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Hughesnet Community
About maratsade
Distinguished Professor IV
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09-04-2019
02:48 PM
1 Kudo
@mtnmama Keep in mind that you're free to use a 3rd party router with HughesNet. Some 3rd party routers have the ability to set daily limits, or even limits by device. You can go on the forums of the various router manufacturers (if they have a forum), or even their social media pages, to see if one of their routers, with their stock firmware, would fit your needs of a daily data limit. There are also 3rd party versions of firmware available that can give many more control and settings options for a particular router. The two main ones are Asuswrt-Merlin for ASUS routers and DD-WRT for many others. This is a little more complicated and risky, as it can be quite tricky to flash a router with non manufacturer firmware, and doing so incorrectly can actually "brick" a router (ruin it), but it can be well worth it. If you're not used to working with computer/network related tech, the option mentioned in the first paragraph, as in a router that can already fit your needs without needing to change the firmware, would probably be the better one. The two firmware versions mentioned and linked to above have forums listed on their sites in which you can ask questions, as in what router using that particular firmware might fit your needs. Hope this helps. 🙂
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09-03-2019
04:59 PM
LOL, too funny! I just found this thread by way of looking for a previous question that might have answered the one I'm about to ask. It didn't but it was entertaining 🙂
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08-31-2019
06:36 PM
@John1701q wrote: I do see it as an option, so I will see what happens. I do not want Gen5, heard too many horror stories. If all goes well, it should be pretty seamless, other than the price change and prorated charges you'll see on your next bill, of course. I've had Gen5 since Apr 2017, and it's worked well for me, though everyone's experience is unique to them, of course. I had only had Gen4 for fourteen months prior to that, and I'm glad that I upgraded, first to Gen4 from my legacy plan, then to Gen5. My folks, who live right across the street from me, still have Gen4, and it works well for them.
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08-31-2019
08:53 AM
1 Kudo
Edited to add- this is in regard to Gabe’s comment that only those who buy the dish don’t have lease fees. Ah- that last sentence. I think when I spoke with the rep we were not quite understanding each other. Essentially she told me at the end of my contract it would be like I had bought the dish- this (I think) had me under the impression that the lease would end. I understand now. Thanks everyone for the help.
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08-29-2019
12:31 PM
1 Kudo
@Jspyrogram wrote: That's why I did simple math so anyone can understand 🙂 so a speed of 21KB/s = 169kbps or 0.169mbps Also the other person mentioned Testmy is not with hughesnet but yet for official support you need testmy speed results. Also Testmy uses a file download to test speeds, which goes against your "A file download isn't a speed test. " Downloading files from school websites and other places around the internet to show the exact same download speed is more than a mere coincidence. Semantics nonsense, and you know that. A file download to your computer is not a speed test. A speed test is a speed test because it's solely designed to be a speed test. As well, the file testmy uses is a test file for their testing protocol and designed for their testing protocol, not a generic file from a generic server that will probably go through a bunch of other infrastructure along the way, including servers, to get to you. Quit playing games. If you want help, start YOUR OWN topic instead of rudely invading other's with your disruptive nonsense.
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08-27-2019
07:12 PM
@Tam-082019,,
I appreciate your patience while waiting for this call to be investigated. I have finished investigating this and have private messaged you the results. Please refer there for more information.
-Damian
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08-27-2019
10:24 AM
Gingergardner,
After searching for the call, we were unable to locate it because it has been over 2 years since the call was made and the call was purged from the system.
However, when you called in to move the service, we did inform you that the commitment would begin again at 24-months which you did agree to.
-Jay
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08-27-2019
01:53 AM
@db4100,
Thank you for reaching to us. I would like to assist you with this, however, I will need the phone number associated with the other account. I was only able to locate the account associated with the username you are posting under. That account has already been canceled. Please private message me the phone number associated with the other account and I will message you back with what we will be able to do going forward.
-Damian
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08-24-2019
04:29 PM
1 Kudo
It may be the best choice for measuring the speed of satellite internet, and as such it is recomended and preferred by HN -- but the two companies are distinct. val_t wrote: I might do that. As far as not being affiliated with them ....... you (meaning mods) have said in the past that Testmy.net is "Optimized for Satellite" internet and only to use them. I really don't get that "optimized" part other than tweaked to work better for satellite and that can be taken in a couple of ways. Just sayin
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08-21-2019
07:22 AM
1 Kudo
@POdinNH wrote: ALL this time 24 MONTHS I have been paying Direct Tv and AT&T which they partner with 29.95 a MONTH. AND PAYING HUGHES NET FOR VOICE 29.95.......WHY HOW STUPID I WAS TO TRUST HUGHES NET. Why are you blaming HughesNet when it's DirecTV that's apparently charging you for something that HughesNet charges you for? The bills are always separate when bundling. You pay your DirecTV bill for DirecTV and your HughesNet bill for HughesNet. DirecTV was charging you for something they shouldn't have been charging you for, not HughesNet. Your anger should be with DirecTV, who is also the entity that should be dealing with this issue. On a side note, regardless of whether it's bleeped, please refrain from using foul language here. It's wholly unnecessary.
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08-20-2019
05:20 PM
1 Kudo
@Sarahjohnston Keep in mind that you can always ask for help for your speed issues in the Tech Support section, as well.
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08-20-2019
11:10 AM
Good morning jamieaustin,
We're closing this thread since we never got a reply from you. As your fellow community members explained above, the illustrated instruction sheet in the lease return kit shows which equipment needs to be returned. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
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08-18-2019
10:27 PM
Thats good that its just some glitch, was annoying since I typed out a long message and post on some of my gaming adventures But yeah, I believed RockStar Games had HughesNet or at least the IP range I was using, blocked. In the future, I think if any HughesNet people have problems activating or playing a game online and it works on VPN...its something more on their end I bet. Oddly, GTA: Online was rather playable for me, only problem was big player related shootouts, but one on one combat, driving, and the different mini-games or whatever you call them, were all functioning. ESPECIALLY the flying ones, im not sure why anything involving flying works so good on satellite Another fun game to play on satellite is World War Z. It plays wonderfully in Co-op(No drag on my end, and other players didnt notice any problem), AND in versus mode...on PlayStation 4 at least, it seems to favour those with high latency so I ended up defeating other players AFTER they had killed me. Which is just hilarious. But it was still even enough that it wasnt unplayable or a clear nasty exploit The Battlefield and Battlefront games are nearly completely unplayable though. Only Starfighter battles in Battlefront 2(2017) is playable. The game Don't Starve Together is also unplayable due to latency. Sadly I got some right chunky latency playing Rise of Nations, and Age of Mythology. But the Age of Empires games all work great
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08-17-2019
05:14 PM
1 Kudo
This section is for thoughts about this community and website, not the service. Have issues with the service? Get help. Post under Tech Support. No one is holding you hostage; you can drop the service at any time.
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08-17-2019
11:34 AM
1 Kudo
Thank you for all the replies. When I have more time, I think I will take Gabe's suggestion to start a new post. This time with more information.
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08-14-2019
06:19 AM
It's such a random issue, too, with no apparent rhyme or reason for why something is bleeped.
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08-13-2019
12:09 PM
Hello hosehead,
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
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08-11-2019
07:39 PM
1 Kudo
Yep it had righted itself by 3am.
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08-10-2019
09:19 AM
1 Kudo
Yes, they're very good at answering over phone quickly and letting me pay but it's easier for me to do it online sometimes, but my one credit card balance was low so I needed to change my payment info to pay amount but when I would click on the change payment info it would go to blank screen so I dunno lol. But it really doesn't take them long at all to take care of you and have your bill paid and ready . I love Hughes network
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08-09-2019
01:14 PM
Hello Js4,
I appreciate your patience while your case was reviewed. As maratsade noted, we can locate your account if you're part of the community, and I've already done so to get that sales call review request for you. Good news, we got a quick turnaround for you! Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the details.
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08-07-2019
10:44 PM
1 Kudo
Thanks. Found it... Didn't realize that little "System Status" green light was clickable.
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08-07-2019
10:42 AM
1 Kudo
Ahh thank you for sharing that, topnotchcanine, I apologize for the mixup. We changed the detailed view to show under the "Account Charges" link. Click on that link and you'll see the itemized list of charges, as well as promo discounts.
I'll go ahead and upload a new screenshot with current instructions. Thank you again!
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08-04-2019
01:04 PM
@Diane47 First and foremost, please edit your post to remove all of your personal information. This is a public site, viewable to anyone and everyone on the net, including those looking to take advantage of any personal information they can get. To edit your post, click on the three dots to the upper right of the message body and click "Edit message". Secondly, cancellations cannot be done through this community. You should call 866-347-3292 for customer service. Also, please keep in mind that, if you are still in your 24 month commitment, there will be an Early Termination Fee. The ETF schedule is $400 for the first 90 days after activation, then $15 less per month thereafter. Edit: Sorry for the redundancy. maratsade posted while I was typing my reply.
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08-01-2019
04:47 PM
2 Kudos
Something that's important for subscribers to understand is that each subscriber's experience is unique and it depends on many different variables, including location, beam, weather, number of devices connected to the network, and others. It would be quite foolish for subscribers to rely on or place too much weight on the experiences of others. It is also important for people to know that satellite internet should not be compared to terrestrial cable; the two are different technologies, and satellite internet can't (at least right now) be as fast as cable internet. This site is best used for its intended purpose: finding solutions to problems by tapping the collective knowledge of fellow subscribers, with the ocassional intervention of Hughesnet corporate employees (who have far more authority to provide solutions than do other tiers of customer support such as phone and chat). If you'd like support for your speed issues, you should create a detailed post under Tech Support. TnRig wrote:
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07-30-2019
12:00 AM
@Pgrenier1 wrote: I did ask for a review of the sales call and they told me the couldn’t get it and the second time they said no cause it’s a business account Because this Community, and the reps for it, are for residential subscribers, it's unlikely that they'd be able to have the sales call reviewed here. They can sometimes give basic help to a business subscriber, but something like a sales call review is more involved. You might be able to ask the reps through the Business Account support line, at 800-347-3272, though I don't know if they do that through phone support. I can tell you for sure, though, that the only way to cancel the service is to call, and you'd have to call that number above to do it. With this said, the reps here may still reply with some type of advice for you.
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07-25-2019
05:20 PM
2 Kudos
@AndyHuerta Just in case you don't have it, the number for customer service is 866-347-3292.
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