cancel
Showing results for 
Search instead for 
Did you mean: 

Why is my bill going up every month?

New Poster

Why is my bill going up every month?

Have been a hughes net customer since October 2016.  I have had lots of issues and lots of frustration getting them resolved.  some issues I just gave up on till now.  in the last 3 months my bill has gone from 129 to 142 to 153.  I know i'm not using hardly any of my data.  so why is the bill going up.  I have tried many times to update my settings like address and phone but the system says i'm not authorized to change them.  I have tried many times to view my current or past bills and get an error message every time.  the error message says to call customer support  if the problem persists.  I did that and was on hold for 31 min and got hung up on.  I just got into this community system and read of the horrers that are hughes net.  snd that is why i am starting this.  I wold like for someone to contact me either here or on the phone to get these issues fixed.  based on what i have read in these boards I'm sure it will take months.   

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: Why is my bill going up every month?

Hi joep1016,

 

I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

25 REPLIES 25
Professor

Re: Why is my bill going up every month?

Not sure what exactly you have read, but the response on these boards is very quick, provided the issue has a quick solution.  Delays may be caused with the time it takes to investigate a problem and find or develop a solution; sometimes it takes a while. Being patient might be to your advantage, if only to preserve your health. Getting angry and impatient will not make things go faster.

 

Hopefully someone from Hughes will be able to address your issues in the morning.

Moderator
Moderator

Re: Why is my bill going up every month?

Good morning joep1016,

 

Welcome to the community and thank you for posting. I'm sorry to hear of your frustrations, we can certainly assist you. I've located your account so we can investigate further. I'll post back once we have news.

 

Your patience and understanding are much appreciated while we work to address your concerns.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: Why is my bill going up every month?

Hi joep1016,

 

Thank you for your patience. We found the items that caused these price increases:

 

  • The first increase from $129 to $142 was the addition of the Express Repair Premium fee $11.95 (and additional state and county equipment maintenance taxes)
  • The second increase from $142 to $153 was due to your HughesNet Voice service promotion ending. You had a $10 discount for your Voice service for the past three months which just ended.

HughesNet does not charge overage fees if you exceed your monthly data allowance. You'll only be charged more if you choose to purchase data tokens if you do exceed your allowance.

 

What error are you seeing when you try to view your bill online?

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Poster

Re: Why is my bill going up every month?

I didn't ask for express repair.  why am I paying for something i didn't ask for?

 

The error just says "Error please try again in a few min.  if the problem persists please call customer support".  thats what got me so frusterated the other day.  I called them and after being on hold for 31 min i got disconnected.  never talked to anyone.  I just tried again and got the same thing.  

New Poster

Re: Why is my bill going up every month?

 
 
Here is a cut and paste of what I get when I try to look at my bill.  
 
Invoice Detail 
"Please wait a minute and try again. If this error persists, please contact Customer Care at 1-866-347-3292."
 
 
New Poster

Re: Why is my bill going up every month?

just checked the my services tab and it is only showing phone service.  no internet and no express repair.  I was looking to see where I go to cancel the express repair.  nothing there.  

New Poster

Re: Why is my bill going up every month?

and when I go to shop/upgrade Optional services I get this:

ERROR: Oops, we were not able to authenticate you. Please call customer service and verify your account's Active status.

New Poster

Re: Why is my bill going up every month?

And here is what I get when I try to change the address from My home to my business.  Business address is where I have the service.  It also wont let me put in my Evening Phone Number.  It says I am not authorized to change the account info.

 

The Address could not be validated. [The street number in the input address was not valid.]. Please verify the Address and re-submit your request. Code PIM 80 : 160000005(P)

Moderator
Moderator

Re: Why is my bill going up every month?

 

Hi joep1016,

 

Thank you, this info helps. Let me look into removing that Express Repair service and that error you're seeing. I'll post back once I have any updates to share.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->