About maratsade

@BirdDog wrote: Still issue with Testmy.net not recogonizing any HughesNet info. Wonder what changed and which side it on?    It seems that it may be something related to it's detection of IPv6, and possibly IPv4.  If I turn off IPv6 AND Web Acceleration, it detects that I'm on Hughesnet, but if I only trun off one or the other, or neither, it doesn't.  Those two things suggest that it's at least not detecting IPv6 properly, but Corrosive also referenced an earlier thing mentioned by CA3LE that suggests it's not detecting IPv4 properly, either.     Although this doesn't affect individual tests, it certainy is annoying when one can't compare to other Hughesnet users, which can be helpful in some instances.     testmy.net forum thread...  http://testmy.net/ipb/topic/33323-no-longer-detecting-my-provider/   Perhaps if the thread keeps going on testmy.net CA3LE will decide to investigate further.  As of right now, he seems to be convinced the problem is with the provider, which has been shown to not be the case.   ... View more

Good morning DusAndCour,    I'm glad you found the community, thank you for posting. We don't have a 30-day trial/grace period. Can you please forward us this welcome e-mail that references a 30-day trial? Please send your copy to communitysupport@hughes.com   It certainly is possible to stream Netflix and media in general. I pulled up your account and ran diagnostics and see that the HughesNet modem can communicate fine with the satellite and is getting well over 30Mbps in download speeds.   According to Netflix, 3Mbps is needed to stream in SD quality. We also offer the Video Data Saver to help you conserve data while you stream, you can read more about it here: http://support.hughesnet.com/support-articles/what-is-video-data-saver   If you feel you aren't getting at least the 25 Mbps your Gen 5 plan offers, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance: http://customer.kb.hughesnet.com/Pages/7001.aspx   Most important points: -do the tests while directly connected to the HughesNet modem -use the 25 MB test file -space each test at least 5 minutes apart -post your results URL in our Tech Support board it may look something like http://testmy.net/quickstats/[yourusername]   Your cooperation, patience, and understanding are much appreciated.   ... View more

Thanks, @Liz         ... View more

@SunBelt57   Just for future reference, when testing your download speed at testmy.net you should use the 25MB test size.  The 12MB test size is for users with Gen4, whereas Gen5 users should utilize the 25MB test size.   ... View more

@MarkJFine wrote: I would also delete the cache file: "Local Storage/file__0.localstorage" and let it regenerate too, if you can find it in the Windows hierarchy. If the settings file is corrupted, chances are it's also corrupted. I'm not finding it.... The meter is working fine now, though. ... View more

Im on the phone. new ticket nbr 105426890. more testing. sigh ... View more

Excellent idea, Mark.    ... View more

Hi Disappointment,   We'll be closing this thread for replies as it has been a week with no response. If you would like to discuss in detail what your concerns are, please feel free to create a new post so we can help you.   Thank you Amanda ... View more

@C0RR0SIVE wrote: Then why not open a complaint on the tech support?   I have before, and the diagnostics are all green across the board.  ETA: I've had the same issue since Gen 5 was installed, but the diagnostics show everything's functioning within normal parameters.  So it's a bit of a puzzler and it may be something I have to live with.  I keep hoping one day it'll fix itself. LOL ... View more

Do you have Comcast available to you? ... View more

Good morning farmerhugh,   Inclement weather at your location as well as at your gateway's location can impact service performance. Just in case, I ran remote diagnostics on your site to ensure the HughesNet equipment is working normally and everything looks good.   As for the billing notifications, I removed and re-added your main e-mail address. I got a confirmation message this time after completing this, I don't recall if I did the last time. If you still don't get the bill notification, we'll test with the marion account.   ... View more

At the request of @Amanda, I have created a new thread about the Gen5 issues I'm seeing:   https://community.hughesnet.com/t5/Tech-Support/Gen5-modem-webcam-compatibility-modem-dropouts/m-p/80091#M56830   ... View more

@maratsade wrote: Wow. I never noticed the little man icon. I always thought it was humorous that it was a little man.  I mean, who is it that makes the decisions on what a button should look like?  😛   I also would get a kick out of it when the CS phone rep would say, "Okay, now click on the little man..."   ... View more

Hi moodeeb,   I've processed the conversion for you, and you may have received an order confirmation in the mail to reflect this. I've also credited your account for the lease fees charged so far. It should take 24 hours for our billing system to reflect the conversion to a purchase account, I'll check on your account tomorrow to be sure. If you have any other concerns, feel free to reach out again so we can help.   ... View more

@joep1016   That definitely sounds like a sub par install to me.  There should have been a lot more concrete, that's for sure.  My original install was in 2004 and I think I would have to run into that pole with a Mack truck before it would move a millimeter.  🙂   Hopefully the new install on the building is nice and solid and should work the way it's intended.   ... View more

Haha, I assumed it was Roswell this whole time too.   ... View more

Hello all,   I have since resolved the original poster's billing concerns so I will be locking this thread. If you have concerns of your own, please start your own thread with as much detail (save for personal information) so we can best focus our efforts.   Your cooperation, patience, and understanding are much appreciated.     ... View more

Hi folks,   Thank you for your patience, while we finally got an explanation for the likely reason for the more frequent logouts:   Once a user has authenticated within the community it is largely controlled by the LiSESSIONID cookie. This cookie is considered a session cookie, so whenever someone closes their browser it is removed per the standard session cookie policies. When this cookie is removed due to the browser being closed you should find that you are logged out the next time you visit the community and will have to log in again.    This may also explain why this happens when users are closing their browser tabs depending on how their browser is configured, as browsers can be configured to delete cookies when a tab is closed.    Sessions will also automatically expire on their own within a community, which should be 2 hours for the HughesNet community (note: this is assuming the user didn't close their browser or clear their cookies). Session expiration will begin counting down based on the last action taken by a user. If the user takes some other action before 2 hours has passed their session should be "refreshed" and the count down will start again. This may explain the variance that some of the users are reporting from day to day as they may be active more one day than they are the other (e.g.: someone who is active over the course of a 12 hour period should stay logged in throughout that period, whereas someone who is active for 1 hour then inactive for 2 hours will have to log in again).    If you're experiencing log-out issues which aren't explained by the above, please post back describing your experience and include a time stamp and your time zone so that Lithium can check their logs.       ... View more

This is true I am in Mojave Desert california and we get reallly high hurricane winds over 100mph.  My hughesnet may slow down intermittently but there is really no effect at all since the high winds are isolated to my area.  Hughesnet only acted up when all of California was flooding from that huge rainstorm.  While a river ran through my driveway out to the street and sinkholes opened up several blocks away from here the hughesnet slowed down dramatically.   Since I never get dropped connection.  Mine is always on 24/7 with up to 5 people (1 computer 4 tablets) on at the same time and no problems except speed because of sharing. I have come to think that maybe Hughesnet satellite internet is specifically for us rural out in the deserts and mountains and wilderness's where no DSL or Cable TV is available but Hughesnet is.  I think the signal in a major city or town cant reach as easy the dish because of major interferance.  Where I am so isolated I have 0 interference from radio, cable tv or DSL.  We share a landline party type phone so nobody (10 People) all dropped landlines and have their cell phones only. so nobody has a landline out here anymore either.   Does anyone as rural as I am have the same meltdowns and speed problems as the rest of the people??  Are the people with the most problems in a major city or town??    You have to think in a city like Los Angeles your direct view of the sky is not so direct with all the activity in the skies above LA from LAX and every direction?? All the radio waves.  Your radio spectrum is totally full of activity all day every day as well.   There is alot to consider maybe hughesnet is truly meant for the ruralites instead of the suburbanites who should maybe stick to DSL service. something I know nothing about because I will never have it. ... View more

systemcontrollcenter.com > WiFi Settings > Advanced Setup > WIRELESS > Right side in the Wireless box, under 5Ghz check the DFS Enabled box > Save settings > Click Administration on Menu > Reboot   OR, change the channel selection from Auto to channels 36-48 or 149-165.  Some countries do not support WiFi channels 149-165 click Save Settings.   DFS Dynamic Frequency Selection is a mechanism that detects and tracks radar frequencies, changes 5g frequencies as to not cause interference with radar systems.    This is mainly for Europe, but depending the developers/manufacturers/inteded market etc, tyhere are "Holidays".   Seems to be broadcasting and has been stable for about a hour.  ... View more