About C0RR0SIVE

Hi silverbackonean,   Thank you for your patience while I investigated your account. I have a resolution for you so please check your private messages in the top right corner of the community page as I've sent you a PM with the details.   ... View more

Redacted by user. ... View more

Hi Kelli,   I appreciate you waiting for my reply. After reviewing your account history and listening to your calls to us, I do understand why the previous agents informed you we would not be waiving the early termination fee.    Not including the call to switch to a paper bill on 11/15/17 and a call detailed below on 8/27, these are the calls we have from you since the service was activated: Where: 5/10 - Called for assistance with a Roku device not working, which was resolved. (10m 39s) 7/6 - Called regarding slow speeds. It was found that the data allowance for the month had been exceeded and the agent provided 2GB of complimentary data. (9m 6s) 7/12 - Called regarding slow speeds. The agent was only able to get through the beginning of triage (testing 3 websites of varying load and was only able to get 1 out of 5 speed tests done). On this call is where the agent saw a read out of bad weather for the zip code of your location. After a request for a manager, the call was put on hold and a few minutes later completely dropped out. (26m 25s) ---8/27 - We received a call to cancel the account from someone other the account holder. The caller was informed the account holder needed to call in to cancel.  11/14 - Called to cancel service. The agent did try to explain that they could not waive the fee because there was not sufficient troubleshooting done (it was not completed or close to being completed on 7/12). They also tried to explain that we would not have an issue with waiving the fee if we were given the chance to complete the troubleshooting and escalation process. (22m 5s) 11/14 - Called back and spoke with a different agent who tried to explain the same thing. (12m 59s)   I would be more than glad to continue the troubleshooting from 7/12 with you here in our community and escalate any issue found to our network engineering group here in our corporate office. If the issue cannot be resolved through our normal troubleshooting and escalation means, we will definitely waive your early termination fee.   Thank you, Amanda             ... View more

Cool. Go, SSO Team!   @Liz wrote: FYI,   This is in our SSO team's hands right now.     ... View more

Good morning folks,   We soft launched static IPs for business customers in September, I suppose marketing got the go ahead to put it on our websites. I don't have much more information since this is regarding business/SME accounts, but I do know that we don't recommend residential users switching to a business account just for a static IP, unless you have a business.   ... View more

Hughes Rep:  Can you please remove "deactivate" this thread.  I am pleased with the solution Hughes and I reached last spring.  I no longer use this thread and don't like the posts other people put on it.  If they are having a proplem, they should start their own thread!  Hughes has treated me very well most of the time -- and anytime I have had a problem -- they have done all they could to solve it.    Sometimes things work out, sometimes they don't, it happens, that's life.   THank you, Bkeeper     ... View more

@lindafischer wrote: I agree that the service is worse then bad. And I cannot believe they way one of the techs. talked to a customer. HughesNet needs to remember...we are paying you for a service that you are not providing. At least you know what service you were getting. I did not know until after the fact. Good luck to you, sir, but from what I am seeing in so many posts is the same issue and the same tired responses.  Tech?  What tech?     When a customer has an issue and comes to a customer support site to get help, then refuses to do what is asked to get that help and would rather play games, guess what happens.  That's right....nothing.       Someone burning through all of their data and needing help to figure out why requires techincal support, not billing support.  The OP can claim all he or she wants that no one is helping them, but the reality is that they are refusing to help themselves.  It's simple.  Keep playing games = no help.  Ask for help with a tech support issue in the tech support section = receive help.   ... View more

Love it when things work. 👍🏼 ... View more

Did anyone happen to notice that there is no 10/28 on the Usage History? At least mine doesn't have that date. And with the curser over the dot on the graph for the 27th shows I've already used 750.7 mb. I never logged on from midnight to 2:00 am and the current time in 8:29am on 10/28. So after being logged on for 29 minutes it shows I've used 750.7 which is unusual for the amount of data used since during that 29 minutes I viewed two web pages with no graphics.   Is there a moderator who can find out what happens with data when a full day is missing? Will it not refresh (reload) until 11/2? Will data used all show up on the 27th or the 29th?  I promise I won't argue with you. Just looking for answers.   I responded to a post that the problem I was addressing what fixed, Corrosive answered the question I asked but now I realize that may be misdirecting others to think the data tracking issue was resolved. So if you've arrived here anticipating some method of tracking your data real time, it hasn't been figured out totally yet. ... View more

@tronelove   Glad you got it worked out and will be receiving your refund.  🙂   ... View more

Hi, I just wanted to do a 3 week update and it's good news. I was upset because FAP mode was virtually unusable.   It does seem like I'm getting the throttled speed pretty reliably. It has been good enough that I haven't bothered with the speed tests. I am now able to stream Netflix at decent quality with no issues in FAP mode at peak usage hours. It does have to buffer for around 30 seconds for each video and starts with low quality but it streams straight through and the resolution improves in the first few minutes. Browsing is slightly improved too. This is after the technician visited and replaced my radio and dish and ensured correct orientation. My signal strength went up from the 60's to the 90's and sometimes over 100. That technician visit was prompted by another thread about reduced performance during peak hours.   So thank you to the moderators and Amanda for addressing my frustrations with seriousness and expediance; I am much more satisfied with Hughesnet's service now. ... View more

It's not a big deal on the log, more curiousity than anything. I don't know if the log is responding to what I was seeing. The long wait times on uploads has disappeared for the most part. Glad to see they got your issue corrected. Hope it stays. ... View more

Gabe   Good catch. When Liz is back in office next week, I will set up a sketching session to be adapted for HT2000W's   ~Amanda ... View more

Well... Ok. Thanks anyway!   I will give it a try.   Regards,   Erwin ... View more

@hayeshyman   Has it been 90 days or less since your sales call?  If so, then a Hughesnet CSR can pull your sales call and review what was stated during it.  If the agent did in fact omit the facts, then Hughesnet will traditionally, be more than happy to waive your fees. Once cancelled, please remember that you must return your HT series modem, the transmitter located on your dish, as well as the power brick.  Hughesnet will send out a return kit that you can place theses items in, and include a pre-paid shipment label to send those parts back.  I would advise that you keep the tracking number on the return label. ... View more

@RodWilliams   It may be beneficial for you to start a new topic to address your individual speed issue.   With that said, unless you signed up through a reseller that specifically offered such, there is no trial period.  Hughesnet, themselves, do not offer a trial period.   ... View more

My OCDs hated being told I was in Odessa, MO anyway.   ... View more