About maratsade

Smi2k,   This seems to be your first post. Welcome to the Community! We're sorry to hear you've been experiencing some connection issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

The best they're going to be able to do is a sales call review. However, if it's been more than three or four months, that sales call may no longer be available. They don't provide recordings of the sales calls to subscribers.   If that sales call review shows that they did not, in fact, read the disclaimer, or all parts of it, you may have recourse. For reference, near the end of the sales call they read a disclaimer, which contains specifics about the service, including the 24 month commitment, and they then ask if the prospective subscriber agrees to what was read. If "yes", the sign up continues. If "no", the sign up is not completed.   Edit: For reference, you can read the Subscriber Agreement here (on the site maratsade linked to). It lays out the parameters of the service, including in "1.1 SPEED CLAIMS AND DISCLAIMERS."  ... View more

@Isabellahoover9  They're going to need more information and context from you. When did the issue start? Are there any state codes showing on the system control center screen? (You don't need the internet to access this, but you do need Wi Fi enabled). How many and which lights are off on your modem? Is there or has there been bad weather in your area?  Etc. ... View more

Here are 6 ways to try to fix this: https://www.hostinger.com/tutorials/err_name_not_resolved   You say you flushed the DNS -- make sure you follow the instructions to the letter. If you leave a device connected, it can poison the DNS again. To clear a possible DNS problem: 1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.) 2. Unplug the modem's power from the wall socket. 3. Wait a minute, then plug the modem back in. 4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.   ... View more

Thank you for the quick response, Remy! Much appreciated. 😊 ... View more

sbuckland81,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! We're sorry to hear that you've been experiencing some service issues. Were you able to call back in and have the issue resolved since your last message?   Thanks, Remy ... View more

Likely an issue on your side, probably an app, ad blocker, VPN, something like that.  What troubleshooting have you done? ... View more

If you're getting an error when trying to send a private message, just wait a few minutes and try again.  Beware of double clicking the "send" button, because even if you do it unintentionally, it will lock you from sending messages for a few minutes. ... View more

Oh, that's because they don't support Web Acceleration anymore. That used to be for non-secure sites (http), but now most of the Web is secure (https), and so they did away with Web Acceleration. ... View more

Hey Damian,.........i dont understand that lingo very well, alls i know is that it worked exelent at first....it works perfect on my phone ......would you pm me please  .......... the web site has not changed a thing as far as they say................... its the only highspeed internet availble in our area so we are strapped sorta speak.....it works fine for my wifes work......vpn hospital...................thanks man   rob   ... View more

Go to your system control center -- this is where you see modem information. It doesn't need the internet to function, but it does need the wifi to be working. If the wifi isn't working, you will need to connect your device directly to the modem.  ... View more

@bcs001 wrote: There is only one wired ISP covering the whole county and along the loop run/road I live on there are only a limited number of houses so not too much incentive for them. That's the boat I'm in. On the main road, cable stops about a quarter mile from where my road comes into it, and my road is a nearly half mile long dead end with only five houses on it, so there is no incentive whatsoever for them to extend cable that extra quarter mile, then down our road. We have no fiber in my area at all, though if I remember correctly the Verizon access panel at the end of my road is connected to the main office with a fiber backhaul.   Years ago I was working with a Verizon engineer and got enough signatures on a petition to get them to install the necessary equipment in that panel to provide DSL for the immediate area, but by the time I got the petition to them word had come down from on high that, going forward, they were no longer installing new DSL systems and were instead focusing on fiber. If I had done the petition the year prior, or maybe even a couple of months prior, the DSL probably would have happened. ... View more

According to the subscriber agreement:    All service plan speeds are “up to” and are not guaranteed.   Your speeds may have changed due to more congestion in the area, more accounts opened, etc.     ... View more

Brittneylynn,   Thank you for posting, and welcome to the Community! We're sorry to hear you've been experiencing some service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

FAP seems to be pretty unpredictable.  Have you done anything to troubleshoot? Have you tried rebooting everything, or cleared the DNS? Have you tried clearing history, cache, and cookies for your browser(s)?  Is your operating system up to date? Have you tried disconnecting all the devices and then connecting with just the one you want to use? Have you been able to run a speed test on Testmy.net?  ... View more

@hawke2992 T   his section is for account/billing support. You may want to post your issue under the Tech Support section (https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport).  Just start a thread there and copy/paste from this one.    You will likely need to run a few speed tests at Testmy.net, which is the preferred speed testing site for this community.  Also, could you be in FAP? That will really kill your speeds. ... View more

I feel you😭🫡 ... View more

@mark_shaffer100,   Like @GabeU suggested, you should start your own thread.  The HN reps on this site work with each user individually, and the best way to do that is to have separate threads for each user who needs help.  To start your own thread, go to the Tech Support main page and click the blue button labeled +Start a topic.  Provide as much context as you can and then wait for a rep to get involved with your case, keeping in mind that they're not on 24/7 like the phone reps. ... View more

Even if you do ultimately perform the clean install of Windows, removing whatever that device is, I'd still install Glasswire afterwards, just in case. It will be able to tell you exactly how much data your PC is using, and just what is using it (program, app, device, process, etc.). It's a really handy tool, especially for being free. Unfortunately, it only monitors the data usage for the device on which it's installed rather than all devices on your home network, but it can still be a very useful and helpful tool.   If you do perform the clean install, don't forget to save any important data before doing so. It would also be a good idea to have at least the WiFi driver on hand in case it needs to be installed after the Windows install. This way you'll be able to connect to the net in order to get any other drivers the system may be missing. I would normally recommend saving all of the drivers on the system, but with it currently having an unknown and possibly nefarious one, I wouldn't do so. And if you don't know the Windows Product key, I'd try to glean that from the system as well, just in case. I can usually find it using the Command Prompt method outlined here (I collect mini PCs and do this with all of them). ... View more

@kbrown6906 ,   This is not a service review site; it is an account and tech support site for residential subscribers. There are many sites out there where you can review the service. Try social media.    If you need tech or account support,  call the business line at 800.347.3272, as the HughesNet reps on this site have very limited access to the business side.    If Customer Service says they see normal speed, the issue then is with your side of the equation, and it may be related to many things, including your network configuration, browser add-ons, and other things.     A simple overcast sky is unlikely to cause trouble, but very thick cloud cover can definitely scatter the signal. Hard rain, snow, ice, wind, and other conditions can also cause issues.  And this is not a "welcome to Hughesnet" issue, it's a "welcome to satellite internet" issue.  This is not terrestrial internet; satellite internet definitely has issues with atmospheric conditions, and this is just laws of physics.  The problem can be at your location, and sometimes at the location of the ground station, which is always in another state.  If your problem persists over several days, you should call the business account support number again.    I suggest you read the subscriber agreement, which is available freely online. It provides a lot of information, such as service limitations, and also a grievance process.  ... View more

Hi Remy, Thank you for the Welcome and follow-up. Everything seems to be working fine now. Corinne ... View more

Actually, don't do that (pay for it, I mean).  They send the box/boxes with labels that contain information to tie the return to your account. If they get a random box with stuff, it might not get processed and it will be much more complicated for you to get the return acknowledged.  ... View more

Do you mean ChatGPT?  It's working for me.  Try:   Using a different browser Using incognito mode Restarting the modem and your devices   Edit: also try clearing cache, history, and cookies.  Do you have an ad-blocker? Try disabling it.  ... View more

When will you learn the significant and numerous differences between the two services, as well as why Starlink doesn't negate the need for HughesNet?  ... View more