About C0RR0SIVE

Working for me too!  ... View more

@norrisp46   You may be able to be put on invoice billing if you call and ask them.  Conversely, you can start a new post in this section (myAccount and Billing) asking for the same.  Keep in mind that there is a $5 per month invoice billing fee.     I signed up with HughesNet in Dec 2004, and invoice billing was an option given when signing up back then.     With regard to seeing the breakdown of your invoice, you can sign in at the HughesNet MyAccount site, click on the "My Bill" tab, and view current or past invoices.  When viewing an invoice in the popup window, you can see a complete breakdown of it by scrolling to the bottom of the invoice and clicking on "View Site Details" on the bottom left.  This view will give you every aspect of your invoice.  You can then see what part has increased in price by comparing a current and past invoice.     Also, I believe that the two year commitment is noted in the script that they read towards the end of your sales call that they ask if you agree to.   ... View more

After a couple years of poor Gen4, they assured us that Gen5 would fix it, with a 2 year contract requirement, of course!!   It's worse now than it's ever been, and I've spent literally days on the phone and in chats with engineers. Techs have been out here many times, and have even flatly refused to show up, stating emphatically that the issue is with the service, not the hardware.  So we call for support, and after hours on a call, the promise to 'call you back'. Of course, the call comes when you're at work, and can't run additional tests for them.    And so the issue quietly goes away and is never resolved. Until you get so frustrated with poor performance that you contact them again and it's the same old song and dance all over again.   These guys have quite a racket going on. If they can get you into signing a contract, rest assured that cashing your check is their primary concern. Usable internet isn't even on the radar.      ... View more

Incorrect. The information is given on the phone call.  Whether people choose to hear the whole information is another issue.   @bessezp wrote: ANOTHER EXAMPLE OF THE POOR COMMUNICATION BETWEEN CUSTOMERS AND CUSTOMER SERVICE , NOT ALL INFORMATION IS GIVEN       ... View more

Good morning wagersdavid,   I appreciate your patience while your sales call request was fulfilled. Here are the detailed results which found that the sales rep did correctly disclose our monthly data allowance:   The agent does discuss the data allowance at the beginning of the call, but does correctly describe the smart compression technology and the slow down.   There are no specific data packages discussed at this time. When pitching the package, the agent pitches the Prime Plus plan and informs the customer that they have 10 GB of anytime allowance and 50 GB of data for use between 2am-8am.  The customer does not ask for further details about this package’s data allowance. All terms and conditions regarding the data allowance were read correctly.  The customer did not have any questions regarding the final terms and conditions.  Since you seem to have concerns about service performance I ran diagnostics on your site and found the HughesNet equipment to be working properly. Engineering also happened to make an adjustment on your beam last night so there should be improvements in service as well. If you still have concerns about your service performance, click here to start your own thread and give us more details on what you're experiencing.   Your cooperation, patience, and understanding are much appreciated.       ... View more

I also have been locked into having GEN4 for almost 2 years and it is by far the worst internet provider I have ever experienced. I am switiching to Verizon on my phone and will be using hotspot, so far it has worked marvelous. ... View more

Good morning northwestwoman,   Thanks for posting and welcome to the community! I've dispatched a tech for de-installation. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 11, 2018 between 02:00 PM-05:00 PM. Call us at 866.347.3292 and reference case #108701469 if you need to reschedule. Please let us know how the site visit goes.     ... View more

I just signed up.  I went through Dish. They transferred me to a sales representative.  We had a long discussion, some of it technical, and I decided to sign up.  Before she let me say "I do", she read a long list of caveats including VPN service.  I was then asked if I understood all the limitations and was willing to accept them.   I go through a VPN to get to my work.  I haven't had a problem and it has been no slower than the Verizon service I had in the past.  I use web apps and check my email, but I don't try to edit documents, etc. ... View more

Thanks Gabe for making that clear, you are quite helpful. I have started a new thread. Overall it just sucks though, cancelled service, no internet, $175 random charge. ... View more

Glad to hear it, Wally. Thank you for the confirmation. I've passed along your question to the engineers, I'm also concerned about it returning when future e-mail addresses are added/deleted. I'll let you know once I hear anything back.   Your patience and understanding are much appreciated.   ... View more

Hi Corrosive - your explanation is spot on, but as a customer, not acceptable.  I *need* to have products like BlueIris work.  Products that push to the cloud have their own special issues (like Nest and Amcrest).   I guess I'm left with the question - What can H/N do to address this issue?  Perhaps provide fixed IP addresses?   Thoughts?   Regards, Pat ... View more

I'm back up and running now. iI was down about 6 hours for me. ... View more

Hi there El Dorado Networks - Absolutely no problems. Everything working fine for months now. (Sorry for the delayed reply; I'm on the forums now because the Gen5 service seems to be down.) Limaleader - great advice also. We have Arlo at our main home (as a redundancy to to a traditional DVR) and it's been great with one caveat - Arlo does not record continuously, but only on motion detection. Okay for some applications, but not for everyone. ... View more

@pipernc wrote: the status meter is down. my service is degraded. I know I have data left in my plan and  full service should be restored. I  smell a rat   If you want help, please start a new topic in Tech Support.  ... View more

I need.to suspend mine also till I have a permanent address ... View more

Hi Houseburneddown,   Please check your PMs, I've sent you two messages addressing your concerns. I wish you the best of luck.   ... View more

I don't think I even knew they had a Pro plan.  LOL.  My plan was much faster than AOL and that was a good thing, but I had to learn a lot about the system to manage it efficiently, or the FAP hammer would fall often.   There was a viral sound file around the Web about the other company, the one that makes it impossible for people to leave -- some guy actually recorded the conversation with the CSR; it was something else.  The ISP is notorious for abysmal customer service and shady practices in billing.  And they have a big chunk of the market. ... View more

You're very welcome.  Happy to help.  🙂  ... View more

@Gen349   Because this is an older thread that's marked as solved, it would be a good idea for you to create a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.     You'll be asked to run some speed tests at testmy.net using a specific protocol to give the reps info about your speed issue.   ... View more

@dimples67   if you're still having an issue and would like to troubleshoot it, please create a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section   ... View more

I'm new to Huges Net and Gen5, my router is setup with my PC in a room at one end of the house, the house is approximately 1700 sq ft.single floor.   I like to use Roku streaming devices and the device that is fartherest from the router is at the other end of the house, this device rceives a weak signal just as it did with my previous ISP.   When I realized that the HT2000W router contained the ability to transmit 2.4GHz and 5GHz I decided to replace my old TPlink extender and install a dual band range extender. The one I chose was the Belkin F9K1106, I dont know what other peoples experiences of this extender are but it works fine for me and cost under $20. The extender configuration took just 10 min with the quick start sheet they provide. Both frequencies went from weak (unusable) to strong/excellent with the extender placed halfway between the router and fartherest point. hope this helps   ... View more