About maratsade

Hi Katbro,   Great question! Maratsade has given you the correct answer - the cost of tokens purchased will be added to your next bill.    ~Amanda ... View more

@KatBro wrote: Yes, I am referring to the video/audio ads that start automatically on general web pages, and the autoplay videos that often start on news sites or TV station sites, sometimes even on government websites.      I wasn't referring to social media.  Ah.  Okay.  Hopefully someone will have an idea of how to do this with an iPad.   With PCs I gave up after Chrome did away with being able to control plugins.  The HTML5 and Flash apps only stop them from playing, not downloading, so that's worthless.       ... View more

Update to my 8/10 comment regarding hardware billing. Short version: I called on the off chance I'd get lucky, because my chat went so poorly, and got a rep named Jorge on the phone. Its almost too good to be true, but he looked over my account, and understood what had been happening. He fixed my billing by giving me a credit I had been promised months ago. This resolved the hardware charge issue for me. He also confirmed that starting next month, I would no longer be charged the leasing fee, because I opted to purchase the hardware up front. Someone write Jorge's name down in the HughesNet Hall of Fame next to Liz, because he's one of the "good" ones. it's not that he gave me what I wanted , it's that he looked at my account and understood what was happening. you can't possibly know how great that feels until you've talked with a half dozen of HughesNet other Representatives who spin you in circles and leave you feeling helpless. Now listen... because this is IMPORTANT: if you choose to buy the HughesNet hardware instead of leasing it, YOU VOID YOUR FREE INSTALLATION. That's right, you have to pay the $200 install fee if you purchase. I asked more than once if there was a catch to purchasing the equipment, and my salesman said "no." Now that we can all see the equipment was only $200 to begin with, it can be easily established, that one listen to my sales call will reveal I was definitely suckered. If you choose to buy your HughesNet equipment,... I don't know what to say. You could ask your salesman how much to buy, but if he likes to you like mine did, ($350? ha!) You're out of luck. But maybe now that you know, it will help. If my bill is square, like Jorge says, I hope to be done with this drama. And I might make a YouTube video to help HughesNet customers navigate how HughesNet works, but if this company tries to EF me one more time, I'm getting a lawyer, having them retrieve the original sales call, I'm sick of this crap. Seriously. I mean it. @Hughesnet. Pull your crap together. Your Gen5 hardware is GREAT. I love my HughesNet internet. But your sales and service are still dishonest and horrible. You have hardware to be proud of now, so fix your customer service and sales tactics to match. I could have been one of your biggest fans because I LOVE the Gen5 hardware, but I had to go through 3 months of stress and h311 to get things straight. Jezuzz, I hope I don't have to post here again. Please just Bill me what you said you would, give me my gen 5 internet so we can stop talking with each other. ... View more

@BirdDog wrote: Still issue with Testmy.net not recogonizing any HughesNet info. Wonder what changed and which side it on?    It seems that it may be something related to it's detection of IPv6, and possibly IPv4.  If I turn off IPv6 AND Web Acceleration, it detects that I'm on Hughesnet, but if I only trun off one or the other, or neither, it doesn't.  Those two things suggest that it's at least not detecting IPv6 properly, but Corrosive also referenced an earlier thing mentioned by CA3LE that suggests it's not detecting IPv4 properly, either.     Although this doesn't affect individual tests, it certainy is annoying when one can't compare to other Hughesnet users, which can be helpful in some instances.     testmy.net forum thread...  http://testmy.net/ipb/topic/33323-no-longer-detecting-my-provider/   Perhaps if the thread keeps going on testmy.net CA3LE will decide to investigate further.  As of right now, he seems to be convinced the problem is with the provider, which has been shown to not be the case.   ... View more

Good morning DusAndCour,    I'm glad you found the community, thank you for posting. We don't have a 30-day trial/grace period. Can you please forward us this welcome e-mail that references a 30-day trial? Please send your copy to communitysupport@hughes.com   It certainly is possible to stream Netflix and media in general. I pulled up your account and ran diagnostics and see that the HughesNet modem can communicate fine with the satellite and is getting well over 30Mbps in download speeds.   According to Netflix, 3Mbps is needed to stream in SD quality. We also offer the Video Data Saver to help you conserve data while you stream, you can read more about it here: http://support.hughesnet.com/support-articles/what-is-video-data-saver   If you feel you aren't getting at least the 25 Mbps your Gen 5 plan offers, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance: http://customer.kb.hughesnet.com/Pages/7001.aspx   Most important points: -do the tests while directly connected to the HughesNet modem -use the 25 MB test file -space each test at least 5 minutes apart -post your results URL in our Tech Support board it may look something like http://testmy.net/quickstats/[yourusername]   Your cooperation, patience, and understanding are much appreciated.   ... View more

Thanks, @Liz         ... View more

@SunBelt57   Just for future reference, when testing your download speed at testmy.net you should use the 25MB test size.  The 12MB test size is for users with Gen4, whereas Gen5 users should utilize the 25MB test size.   ... View more

@MarkJFine wrote: I would also delete the cache file: "Local Storage/file__0.localstorage" and let it regenerate too, if you can find it in the Windows hierarchy. If the settings file is corrupted, chances are it's also corrupted. I'm not finding it.... The meter is working fine now, though. ... View more

Im on the phone. new ticket nbr 105426890. more testing. sigh ... View more

Excellent idea, Mark.    ... View more

Hi Disappointment,   We'll be closing this thread for replies as it has been a week with no response. If you would like to discuss in detail what your concerns are, please feel free to create a new post so we can help you.   Thank you Amanda ... View more

@C0RR0SIVE wrote: Then why not open a complaint on the tech support?   I have before, and the diagnostics are all green across the board.  ETA: I've had the same issue since Gen 5 was installed, but the diagnostics show everything's functioning within normal parameters.  So it's a bit of a puzzler and it may be something I have to live with.  I keep hoping one day it'll fix itself. LOL ... View more

Do you have Comcast available to you? ... View more

Good morning farmerhugh,   Inclement weather at your location as well as at your gateway's location can impact service performance. Just in case, I ran remote diagnostics on your site to ensure the HughesNet equipment is working normally and everything looks good.   As for the billing notifications, I removed and re-added your main e-mail address. I got a confirmation message this time after completing this, I don't recall if I did the last time. If you still don't get the bill notification, we'll test with the marion account.   ... View more

At the request of @Amanda, I have created a new thread about the Gen5 issues I'm seeing:   https://community.hughesnet.com/t5/Tech-Support/Gen5-modem-webcam-compatibility-modem-dropouts/m-p/80091#M56830   ... View more

@maratsade wrote: Wow. I never noticed the little man icon. I always thought it was humorous that it was a little man.  I mean, who is it that makes the decisions on what a button should look like?  😛   I also would get a kick out of it when the CS phone rep would say, "Okay, now click on the little man..."   ... View more

Hi moodeeb,   I've processed the conversion for you, and you may have received an order confirmation in the mail to reflect this. I've also credited your account for the lease fees charged so far. It should take 24 hours for our billing system to reflect the conversion to a purchase account, I'll check on your account tomorrow to be sure. If you have any other concerns, feel free to reach out again so we can help.   ... View more

@joep1016   That definitely sounds like a sub par install to me.  There should have been a lot more concrete, that's for sure.  My original install was in 2004 and I think I would have to run into that pole with a Mack truck before it would move a millimeter.  🙂   Hopefully the new install on the building is nice and solid and should work the way it's intended.   ... View more

Haha, I assumed it was Roswell this whole time too.   ... View more