About C0RR0SIVE

Q: Why are there a lot of uplink errors in my diagnostics? Q: Why do I frequently see 12.x.x state code errors? A: Many things can cause these errors, to include dish alignment and poor cabling, which would require a skilled technician to remedy. However, it’s also possible that a quick inspection of the dish can show where the problem is. Tree limbs around the dish that appear to be out of the way may actually be reflecting stray signals back onto the dish. These then cause standing waves that the modem interprets as transmission errors. Generally, the dish should be clear of any foliage within 45 degrees in any direction. Pay particular attention to any branches that may be blowing into that area, which could possibly cause intermittent problems. In the fall and winter you might also want to inspect the dish to see if there are any fallen leaves or ice stuck to it. These will reduce the reflective nature of the dish, possibly causing additional transmission (and reception) errors. As well, cables and connections may become brittle or loose with frequent weather changes. So you may also want to see if the connectors are finger-tight and the cabling isn’t cracked or weathered to the point where coax shield wire is showing through. Some error codes (e.g., 12.1.9) stem from the modem’s sensitivity to power levels. You may want to inspect the routing of the power cable to make sure the DIN plug in the back of the modem is firmly seated, as well as at the wall and at the power brick. If those are fine, make sure that the modem’s power cord is plugged directly into a wall socket and the wall socket is on a circuit intended for lights. Use on the same circuit as heavy-use items (e.g., air conditioners/heaters, washers/dryers, ovens, etc.) will cause power drops that may contribute to modem errors. Powering the modem though a surge protector may likewise cause power levels to drop and is therefore not recommended, the power brick has built in surge suppression very similar to that of a surge protector. -------------------------------------------------------------------- Q: I get a Javascript Error when the meter loads Q: Usage Meter History Display is incorrect. A: Under some circumstances, the configuration and cached information that the Usage Meter needs to operate gets corrupted. In the event that this happens: 1. Fully quit the Usage Meter from it’s own menu by clicking on the donut in the menubar and clicking “Quit”. 2. Look for the following directory     Windows: C:\Users\[your User name]\AppData\Roaming\     Mac: /Users/[your User name]/Library/Application Support/ 3. Carefully delete just the “HughesNet Usage Meter” directory under that and empty the trash. 4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error. If you are running under Windows, you may need to enable the Hidden items on the View tab in order to see the AppData\Roaming folder and anything inside inside it, as shown below: Remember to uncheck the Hidden items box after you're done with step #3 since the items that are hidden are hidden for a good reason. Disregard other recommendations that say to uninstall and reinstall the app and/or update Java as those do absolutely nothing to fix the problem. Uninstalling doesn’t delete the directories above. Likewise, the application is written in JavaScript which is completely separate from Java, which of itself is a stand-alone runtime environment. The only reason you should possibly uninstall something is if you are not running the current version, have inadvertently deleted part of the application, or have the older “HughesNet Status Meter” still installed. Uninstalling the older Status Meter and using the most recent version of Usage Meter is highly recommended. ... View more

Maybe @Liz or @Amanda could close it???       This is a very old thread.     ... View more

Hey, at least you can refer a friend and get $50...and then lose that friend for life.  I get a big laugh at the Gen5 commercial every time it plays.  Aww, there's truth in advertising!   ... View more

Thank you, Amanda. I will make that call tomorrow.   Have a great evening! ... View more

Correct @GabeU. HN9000 customers are pointed to Spaceway 3. We would use indentifiers such as IPGW names (looks like HNSIPGWENGCO1101 or similar, if I recall correctly) and Uplink/Downlink cells for the physical location (as opposed to beam).   @cbasoco, if you have a particular issue you need help with, please feel free to create a new thread and I can also give you instructions on how to find the relevant information for your system there too.   Thank you Amanda ... View more

You're on an old thread - you may want to create a new one.   My data was gone after 2 days and I didn't download anything. 20 gigs!!!!   ... View more

Thanks got it ... View more

FINALLY!!  Yes, Corrosive's solution worked for me; I haven't had the meter for MONTHS now and contacting HughesNet several time was useless.  They couldn't figue it out, but I did was Corrosive said to do and I finally have the meter back, many thanks. ... View more

Sweet! Works for me! Thank you everyone!! ... View more

Gen5 speeds are still probably way below the National avergaes for up/down loading ... View more

Hello,   Since the customer who created this thread has already marked their issue as solved, this thread will be closed. We recommend BirdDog's suggestion to create a new post if you need individual assistance: https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport   Thank you, Amanda ... View more

@susantchokreff   To keep your question separate, please start a new post, which you can do here...  https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport   Also, you shoud never post your email address in public.  I advise you to edit your email address out of your post.   ... View more

I am having the same problem. I cannot view my invoices, current nor historical. I go to my.hugesnet.com and log into my account. If I try to view my invoice there is none. If I try to view the history there is nothing there either. It took several phone calls to customer service. In the last call I was instructed not to use Chrome and at the web site select PAY NOW at the top right. I was able to view the invoices after following that procedure. That was last week. Today I tried to view the current invoice by clicking on PAY NOW and again I cannot view the invoice. This is the error mesage I get: Status Account not found. One or more inputs are incorrect. If you would like to view or pay your invoice please try again using valid values or log in to your account. If too many invalid attempts have been made, wait for 30 minutes. I am entering all the correct information but no luck. I am using Internet Explorer and not Chrome. ... View more

@val_t wrote: He may be packing my order at Amazon       I actually deal with WHD and a few other departments in the return chain. >.> What's fun is when someone returns what is supposed to be a $1600 CPU, and they put a $200 Xeon in its place with an i9 sticker over the model number on the IHS...  Then you get to sit there flag the account, write a report, and forward it to someone higher up...  No need to say anything further. 🙂 ... View more

My wifi gen 5 was installed on a Sunday ! I used it Thursday to stream my daughter basketball game on stretch Internet portal and it worked great! No buffering no freezes! Has NOT worked scene !!!???? Have called to ask for help been hung up on 3 times and they always ask for a good number to call you back and it's been a couple days and no one has called yet? Service test down load running at1-2 Mbps upload .189 Mbps ?? My ATT DSL would down load at 2-3 Mbps ?? Upload at least over 1 Mbps !! So far Hughes Net has been totally a let down! Great promise !!! Zero ,, on service!,,totally disgusted !!  ... View more

When we ask for a better service they keep telling us it is not available. so we are stuck with what they offered us at 25 BUT every day it fluctuates so much it drives us CRAZY. We were on the phone for over an hour trying to keep it from buffering... When tested we only had 6.8 IT HAS BEEN LIKE THIS for WAY TOO LONG! Disgusted with the amount of money we pay each month for high blood pressure & anxiety! ... View more

You're welcome, glad to hear it worked. Wasn't sure it would but figured why not give it a try. Happy gaming! ... View more

Your order confirmation email *should* have a link to your contract and all other terms and conditions.  On the off chance it doesn't, you can view all information at http://legal.hughesnet.com ... View more

I don't want to go into the new win 10 1709 udate....but was having problems with the meter afterwards....but...I FOUND YOUR POST "CORROSIVE" AND IT WORKED!!!!! thank you!!!!! after all the uninstalls and reinstalls...just deleating that one file made my day! works great now! yahoooooooooooooooooo! ... View more

Me,too. ... View more

Thank you for your update, TJ. I'm happy to hear the repoint has helped so far. Please keep us posted.   ... View more

@dfbeck   So it will not fit?   ... View more