Wayoff45, you can recognise the HughesNet employees because they have the word "mod" or "admin" next to their names. The rest of us are subscribers. When you hear that "everything is fine on our end," that means that they have run diagnostics and that the system is working as it's supposed to work from the satellite to the ground station and from the ground station to your modem. It also means that the problem may be something on your side of the equation, and that can be a host of things, which is why troubleshooting is important. It can be a slow process, it can take a long time and it can definitely be frustrating, but only you can do it, as you're the one living on the other side of the modem. EDIT: A few weekends ago I lost internet, and the system showed a state code that wasn't the usual "everything is fine." I contacted a couple of susbcribers from this site, and one of them was having no issues, and the other was having the same issues and the same code as me. So I contacted HughesNet, and they did not say that everything was fine on their end. They said there was a problem at the ground station that feeds signal to my modem. And they fixed it. Went wonky again, and they fixed it again, and knock on wood, it's been working since then. When there is a technical problem on their side they acknowlege it. If you believe you were misled by the salesperson, you can request to have your sales call reviewed, so the mods here can hear what was said. The process takes up to 7 business days, and when it's done, the mods will contact you via private message to tell you about their findings. wayoff45 wrote: Are you a hughes net employee?
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