About maratsade

Hi folks,   Good discussion, I also think it would be useful to specify that the hours listed are in your local time zone. I've sent over this suggestion to the appropriate departments. Thanks so much for your valuable feedback!   ... View more

Good morning deelowe,   Thank you so much for your patience while we looked into this for you. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.     ... View more

@sjmontgomery    No one is judging your anger or disappointment.  We're just asking that you follow the Community Guidelines and Terms of Service for this Support Community.  You can find them here.   ... View more

Hi Nancy, I've replied to your PM. ... View more

Good morning Lucy3900,   Thank you for your patience while your case was investigated.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Hello @lissabwayne,   Thank you for posting and welcome to the community. I am sorry to hear you may have been misled during the sales call. If you simply wish to reduce your current monthly bill, you can call 866-347-3292 and have your plan lowered to the 10GB Service Plan. If you are looking for further compensation, I will need to review the sales call for confirmation. Please let me know what you would like to do going forward.    -Damian      ... View more

Hi Hiliary,   Thanks so much for your patience while your sales call was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the results.   Your cooperation, patience, and understanding are much appreciated.   ... View more

@mokshaangel wrote: So who at Hughesnet can help me get this resolved????  So, you created an account at the HughesNet Support Community, took the time to compose and post your complaints on two other peoples' threads, then proceeded to ask this question at the end of one of those complaints?    How about starting your own new topic and asking for help? ... View more

I had the same issue and fought it for a while until I finally decided just to downgrade my account and pay as little as I could to get by for the two years and I purchased other service that actually works. The Hughesnet only worked at all hard wired into my desktop, no wifi ever, so that is what I used it for and connected my Nest Thermostat and used my other service for everything else. I have the business grade and it is still terrible. I don't bother with support usually because it is too much time on the phone for very little improvement. Most recently I was charged $800 without informed consent for equipment upgrades just so stuff would work at all. I am still hoping someone at Hughesnet will resolve this issue for me.  ... View more

@Drain013,   It appears you recently had a technician come out to repair the service now that the weather is better, and things are back up and running. Since we have not received a response from you, this thread will be closed. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   -Damian  ... View more

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. ... View more

Good morning Sunlightbywheel,   Thank you for letting me know, I'm glad to hear that! Feel free to drop by the community again if you have any other concerns.     ... View more

Good morning KathrynRoseS,   Thank you for your patience while your case was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Hi Jerry,   Welcome to the community! Thank you for taking the time to share your long experience with us, and thank you for being with us for nearly 20 years! I'm glad to see that the system has worked well for you all throughout. Enjoy your new ISP and take care, Jerry.   ... View more

Patty,  It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. -Felicia ... View more

Dantheman, you are posting in someone else's thread. Please start your own  thread by going to the Tech Support page again and clicking on Start a topic.    You can copy what you wrote here and paste it into that thread.    Remember too that Hughesnet doesn't guarantee speeds -- they vary considerably depending on things such as network traffic, weather, network management, etc.  Section 1.1 of the subscriber agreement states that "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy. "  (see http://legal.hughes.com/SubAgree-03-16-17.cfm)   To have speed issues checked and addressed on this community, a certain protocol is required. Please read about it here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   Dantheman1456 wrote: I am gettion only 0.4 to 0.6 Mbps.  Because I've used my data allowance I should be getting 1 to 3 Mbps.  Can anyone tell me what is going on.  I've been with Hughsnet just over a month and have to say it is the most dismal IT experience I have ever had.   ... View more

Awesome, have a great weekend pferron!   ... View more

You're welcome, Karissa! Feel free to drop by again if you need.   ... View more

You're welcome ml_tl_wallace19! Reach out again if you have any other concerns, we're here to help.     ... View more

@kf4ipc,   This thread was initially closed since there was no response to the private message I had sent you. I have now merged your current post and re-opened your last thread to keep things consolidated. I am glad to hear your service appears to be faster now. Nothing has changed on our side either, as your modems speeds have remained in the same range, acording to our diagnostics, since May.  Please let me know if you ever experience a slow down again and I will continue the troubleshooting process.        -Damian   ... View more

@GabeU,   I'm glad you were able to make it to the data reset and that your token data and Service Plan Data were not being used simultaneously. I do apologize for the confusion. I will be passing along a message to see if this is something we can make reflect more accurately.    -Damian  ... View more

This is not a venting/whining/ranting community, it's a tech support community. If you need venting, please choose any of the gazillion places where the herd meets for their bleating sessions. This community is not it.    serp1059 wrote: I think he was just venting, I thought that I was on a month to month plan also.  I am not too thrilled with Hugh Net either, actually I don't like it at all!  I am venting and not asking for support.   ... View more