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Hughesnet Community
About maratsade
Distinguished Professor IV
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8594
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4283
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168
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04-15-2017
04:07 PM
1 Kudo
@keechmike1 wrote: How much will they charge you for cancelling your contract?? I want to cancel mine also. Have had there lousy service since last November. Mike The standard ETF (Early Termination Fee) is $400 for the first three months, then $15 less each succeeding month. With that said, you should create a post of your own describing the issues or concerns you have with the service to see what can be done about them. To do so select the part of the Community that applies to your concern (most likely Tech Support), then click on the blue "Start a topic" button on the upper right. Terms of Service for someone who subscribed in November 2016.... http://legal.hughesnet.com/ServiceTermsAndConditions-between-09-01-14-and-03-10-17.cfm
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04-13-2017
02:21 PM
Hi Wally,
Thanks for posting and sharing your case number. Please check your PMs.
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04-13-2017
09:24 AM
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer. thanks Amanda!
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04-12-2017
05:49 PM
@C0RR0SIVE wrote: I finally fapped, saw a steady 2-3Mbps. Congrats! Good job. 🙂 Nice speeds, too!
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04-09-2017
10:06 PM
@normanchilds2 As has been stated, your response is in violation of the Community Guidlines. Not only that, it's COMPLETELY uncalled for.
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04-06-2017
04:19 PM
Hi monicakm,
I just noticed this other thread of yours and your latest reply. I've addressed your latest concerns in this thread, so to keep things more tidy and less confusing, let's stick to that thread for any updates on this situation. I'll go ahead and close this one off to new replies.
Thank you for your patience and understanding.
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04-05-2017
10:28 AM
You're welcome Gabe, thank you for letting me know so we could get this resolved quickly!
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04-05-2017
07:39 AM
I suppose I should update this... It stopped doing it. I have no idea why. We had some bad weather here the next day after I posted and lost all connectivity so I had to restart the modem. After that the issue stopped. No clue what the problem was or what caused it.
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04-04-2017
03:27 AM
2 Kudos
@shadow357 wrote: I know that the current speeds I am getting will start dropping as new customers come to Gen 5 but as long as I can get better than anything available out here I am happy. Although this is technically true, and will most likely drop somewhat as the beams fill up, as well, it will probably be quite some time before this happens. The ES19 has more than double the capacity of the ES17, and it will take a long time before the ES19 reaches anywhere near capacity.
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04-02-2017
12:14 PM
1 Kudo
How much will it cost to upgrade from Gen 4 to Gen 5 Just curious? bcnowlin
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03-30-2017
09:35 AM
1 Kudo
@GabeU wrote: Thank, Gwalk. I just did so. I really wish that when a post was deleted, a private message or a message on the "My Unmoderated Items" page was posted, giving a short explanation as to why the post was deleted. This would be very helpful.
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03-30-2017
09:23 AM
2 Kudos
Thank you for the thorough answers, @BirdDog, @Gwalk900, @GabeU, @C0RR0SIVE. And this is why you guys will always be champions, no matter what title the system gives you. I haven't run out of data and had to rely on tokens, I think, since I had Gen3, so I had totally forgotten how they worked, and on Gen4 I've never run out of data so as to go to SmartBrowsing -- I thought SmartBrowsing would kick in first and then tokens. After reading the replies, that of course doesn't make any sense (facepalm!). Now I understand the flow, and I'm relieved that tokens are used as needed but if there's a remainder, it stays on the account. I was concerned they would all disappear like the carryover data from Verizon (it only stays on the account for one cycle and then it's gone). I "used" all of my tokens in the sense that I moved them all to the tokens bucket. By deploy, I meant putting them to work, but of course that's automatic when the data runs out. Big duh in hidnsight!!
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03-29-2017
07:40 AM
1 Kudo
@Liz wrote: That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger. This was my first time interacting with the community in conection with a problem, and I'll definitely visit it regularly; looks to be a great place to learn. Gen5 is good so far. With TestMy.net we're seeing 20 Gbps download and 1.4 Gbps upload, a significant improvement versus Gen4. Thanks again, Liz.
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03-28-2017
09:25 AM
1 Kudo
Hi Cliff,
It's been a time of a lot of transitions over here, both in the community and with the arrival of Gen 5. We're trying to move as many people off EchoStar 17 to the new satellite to improve service for all. Until then, there's not much more our network engineers can do, they have already performed capacity expansions on multiple beams for those on Gen 4.
Eventually things will settle down and the kinks will be worked out. There's still a lot of work needed behind the scenes just for the community, plus we're also working on other projects to better serve HughesNet subscribers. We trust the long time posters and experts here to educate the community, and hope that newcomers will gain that trust as well. I have hope and confidence, and we'll help them as best we can.
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03-27-2017
07:21 PM
1 Kudo
"I do think, though, that they should at least have the description of the site (Customer to Customer Solutions) be a little more visible when one comes to the site. You can see that description as a title of the page by your address bar, but nowhere on the home page itself, unless I'm simply missing it. It's alluded to in the "Announcements", but it should be more plainly visible. " YES! The new dynamic is not very clear as yet. The info on the home page (https://community.hughesnet.com/) is: Welcome to the new and improved HughesNet community! The HughesNet Community is here for you to find answers and ask fellow HughesNet subscribers for help. This is a great opportunity to discuss and share your expertise to enhance your HughesNet experience and that of fellow subscribers. The info is there, but it's a tad vaguely expressed.
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03-27-2017
05:37 PM
You're very welcome, Michael. Thank you for the confirmation, glad to hear your system is back to normal. Don't hesitate to drop by the community again!
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03-26-2017
11:21 AM
@C0RR0SIVE wrote: Topics are more scarce these days as well, plus I have been too busy to be here as much as I once was. You are absolutely right. I imagine the other experts are also busy with life and stuff and have less time to spend here. There's a lot less trolling too, which makes the board much calmer and the posts more infrequent. It's amazing how much the community changed overnight.
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03-24-2017
09:08 AM
@Bob5 wrote: Hughesnet has been bragging for months that there were bigger data plans coming with Gen 5. So where are they? Data plans are no bigger then Gen 4. All the plans I see for my area are bigger than the Gen 4 plans.
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03-23-2017
07:37 PM
I suspect there are minimal differences between the 2000 and 2000w in that respect.
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03-23-2017
11:36 AM
@Gwalk900 wrote: I guess my question is ...are you getting emails through that address from other sources? Is is only Community response activity that is missing? so, try #4 response, each time I reply, my response does nto show up, wow! what great technology yes, all other emails are comming thru, all other forums, boards I belong to emails are coming thru, no issues. at this point, I really don't care, the emails are not cloggng my inbox, so I'm happy
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03-22-2017
09:57 AM
@Liz wrote: You're right, BirdDog. I knew I saw options to Friend or Ignore someone, but I couldn't remember where. Turns out that currently you can see those options when you read someone's PM: These buttons should also be on one's profile so that it's not necessary to send them a PM to see this screen, but I'm not seeing them. I'll check on this too. Sure enough, there it is. Thanks for helping me find Waldo, sure is kind of a hidden feature but at least I know it is there now. Some short messages I don't even click to open it as can read entire text without doing so.
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03-22-2017
03:32 AM
1 Kudo
@motobojo wrote: A related question. Is there way to send up a permanent forward on my hughesnet email account ? Yes. Once you're signed into your Hughes.net email, click on the Preferences tab. Once in Preferences, click on Mail. Then go down to "Receiving Messages" and fill in the forwarding address in the "Forward a copy to" box. Also choose whether you want to keep a local copy in your Hughes.net email. I did in the beginning to make sure that everything was forwarding correctly. Once I found out that it was forwarding them properly I checked it so it didn't keep the emails. Then click save. It's worked fine for me. Good luck.
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03-20-2017
05:39 PM
Thanks, Liz. For certain situations that will be very helpful to people. And it's good that you mods can see the edit history so edits that shouldn't be done once replied to can be reverted by you. We all know that kind of edit can cause problems. It's too bad that it can't be set up to have it where a post can't be edited once replied to, but I know different community sites have different options and different rules, so hopefully no one will take advantage of this new ability in the wrong way. But, again, that you guys can see all edits is very good insurance against that. I know the boards are still a work in progress, and with everyone giving their ideas it can end up being a great experience for all. Thanks again.
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03-15-2017
04:45 PM
Its only that despite over 8000 posts, I feel like such a "freshman".
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03-14-2017
05:49 PM
Started the Nook back up after it had dropped off the network. The page was still open but had to go to the second page to log in and it returned to Tha main page. On my Samsung now. Had to go though the same routine to log in. Will see if it logs me out quickly.
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03-14-2017
04:22 PM
@Liz wrote: Psst. You have an hour from posting to go back and edit. Ah. I didn't know there was an hour limit. I have yet to run into a situation where I needed to go back and edit that much later since being on the new site, but it's still good to know that.
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03-14-2017
11:58 AM
@Liz wrote: Hmm, we'll look into this too. Adding to our ever growing list. 🙂 Thanks for letting us know! LOL. Lithium reps will run out of the room very fast when they see the list. 🙂
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