About C0RR0SIVE

@C0RR0SIVE wrote: Yeah, that's the NOR gateway if I am not mistaken, looking at the weather maps it looks like there was possibly some bad weather in that region today around that time.  After a short while if the modem can't get connection to the gateway it will give up on transmitting data and wait for the recieve data to come back before it starts transmitting again. It's also possible there was a gateway issue, or one really strange modem issue...  As far as software updates go, any time you reboot these modems in any way, they will go through a software update. NOR = North Platte, NE I believe you nailed it!  Thanks for the explanation and research on this issue...I really appreciate it. ... View more

Who did you sign up for service through? ... View more

Hi stutomkat,   Thanks for posting and welcome to the community! Since you just paid off your balance today, please allow up to 24 hrs for that error message to clear. If it persists beyond 24 hrs, please clear your browser cache and cookies to clear out that error.       ... View more

Wonderful, thanks for the update jrgarrett.   ... View more

yay~ ^.^  Thanks for the heads up 🙂 ... View more

@DebSalonen   Sorry you're having issues.  You should start a new post in the Tech Support section, which you can do by clicking the blue "Start a topic" button on the upper right while in the aforementioned section.     There are ways that you can determine what is chewing through your data, or at least stop it, without needing to by a new router.     As for what your ETF (Early Termination Fee) would be, for residential customers is $400 for the first 90 days, then $15 less per month thereafter.  Here's the link to subscriber agreement, which details the ETF structure.  http://legal.hughesnet.com/SubAgree-03-16-17.cfm   Again, though, if you start a new topic we can help you to figure out what's chewing through your data, or at least give information on how to stop it if determining exactly what it is isn't possible without the router recommended to you.       ... View more

As I stated in another topic in reply to your post, that is the corporate number, it's not meant to be used as a support number, and certainly doesn't take you directly to the CEO.  The moderators that work on this website on weekdays are corporate employees. ... View more

@El Dorado Netwo   I uninstalled my 6.6.1 meter and installed the 6.6.0 meter to see.  On checking, the VDS was there.     I wonder if it could be tied to the issue of you not being able to sign in with your credentials, like the system is having some type of hiccup.  Perhaps it's tied to the beam or gateway you and/or your customer are assigned to?       ... View more

Thank you both so much!  That answers my question. 🙂 ... View more

@mandafayeee   It appears that your issue is of a different type than the OP's.  Yours is of data depletion, while the OP's is concernging a possible refill shortage.     This, along with your reply concerning the usage of your own router on other thread, would benifit from your own, new topic.  You can create that new topic by clicking on the "Create a topic" button on the upper right of the Tech Support section.     Creating your own thread will enable you to receive individualized help for you issues without them getting mixed up in those already established by the two threads' original posters.        ... View more

That is correct. Have you tried to connect it ... View more

@Liz wrote: No, we just need someone with enough CSS and SASS skills to fix the font. 😕 My very limited CSS knowledge is no use here.     I know a few people that have a lot of SASS.  Does that count?  😛 ... View more

Good morning shjeng,   Great! You're very welcome. Feel free to post back in the community if you have additional concerns. We're here to help.   ... View more

I'm going to lock this thread since you've confirmed we resolved your speed concerns. Feel free to start a new topic if you have other concerns with which we can help.   ... View more

Thank you Thank you Thank you!!!!  HP all in one 2547 would not connect to wifi.  Simple fix I wish I found a week ago.   ... View more

Update to my 8/10 comment regarding hardware billing. Short version: I called on the off chance I'd get lucky, because my chat went so poorly, and got a rep named Jorge on the phone. Its almost too good to be true, but he looked over my account, and understood what had been happening. He fixed my billing by giving me a credit I had been promised months ago. This resolved the hardware charge issue for me. He also confirmed that starting next month, I would no longer be charged the leasing fee, because I opted to purchase the hardware up front. Someone write Jorge's name down in the HughesNet Hall of Fame next to Liz, because he's one of the "good" ones. it's not that he gave me what I wanted , it's that he looked at my account and understood what was happening. you can't possibly know how great that feels until you've talked with a half dozen of HughesNet other Representatives who spin you in circles and leave you feeling helpless. Now listen... because this is IMPORTANT: if you choose to buy the HughesNet hardware instead of leasing it, YOU VOID YOUR FREE INSTALLATION. That's right, you have to pay the $200 install fee if you purchase. I asked more than once if there was a catch to purchasing the equipment, and my salesman said "no." Now that we can all see the equipment was only $200 to begin with, it can be easily established, that one listen to my sales call will reveal I was definitely suckered. If you choose to buy your HughesNet equipment,... I don't know what to say. You could ask your salesman how much to buy, but if he likes to you like mine did, ($350? ha!) You're out of luck. But maybe now that you know, it will help. If my bill is square, like Jorge says, I hope to be done with this drama. And I might make a YouTube video to help HughesNet customers navigate how HughesNet works, but if this company tries to EF me one more time, I'm getting a lawyer, having them retrieve the original sales call, I'm sick of this crap. Seriously. I mean it. @Hughesnet. Pull your crap together. Your Gen5 hardware is GREAT. I love my HughesNet internet. But your sales and service are still dishonest and horrible. You have hardware to be proud of now, so fix your customer service and sales tactics to match. I could have been one of your biggest fans because I LOVE the Gen5 hardware, but I had to go through 3 months of stress and h311 to get things straight. Jezuzz, I hope I don't have to post here again. Please just Bill me what you said you would, give me my gen 5 internet so we can stop talking with each other. ... View more

Thanks, that does help. It also explains a few other things. Thanks. ... View more

@BirdDog wrote: Still issue with Testmy.net not recogonizing any HughesNet info. Wonder what changed and which side it on?    It seems that it may be something related to it's detection of IPv6, and possibly IPv4.  If I turn off IPv6 AND Web Acceleration, it detects that I'm on Hughesnet, but if I only trun off one or the other, or neither, it doesn't.  Those two things suggest that it's at least not detecting IPv6 properly, but Corrosive also referenced an earlier thing mentioned by CA3LE that suggests it's not detecting IPv4 properly, either.     Although this doesn't affect individual tests, it certainy is annoying when one can't compare to other Hughesnet users, which can be helpful in some instances.     testmy.net forum thread...  http://testmy.net/ipb/topic/33323-no-longer-detecting-my-provider/   Perhaps if the thread keeps going on testmy.net CA3LE will decide to investigate further.  As of right now, he seems to be convinced the problem is with the provider, which has been shown to not be the case.   ... View more

Good morning DusAndCour,    I'm glad you found the community, thank you for posting. We don't have a 30-day trial/grace period. Can you please forward us this welcome e-mail that references a 30-day trial? Please send your copy to communitysupport@hughes.com   It certainly is possible to stream Netflix and media in general. I pulled up your account and ran diagnostics and see that the HughesNet modem can communicate fine with the satellite and is getting well over 30Mbps in download speeds.   According to Netflix, 3Mbps is needed to stream in SD quality. We also offer the Video Data Saver to help you conserve data while you stream, you can read more about it here: http://support.hughesnet.com/support-articles/what-is-video-data-saver   If you feel you aren't getting at least the 25 Mbps your Gen 5 plan offers, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance: http://customer.kb.hughesnet.com/Pages/7001.aspx   Most important points: -do the tests while directly connected to the HughesNet modem -use the 25 MB test file -space each test at least 5 minutes apart -post your results URL in our Tech Support board it may look something like http://testmy.net/quickstats/[yourusername]   Your cooperation, patience, and understanding are much appreciated.   ... View more

Thanks, @Liz         ... View more

Thanks for the heads up, Gabe.   I'm just going to lock this thread since I do agree that people should thoroughly do their research before diving into a 2-year contract.   ... View more

@MarkJFine wrote: I would also delete the cache file: "Local Storage/file__0.localstorage" and let it regenerate too, if you can find it in the Windows hierarchy. If the settings file is corrupted, chances are it's also corrupted. I'm not finding it.... The meter is working fine now, though. ... View more