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Hughesnet Community
About maratsade
Distinguished Professor IV
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12-10-2018
05:50 PM
That's a good question -- only the Hughesnet mods on the site can answer that, but fingers crossed! *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @DevFitz wrote: I imagine if it was returned now, the charge would remain anyway?
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12-07-2018
01:54 PM
Hi Shawna,
We did not hear back from you so this thread will be closed. If you need further assistance please feel free to create a new post.
Thanks,
Amanda
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12-06-2018
06:49 PM
While it is troubling to think that a salesperson would outright indicate that RTOG (live gaming) would work with a satellite internet service (it will not because "latency" which is time spent delivering the response from another player to you, is too high), I am also thinking that your speeds should be plenty fast enough to do most business related activities after the reduction in speed (e.g., sending and receiving emails, interacting with Oracle or a similar platorm, etc.). Perhaps, the $100 price tag for internet is reflective of your use of the internet? It sounds like they created a residential account for you, so you might want to look into a business account instead? I have heard those have data focused towards daytime hours with anytime data as well. They are more expensive, but then again, your use might simply be exceeding what a residential account from ANY provider is realistically going to cope with. @Brittlynn90 wrote: My experience with Hughes net has been horrible. I live in a rural area and do not have many choices in internet, I believe Hughesnet Takes advantage of this. When I called Hughesnet and referenced the competition in my area he told me i was making a good decision picking hughesnet instead. he then asked who was gonna use the service and for what. When i said online gaming and school he continued to tell me i would need the "unlimited" plan. Come to find out there is no such thing as an unlimited data plan with this company. come to find out i was sold a small 25 GB plan that runs out every single month, and that the "extra unlimited/ data" was just a peak time extra gb limit from 3am-8am. who in their right adult mind is up using their internet at this time? We work and sleep at this time.. I want good internet when i need it, not when the entire world is asleep and i can't conduct my business not just between 3-8 a.m. Not to mention i was assured all the online games would work during the off peak time.. but they do not work at any time without drastic lag on my end. I'm paying nearly $100.00 a month with the extra tokens i have to buy to just not have snail pace internet the second half of my month. What am i paying for? My internet is crap where I live you can not get any work or play done without wanting to pull your hair out. Can someone change this? get me what i was being "sold" by this sales Tech? or forgive my contract so i can go with the cable company i should have from the begining, that the guy talked me out of reassuring me i was making the right choice by hughesnet.. I disagree...anyone have the same issue and can help???
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12-05-2018
07:21 AM
To cancel, you need to call 866-347-3292. @pacetree wrote: I have ported my number back to my LEC and now I need to remove voice service from my account. I can't find any way to do it myself on the support site. I only want to cancel voice, I'm keeping internet service.
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12-04-2018
08:47 PM
1 Kudo
I got a kick out of that, too. Like the "don't eat this" warnings on things that no one would ever eat. 😛 That control just feels cheap, and because of the way the water heater is designed there is no way to light it manually. It can ONLY be lit by that piezo lighter on the control. 😞 I can see the control going bad long before the water heater itself does. 😞 I'm used to the old, small water heater gas valve with the big black dial on it that has the temps. You reach in with a long match or one of those flexible, extended grill lighters to light the pilot while holding the button down, then put the access panel cover back on the inside, then the outside. Easy and long lasting. Heck, my water heater is approaching 18 years and it's still going strong. And it sits on a concrete slab on a dirt floor basement, so it's not exactly a dry environment. But, it's still fine. My furnace is about the same age, and other than replacing the hot surface ignitor a few times, it's still going strong, as well. They forgot to move the draft prover switch when they installed it in a horizontal position, so it was below the exhaust blower housing and would get water in it. It took a bit to figure that one out, as I'm not used to gas furnaces, but I knew what draft prover switches were and how they worked, and I could tell it was full of water from the condensation building up in the exhaust blower housing and running down the rubber tube to it. Just shook it out, let it sit for a few hours, and put it in the right position.
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12-04-2018
03:54 PM
Hello,
We haven't heard from you in a while so this thread will be closed. Please feel free to reach out to your assigned corporate representative if you need further assistance on this issue.
Thank you,
Amanda
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12-02-2018
07:52 PM
1 Kudo
A born criminal mastermind...it's always best to do the bulk of your crimes before the age of 6. Very smart, Gabe!
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12-01-2018
10:59 AM
I know, right? I love those tests, when Testmy goes a little nutty. I usually don't run upload tests because they're always between 2 and 3 Mbps (unless the connection is clogged, in which case it may be less). Testmy never gives me speed of light uploads; they just do it with downloads. @GabeU wrote: And REALLY nicely on Nov 14th. 😛 It's too bad you don't run any upload tests. If you ran a few, you'd be in the "Member Rank" for HughesNet speed tests on TMN, and with test results like that you'd probably be #1. 😛
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11-30-2018
02:27 PM
2 Kudos
@MarkJFine wrote: Ask Elon Musk why the price of being a space passenger is so high, when the cost of driving is so (relatively) low. The cost of anything being launched into space is going to be much more right down to what the customer pays. Also have to factor in the ground facilities and cost to maintain and man them. I think I can speak for everyone when I say we'd all love to have a bill comparable to ground based Internet like $30-50/month. Just ain't gonna happen with satellite, at least no time soon if ever. And please don't make comparisons to satellite TV, very different systems.
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11-30-2018
02:04 PM
Hi kn, Just wanted to check in with you and catch up. It looks like our business group is in the process of getting these credits to you already, but I am still working on how and why these charges got put on the account without notice so that we can avoid this situation in the future. If you have any questions or concerns please feel free to reach back out to me here. Thanks,
Amanda
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11-29-2018
01:18 PM
1 Kudo
Lol.. So you all can stalk people and tell them what they can and can not say..Humm. Just what I thought a bunch of geeks sitting behind a computer screen trying as you all stated.."PROFESSIONAL". That's today's issue in society. Can run their tongues but have nothing constructive to say or add to the human mind . So instead of taking this lady's post up. Like you seem so bent on doing . Feel free to message me privately and if you like I would have no issue meeting with you and having a real adult conversation in public. Instead of you sitting on this forum being a keyboard warrior. Now with that being said, you are the one once again that attacked my post just like in the past. So I am not disgusted, just amazed at the people in society that behave like you. So feel free to message me if you would like to. Have a fantastic and blessed day. 😎🇺🇸
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11-29-2018
12:06 PM
1 Kudo
It's crippling to lose access to Microsoft/.gov sites (work, tax payments, etc.). I know problems are inevitable with any Internet service. It makes you realize how dependent we are on Internet resources. And there are some things you just can't do on a phone, even if you can get a cell signal that day!
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11-28-2018
03:34 PM
"I stayed in an air-bnb that had Centurylink 'land line' internet service - I was amazed how much faster it was than the Gen 5 service I get from Hughesnet.......why is that? " Duh, because satellite internet is affected by latency. Can't change the latency (laws of physics and all that sort of stuff), so it will likely always be slower.
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11-28-2018
03:21 PM
Hi Mgavelek,
We didn't hear back from you so this thread will be closed. If you have any further concerns or questions, please feel free to create a new thread and be sure to include any results from my last post.
Thanks,
Amanda
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11-26-2018
12:35 PM
1 Kudo
I'm going to embrace the title. LOL @BirdDog wrote: Thanks, was going to say something but will let you be called the nitpicker instead.
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11-26-2018
11:49 AM
I get it @marastade. Thanks for writing that. I’m impressed with this community and that so many offer support. I wish our experiences with Hughes has been better. I did get an email from someone higher up after I emailed them directly. (The Hughes email online had a frustrating character limit and when they replied they clearly hadn’t read what I wrote.) Hopefully I can get resolution from a real person. Thanks again 🙂
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11-26-2018
11:49 AM
I get it @marastade. Thanks for writing that. I’m impressed with this community and that so many offer support. I wish our experiences with Hughes has been better. I did get an email from someone higher up after I emailed them directly. (The Hughes email online had a frustrating character limit and when they replied they clearly hadn’t read what I wrote.) Hopefully I can get resolution from a real person. Thanks again 🙂
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11-24-2018
10:37 AM
1 Kudo
Well darn, seems like just getting to know you here and then you're gone! You certainly have helped many people during that short time. Best of luck in your new chapter of life!
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11-24-2018
10:10 AM
1 Kudo
Thank you all very much for your help. Brooke that is awesome ! Hopefully this does fix it all. Ill keep you posted.
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11-20-2018
06:54 PM
According to the user agreement: If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service. @johnlawson1 wrote: Do we have a 3 day right to recind?
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11-18-2018
07:21 PM
2 Kudos
@Dallas wrote: not paying Hughes Net for anything else, either they provide the services they say they provide or I ditch them. Thanks for you input. @maratsade wrote: Wifi phones don't work well with satellite internet due to the latency that's inherent to satellite. You may want to try Hughesnet Voice. (I personally don't use it so I don't know how well it works). Did you ask about cell calling over WiFi during the sales call? Here is what the Help/FAQs section says:
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11-16-2018
10:22 PM
1 Kudo
@Disgusted wrote: As stated there were other calls regarding the sign up as mentioned before install and the very day of install. But we see you didn't mention those calls. Only the actual sales call is recorded. And don't you worry your little heart, we "3 bored posters" will continue to take the time out of our day to help our fellow customers, just like we have been doing for quite some time, regardless of your insults.
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11-14-2018
10:38 PM
Tiffany, it's been a while since we last heard from you, so we will close this thread. You're still more than welcome to respond to the private message I sent you regarding some further details.
-Brooke
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11-14-2018
05:46 PM
"I certainly would not suggest to any one to try your service." Don't generalize from your own experience. Many of us are very happy with the service. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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11-14-2018
02:31 PM
2 Kudos
Mods, maybe this thread should be locked?? It seems to have run its course.
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11-14-2018
10:58 AM
3 Kudos
Hi Damselfly72,
The Amazon bit rate 'problem' would basically apply to anyone who isn't using a FireTV/stick device. So through a Smart TV app, website, etc then there is no way to change the resolutions or bit rate to reduce usage. VDS being on while watching an Amazon video can potentially result in buffering, but would not reduce the data usage since Amazon is delivering at their format/rate no matter what. 😞
-Amanda
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11-13-2018
11:40 PM
@maratsade wrote: Insane land line prices is right. I dropped my land line because of the ridiculous prices, and in my case, the equally ridiculous unreliability. I've kept my landline phone due to my cell phone not getting the best of reception and because of emergency services being much more reliable with a landline. We do lose our electricity here on a semi regular basis due to it being an old system with a lot of tree lined roads, but the phone service has been very reliable, and amazingly so. In the nearly fourteen years I've lived in this house I've only had the phone service go out once, and that was due to a storm. I've no doubt a limb fell on the line somewhere, as it knocked out a number of people in the area. I do have a Tracfone, just in case, though I've only used their service for about 75 minutes of talk time in the nearly five years I've had it. Heck, I've sent more texts than the number of minutes I've talked, and I only upgraded to a smart phone earlier this year. 😛
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