About maratsade

I suggest calling the 800 number. They can remotely check the modem and walk you through any needed steps to restore connectivity.  ... View more

Christygood,   Thanks for reaching out! It seems this is your first post. Welcome to the Community! Were you able to get this issue resolved in the time since you've posted?   Thanks, Remy ... View more

For that type of transaction you will need to call 866-347-3292.  ... View more

Somehow my IP being tagged as spam seemed to be part of the problem, according to Remy. Apparently that was resolved, but the problem persists. As problems go, it's not a huge deal, just slightly annoying. ... View more

I'm on my way. I need snow for Christmas Day. 🤣 ... View more

>>Theyre saying that all of a sudden im running through 200g of data in less than 3 weeks time They don't use your data. Something on your side is using the data, and it could be many things. It could be ads on webpages, it could be big downloads/uploads, it could be streaming (likely the culprit), and many more things. It's up to you to figure out where the data is going, and it's up to you to budget your data so it lasts the whole month.   >>here comes that catcher,they start with their token crap That's no "catcher."  It's a way for people to put more data on their account when they've run out of data (that they have themselves used). Same as being able to put money into a bank account when the money runs out. Not a trap, not a catch, not mandatory. Simply there for people who for whatever reason run out of data. The data isn't infinite for satellite internet. It's finite and we all have to share it, hence the fair access policy.   >>next you know they really screw with your internet No, they don't.    >>if they want their junk back they will have to come get it,because I'm not touching it They will charge you for it.    >>they'll probably say something is broken want to charge me,this is how dishonest they are, Now you're really in paranoid territory.     >>and i know alot of people and will continue to tell everyone about my nightmare with Hughesnet I'm sure they're trembling in fear. They have over a million subscribers and they get more every day.    >> I hope Starlink will run them into the.ground!,good riddence,oh and the ***has my complaint.People please beware of these crooked antics these people try to pull on everyone!   🤣🤣🤣🤣   Too hilarious.     Good luck to you, and Godspeed.          ... View more

Thank you for your help ... View more

It's not a scam, @Earlzwow.   It's a business that sells data packages, splitting the finite, limited data from the satellite into packages for over a million users. As a business, they operate under the law, and they operate under policies to make sure the finite data is divided fairly.  When you use up your allowance, you're not cut off; you're throttled, and when that happens, you have no access to data hogs like streaming.    Two weeks into the month you have used your data allowance. Your household is the one using the data.HN sells you a data package; they don't use the data for you.  Streaming consumes enormous amounts of data. The fair access policy is there to provide fair access to all subscribers, as satellite data is a limited amount, not infinite. It's different from terrestrial internet such as cable or fiber. It's up to users to budget their data so it lasts the whole month.    It seems it makes you feel better if you blame the other party, but you're the one using the data, not them. Perhaps your time would be better served contacting your representatives and asking them to bring fast internet into your area. Fast internet companies aren't interested in rural areas or other areas of low population density, so they stay away. Contact them and ask them why they can't be bothered with rural areas.  ... View more

The Hughesnet reps on this site can help with your issue; you don't have to keep using overheating equipment.    To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See https://legal.hughesnet.com/Home.cfm   Troubleshooting with the reps here may be to your benefit, especially if you're still on contract.    ... View more

What are "principle payments"?  If you're talking about your Hughesnet payments, you have a due date, so you should pay by the due date. If you're talking about some other kind of payment, this is not the right place to find an answer to that.  ... View more

@Minorjames92 wrote: I was promised 100 to 120 on lan and at least 60 wifi. If you're referring to HughesNet, there are no speed guarantees. If you were guaranteed this during the sales call, you should ask for a sales call review. If it's determined that this was promised, you may have recourse.    And for reference, there is no data cap with HughesNet. Throttling is not a data cap, and they have the Fair Access Policy in place because, unlike ground based service, the satellite's throughput is finite and can never be upgraded. Without the prioritization from customers that FAP elicits, people would be streaming on the service all the live long day, or at least trying to, which would result in the service slowing to a crawl for everyone. It has nothing to do with knowing cable isn't available. It has everything to do with throughput and service load.  ... View more

Done! ... View more

eco,   That's great to hear! Please let us know if the issues return.   Thanks, Remy ... View more

I'm curious too! I hope Remy comes back with an answer to that.  ... View more

No worries; that $0.0 is always a little confusing.  ... View more

The same issue I had in June is happening again.  Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 10/1/2024 it went to 100GB and 50GB and has not moved.  It is also the same when I log into my account using the browser.  I need to be able to track usage throughout the month.  Please fix the Usage monitor on my account.  Thank you. ... View more

Tdawg2021,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great. The technician will reach out to you to confirm your visit. At that point, you'll be able to reschedule if nobody will be on site. It seems you currently have an escalated case as well. I'd expect a call pertaining to it within the next couple of days. Please let us know how the technician visit goes.   Thanks, Remy ... View more

Sentiamo93.   It appears that this is your first post! Welcome to the Community! We'd love to help take a look into this data issue. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Whenever this happens to me, I re-set my modem/router. Just unplug it for at least 10 seconds, then plug it back in. To figure out which plug it is, determine which one turns off all the lights on your modem. This always works for me. ... View more

Yep, and some of those issues have no known solution other than for users to go with another email provider. Hopefully the issue people are experiencing today will be a fixable one and will be fixed soon.  ... View more

Yes, it does. The issue affects receiving your email via Outlook or from the site. The issue is with the email account itself, not how you access it. It's likely going to continue to get worse, so your best bet is to go with another email provider.   Editing to clarify that the issue is between Hughesnet and their email provider, and there are issues that have been going on for a while with no known solution and that randomly happen and randomly fix themselves.  If the issue going on now is one of those, then it will likely resolve itself, but continue to appear randomly. If it's something else, then it'll be fixed as soon as HN's email provider can fix it.  ... View more

If you haven't received the equipment yet, you may want to call the customer service line. ... View more

Instead of "raising the roof," try opening a ticket here by going to the tech support section and creating a post where you describe the problem and provide as much context and information as you can. The HN reps on this site are very helpful.  Keep your expectations reasonable and give them some grace. They're not here to jump at your command, but they are here to help you get the best out of the service. ... View more

@Lhuyghe ,   Sorry to hear you're in this situation.  Unfortunately the reps on this site don't work on weekends. They would likely be unable to do more for you than send a tech, which you already have coming. I hope you have access to a phone or a neighbour in case of emergency. ... View more

thanks skid - you solved my issue solution: connecting to: http://192.168.0.1/#!/home ... View more

@rick3829  I'm sure you're in no mood to keep working on this, given your below par experience so far, but give the reps on this site a chance. They're corporate reps, and from what I've seen here, they seem to have more authority and more reach than the email/phone reps. They're not here 24/7, so an answer may not be immediate, but they are very helpful.  I hope things improve for you.  ... View more

I had a tech come out and did a recheck of the install. Only issue he found was couple a mounting bolts were not "tight enough".   That seemed to have fixed it for now.  ... View more