one and only device I own, connected with ethernet cable) because when the tech was out a couple of days ago, it happened on his smartphone. I am also told that others in my area have the same problem - so how is it that Hughesnet doesn't contact us and tell us what the problem actually is and what is currently being done to remedy the situation and what is the long term remedy?     Curiously, he mentioned that the new satellite was not going to be launched until the FOURTH quarter of this year.....   While he was out, he checked to see if there was a better location for the dish, and found one - but it uses echostar 17 not 19. How do I find out if that would be a better connection? And, of course, would I have to pay to have the dish moved? (I have the service plan). And why don't any of the techs at the beginning of a call check to see if I am on beam 68?   That's my 2 cents..... ... View more

@jwbal58    Unless you have your Windows 10 computer's WiFi set up as a mobile hotspot and every device on your network connects to the net through that computer, the only thing your "Windows 10 network status metering system" is monitoring is the data usage of the computer itself.  A Windows 10 computer can't monitor the data being used by other devices that are connected to the HughesNet modem.  IOW, if you have a phone, tablet, satellite TV receiver or any other device(s) connected to the HughesNet modem, the data that device(s) uses isn't going to show on your Windows 10 computer. ... View more

I had noticed a few days ago that TestMy was showing an average test score for many towns in my beam that had dropped a lot in the last few weeks, and I thought maybe something was up, since it would take a lot of bad tests to cause the average to drop so much for the towns I was watching.   I pulled the list for several towns, and copied it out to a spreadsheet and filtered it down and I am seeing averages for each town much closer to the average numbers that I thought TestMy showed a few week ago.  Other areas seems to show averages similar to what they had before, so maybe it is better to not rely on the average they show, and just pull the list out to see if things are still good for the region in general using a spreadsheet. A bit of a pain as it is easy to watch a group of towns by saving a direct link to each page, and takes a couple minutes to copy to a spreadsheet to verify the numbers....   My test scores are still high, but at least the low averages in the towns with my results do not appear to be caused by many low scores showing up recently and it appears rather than being a newly cropped up issue with the beam or gateway, that something changed with the way TestMy calculated the average in these towns.   Maybe TestMy excludes scores from the Town/ISP specific average they think are too high, and something happened to exclude a bunch of the better scores for Hughes in my area? Maybe "recent" changed to include everything in history?       ... View more

Sure it could be something else, but it appears to be a 13.2m dish which is what was listed in the license application for the OMA gateway.  I was searching for this one because I thought such a big dish would be easy to find compared to the ones with smaller dish antenna.    Of course, it occurs to me that maybe all gateways now have this size dish, just they may not be able to be located at the normal site because of restrictions like being too close to airports.  The footnote in the application made it seem as if pilots might crash into them on takeoff or something based on comment about FAA notification which made me snicker a bit -- I am not sure why the wording of the footnote made me think that. *images from Wikipedia and HughesNet advertisement page.                               ... View more

@MrBuster    I don't recall seeing 1205 or higher, but I haven't been paying a lot of attention.  I'm presently on 1306. ... View more

I don't think they intend to imply that only the testmy.net results are valid, just that the method the Hughesnet corporate engineering group are using to diagnose problems has been calibrated to the testmy.net test with a very specific test setup.   This is just an attempt to eliminate as many variables as possible. As I understand it, the phone/chat folks are really just following a script and such tightly controlled tests would not be needed as they do not have access to the detailed performance data regarding the entire system that the corporate engineering group has. ... View more

I have to find something else because this just isn't working for us. Streaming or otherwise. ... View more

@maratsade wrote: Carp.  I hope the mods can figure out what's going on.   After waiting the weekend and it still being the same today, I started a topic in Tech Support so that the reps can have a look when they have time. ... View more

We are currently aware of this issue with the purchase page and our team is working on a resolution. We will check with them to see how far along it is.   -Jay ... View more

@MrBuster    Some of this "Big Chungus" stuff is hilarious.  Lots of memes.  I don't think it's a real game, though.   ... View more

You have no idea how many vulnerability checks and probes for comment forms go on strictly by scanning a list of server IP addresses. I spend at least two hours a day going through the logs of two different sites, adding baddies to an htaccess file that's already well over 280kB. Trust me when I say that having an invisible reCaptcha on all input forms helps a ton. ... View more

Here's a video posted today ... View more

I still don't know who these so-called "techies" are who are "unruly." ... View more

If only!  I think it was maratsade who got a result of 1200+Mbps, or something like that, many months back.     I've never seen a result that high, but a couple of times I've seen them in the 200s.  I think it may be the latency that can trip it up once in a while and cause a wild result like that.     But, one can only wish!!!  754Mbps?  I'd be doing some 4k streaming, that's for sure!  😛    Edit:  If I could continually download at that speed I'd burn through my entire month's worth of service plan data in less than four minutes. Add the bonus data and it's less than fourteen.  😛 😛 😛   ... View more

@MrBuster    If I remember correctly, it's been selecting a server for some time.  I remember when I was trying it out over the summer, just for some result comparisons, and it would sometimes choose that same server, which I thought was a little odd, considering it's nowhere near my gateway.  Still, I don't know how they're chosen.  I don't know how long it's been that way, though.             ... View more

nothing shocks me any anymore. ... View more

@MrBuster wrote: The HughesNet FAP speed (upto 3 Mbps daytime / 5 Mbps 2am-8am) is a lot nicer than what would happen when going over the Viasat/Exede limit on their classic plans, although they did not cut off, the speed was throttled severely. I think HughesNet has had this in the advertising for a while now.   Well, it was news to me.  Of course, I almost never watch TV except to watch a DVD,  and that's not very often.      I guess in a way I was right, we do all have soft and squishy data limits.  :>)> ... View more

@MrBuster wrote: On the topic of snow, has anyone tried out a satellite dish heater? Does it work better than sweeping the snow off with one of those fuzzy things?   Any snow birds with an opinion? 🙂 From what I've seen they can work, but are often too much of a hassle.     Someone (BirdDog?) brought something up during a recent discussion on this, and that was regarding the idea of having electricity going to something outdoors, unprotected, and metal.  I don't relish the idea, personally.     I do fine with a brush.  It can be a pain, but it is what it is. ... View more