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Hughesnet Community
About maratsade
Distinguished Professor IV
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06-20-2024
09:12 PM
Even if you do ultimately perform the clean install of Windows, removing whatever that device is, I'd still install Glasswire afterwards, just in case. It will be able to tell you exactly how much data your PC is using, and just what is using it (program, app, device, process, etc.). It's a really handy tool, especially for being free. Unfortunately, it only monitors the data usage for the device on which it's installed rather than all devices on your home network, but it can still be a very useful and helpful tool. If you do perform the clean install, don't forget to save any important data before doing so. It would also be a good idea to have at least the WiFi driver on hand in case it needs to be installed after the Windows install. This way you'll be able to connect to the net in order to get any other drivers the system may be missing. I would normally recommend saving all of the drivers on the system, but with it currently having an unknown and possibly nefarious one, I wouldn't do so. And if you don't know the Windows Product key, I'd try to glean that from the system as well, just in case. I can usually find it using the Command Prompt method outlined here (I collect mini PCs and do this with all of them).
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06-20-2024
01:42 PM
1 Kudo
@kbrown6906 , This is not a service review site; it is an account and tech support site for residential subscribers. There are many sites out there where you can review the service. Try social media. If you need tech or account support, call the business line at 800.347.3272, as the HughesNet reps on this site have very limited access to the business side. If Customer Service says they see normal speed, the issue then is with your side of the equation, and it may be related to many things, including your network configuration, browser add-ons, and other things. A simple overcast sky is unlikely to cause trouble, but very thick cloud cover can definitely scatter the signal. Hard rain, snow, ice, wind, and other conditions can also cause issues. And this is not a "welcome to Hughesnet" issue, it's a "welcome to satellite internet" issue. This is not terrestrial internet; satellite internet definitely has issues with atmospheric conditions, and this is just laws of physics. The problem can be at your location, and sometimes at the location of the ground station, which is always in another state. If your problem persists over several days, you should call the business account support number again. I suggest you read the subscriber agreement, which is available freely online. It provides a lot of information, such as service limitations, and also a grievance process.
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06-10-2024
09:36 PM
Hi Remy, Thank you for the Welcome and follow-up. Everything seems to be working fine now. Corinne
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06-10-2024
09:29 AM
Actually, don't do that (pay for it, I mean). They send the box/boxes with labels that contain information to tie the return to your account. If they get a random box with stuff, it might not get processed and it will be much more complicated for you to get the return acknowledged.
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06-09-2024
12:59 PM
1 Kudo
Do you mean ChatGPT? It's working for me. Try: Using a different browser Using incognito mode Restarting the modem and your devices Edit: also try clearing cache, history, and cookies. Do you have an ad-blocker? Try disabling it.
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06-08-2024
12:23 PM
1 Kudo
When will you learn the significant and numerous differences between the two services, as well as why Starlink doesn't negate the need for HughesNet?
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06-07-2024
10:08 PM
1 Kudo
@maratsade wrote: No one likes paparazzi, dude. Give them their privacy! 🤣🤣🤣 Now that's funny!!! 🤣😁🤣
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06-04-2024
03:43 PM
" I have to wonder how to get rid of the 8-15 second delay between websites. " You'd have to change the laws of physics.
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06-04-2024
03:42 PM
Instead of receive/transmit, could you give the speeds using upload/dowload?
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06-04-2024
11:06 AM
liquidshade,
Thanks for posting, and welcome to the Community! We're sorry to hear you've been experiencing some billing/service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
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05-30-2024
06:56 PM
Six60street,
I've sent a private message regarding your ongoing issues! Please let me know if you've received it.
Thanks,
Remy
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05-29-2024
06:48 PM
So your issue is that all calls come in as anonymous? Have you done any troubleshooting?
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05-29-2024
06:12 PM
sharonsturdivan,
Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some issues with your service, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, so we can take a look into this for you.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
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05-28-2024
07:27 PM
dcreech1986,
Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some issues with your service, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, so we can take a deeper dive into this for you.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
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05-26-2024
05:13 PM
1 Kudo
Satellite internet has very high latency, and this affects some games. From their FAQ: Will I be able to play console-based gaming? Hughesnet is not recommended for console-based gaming activities because they quickly consume your Priority Data. Can I play online games with Hughesnet? Online games where you take turns, such as casino or chess, turned-based role-playing games and Facebook games work well with all plans. Will I be able to play real-time gaming with Hughesnet? Multiplayer games requiring rapid response are only supported with Hughesnet Fusion plans. However, console-based gaming is not recommended with any service plans because they quickly consume your Priority Data.
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05-20-2024
05:31 PM
Besides the speed tests (which you should run on Testmy.net, by the way), what else have you done? Have you tried clearing the DNS? You can also try clearing cache, cookies, history, for all your browsers. Have you turned off the modem, waited a few minutes, then turned it back on? Sometimes that helps. Keep in mind also that the latency for satellite is high, so sites will feel more sluggish, though in your case it seems things are too sluggish.
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05-20-2024
05:24 PM
You may have a corrupted DNS. Try this, if you haven't already: 1. Turn off ALL of the devices using the modem (all phones, iPads, computers, etc.) 2. Unplug the modem's power from the wall socket. 3. Wait a minute, then plug the modem back in. 4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.
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05-20-2024
01:07 PM
JayNor,
Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some service interruption, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper dive into this for you!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
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05-15-2024
09:01 PM
10zackt,
Thanks for reaching out! I see this is your first post here. Welcome to the Community! I was able to locate your Hughesnet account through your profile, which is great. I'm able to confirm we've received your payment since this post. Has this payment posted to your bank?
Thanks,
Remy
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05-13-2024
05:11 PM
1 Kudo
eco, For reference, while signed in, if you click on Remy's name, then click "Send this user a private message", a box will pop up. Wait a few seconds before doing anything in the box, as it can take a couple of seconds for his name to be populated, then give it a title, then the PM. The PM system is kind of odd in that, if the name population is delayed and you immediately start typing a title when the box comes up, it can mess with the name when it finally is populated, so it's best to wait until you see the name appear if it isn't already there.
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05-12-2024
01:04 PM
1 Kudo
@Gogreen1990 , Have they worked for you before? I ask because according to the link below, Blink doesn't support satellite internet due to the high latency. https://support.blinkforhome.com/en_US/wi-fi-or-network-issues/understanding-wifi-network-requirements
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05-11-2024
04:42 PM
1 Kudo
By creating an account, you authorise the company to deduct the monthly payment from your account. If you don’t want them to do that anymore, cancel the account. If you would like the HughesNet reps on this site to check your account and to see if they can pull up the sales call to verify what was said, please say so. Go back to the main account page and click on the blue “Start a topic” button, and describe your situation clearly and politely. A rep will get back to you and do the best they can to help you. This site is to get help from the reps and other users; this is not a site to review the service. If you would like to review the service, or would like to post complaints without asking for a solution, you are on the wrong site. There are many sites where you can complain about the service and/or review it. Go to one of those sites if that is your purpose.
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05-10-2024
01:21 PM
Jlturpin,
Thanks for reaching out! I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I wasn't to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, and we can take a deeper dive into this for you!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
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05-10-2024
10:53 AM
It is official as I just got an email from HughesNet confirming that our service is "voluntarily" suspended. Thanks again for your help.
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05-05-2024
02:42 PM
Glad it's fixed!
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05-02-2024
02:50 PM
1 Kudo
To second maratsade's suggestion, you should never post your personal info on a public site.
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04-29-2024
12:22 PM
It's possible that your computer has been infected through a phishing attempt, giving the 'bad guys' access to it. Were it me, I'd perform a clean install of Windows, then install all add on programs fresh, not from your backups.
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04-29-2024
12:18 PM
There's nothing shady about it. Not all service plans are available in all areas. It's based on individual beam/gateway system load. Most people don't spend hundreds on data tokens, and the fact that you were doing so is likely why a higher department made an exception and offered a plan normally not available in your service area. It's not HughesNet's fault that you use so much data.
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04-23-2024
09:12 PM
@Kjb Thank you for posting and sorry to hear you are in this unusual situation. This is happening because accounts are not officially transferable without consent from the original account owners in any circumstance. All powers of the original account owner which include cancelation, only apply to the original account owner unless change of ownership is filed. Change of ownership also requires consent from the original account owner. This is all due to account security in a attempt to avoid fraud and other evasive service/contract actions. If I have this right, the original account and home owner from 5 years ago started service, moved out, and then the second home owners began to pay for the service, but were never officially made the Hughesnet account owners through change of ownership? If this is the case and you cannot get in contact with them by any means, then you could dispose of the equipment altogether following the local waste management guidelines or store it until you can possibly find and get in contact with the original homeowners. If they would like Hughesnet for themselves instead, they would need to call our sales department and start new service. This would require a brand new install as our equipment has been upgraded within the last 5 years. In terms of the second owners who may still be paying for the service, I recommend they stop immediately as any credit based disciplinary actions for non payment such as collections, would fall on the original account owners since they failed to transfer over the account correctly. They should be able to call in and remove the card or switch it to invoice billing avoiding any auto debits. -Damian
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04-22-2024
01:56 PM
roadrunr,
Thanks for reaching out! It seems this is your first posts here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper dive into this for you!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
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